Convergys

Visage Mobile - Subscriber Management Business is an on-demand software solution for enterprises seeking a better way to monitor and manage their portfolio of mobility assets and related services.

Ceon Corporation provides product management and fulfillment software. Its products include product control center, a software system that enables service providers' product and marketing personnel to construct and manage a catalog of product offerings; intelligent order manager, which supports the orchestration and management of order handling activities for broadband and IP-based services; intelligent activation server, which activates various services, on various networks, for various underlying technologies; adapter library, a platform for developing and running connectivity adapters for network devices, element management systems, application servers, and other devices; and service modules, including High Speed Data SM, Voice over IP SM, and IP-TV SM. The company also provides services, including business analysis and assessment; system design; program management; installation, configuration, and testing; and post deployment maintenance support. Ceon Corporation was formerly known as FirstTel Systems Corporation and changed its name to Ceon Corporation in September 1999. The company was founded in 1982 and is headquartered in Redwood City, California. As of October 6, 2008, Ceon Corporation operates as a subsidiary of Convergys Corporation.

TelesensKSCL, which was a developer and licenser of billing systems for voice and data services to 19 million telecommunications customers in 30 countries, counted three of Vodafone Group’s European operations, Hong Kong’s Smartone and Finland’s Radiolinja Oy among its clients.

MaxWorldwide designs and operates innovative and unique customer loyalty programs for Fortune 500 corporations. MAXWorldwide helps create value for its clients in many ways including program development, systems implementation, recruitment, staffing and training, marketplace communication, execution, customer feedback, and program evaluation. The company also creates customized web pages that offer a unique hybrid of superior graphical presentation of typical web help information combined with expert helpdesk services immediately available by telephone.

Cygent is the first Internet software company to offer a comprehensive eBusiness Support System (eBSS) for the communications industry. They link wholesalers and retailers of communications services to each other and to their customers across all interaction points. They create a speed-to-market advantage for communications service providers by accelerating their move to online business and enabling rapid deployment of new products and services.

Deloitte Consulting Outsourcing's F&A BPO business was founded more than 10 years ago and provides finance and accounting outsourcing services to clients in multiple industries ranging from communications to retail to professional services. It provides business processing and technology services supporting clients' "order to cash," "procure to payment," financial reporting, reconciliations, budgeting, and treasury management functions. Deloitte Consulting Outsourcing provides these services from a shared service center in Tulsa and at client locations.

Finali provides integrated customer support and sales support management services for e-commerce sites. It provides companies with netSage Automated Agent, its proprietary patented automated-agent technology. It also offers suite of customer-relationship management outsourcing services including consulting, training, and dedicated live help. Finali was founded in 1999 and is based in Westminister, Colorado.

VideoGate has created the new industry standard in Web-based customer interaction software. They provide software and a hosting service that enables an interactive Internet sales and customer service call with voice, video, text chat, and collaborative application sharing between a call center agent and a Web customer. They are dedicated to providing the most effective Web-centric personal interaction software possible, and to continually improving Their leading edge solutions.

NativeMinds is a provider of integrated self-service solutions called virtual representatives or vReps. NativeMinds' vReps humanize online relationships by providing a single, interactive contact point for all customer questions through a natural language dialog. vReps eliminate the need for separate online support channels by combining search, contact us and FAQ's into a single interface enabling companies to increase customer satisfaction and decrease maintenance and support costs.

Out-Smart is an independent provider of HR, payroll, and benefits administration outsourcing solutions to companies operating in the Asia Pacific region.

DigitalThink was an electronic learning (eLearning) enterprise solutions company that strove to address the entire range of a corporation's training and education needs. Founded in 1996 by Umberto Milletti, Pete Goettner and Steve Zahm.

Geneva Technology is a flexible, convergent billing system for the telecommunications, e-commerce and utilities marketplaces.

ALLTEL provides wireless, local telephone, long-distance, Internet, and high-speed data services to residential and business customers in 26 states.

Taima Corporation is an Ontario-based help-desk service provider.

i-Benefits is a market leader in the Asia Pacific region providing a comprehensive range of flexible HR and benefits services.

Intervoice, Inc. provides voice solutions to enterprise and network service providers internationally. The company offers contact center products, voice portal, IP contact center, hosted solutions, and carrier products. It also provides SMSC, payment, and messaging products. The company was founded in 1983 and is headquartered in Dallas, Texas. As of August 29, 2008, Intervoice, Inc. operates as a subsidiary of Convergys Corporation.

Shanghai Hong Xun Software is the privately held company creates business management software focused on the specific and specialized needs of providers who seek to offer and manage services to their subscribers.

Wiztec Solutions Ltd. develops, markets, and supports computer software which provides multi-channel subscription television system operators with a customer care and billing system.

Stream Global Services, Inc. provides business process outsourcing services. The company specializes in customer relationship management, including sales, customer care, and technical support.

Datacom - Asian Contact Center Operations provides contact software services.

WhisperWire provides industry-specific software increases the effectiveness sales organizations in selling complex solutions.

In 1993, the business students Jens Bormann and Karsten Wulf laid the foundation for a major service provider for customer management, customer dialogue and Customer Relationship Management (CRM). The young entrepreneurs were rewarded for their courage with two decades of success story of its founding, the buw Group. Today more than 6000 colleagues earn for renowned medium-sized companies and at fourteen locations in Europe an annual turnover of around 137.5 million euros (as of 2014). According to the latest ranking of the journal CallCenterProfi the company is now in third place of the largest customer management service provider in Germany.