Zendesk

Tymeshift, Inc. is a developer of a workforce management application specifically tailored for customer support teams. Founded in 2017 and headquartered in Fairfield, Iowa, with additional offices in Novi Sad, Serbia, and Lisbon, Portugal, Tymeshift offers a comprehensive platform that automates the tracking of time spent on tickets, chats, and calls. The application provides features such as intraday scheduling, real-time activity monitoring, and customizable reporting, enabling organizations to gain insights into agent productivity and operational efficiency. Designed exclusively for use with Zendesk, Tymeshift allows agents to access their schedules seamlessly and provides tools for forecasting future staffing needs. This platform helps support teams optimize their workflows and improve overall customer service by offering visibility into agent activities and facilitating better resource management.

Zopim specializes in customer engagement tools designed for online businesses, offering solutions that facilitate interaction between companies and their customers. Its flagship product, Zopim Live Chat, is recognized as a leading live chat software, utilized by over 120,000 websites worldwide. The company's mission is to bridge the gap between businesses and consumers, which drives its commitment to continuous improvement and innovation in its product offerings. In addition to live chat services, Zopim has developed GetKudos.me, a customer testimonial widget that enables businesses to gather and display customer reviews from various platforms like Facebook and Twitter on their websites. By focusing on enhancing customer engagement, Zopim aims to support businesses in delivering exceptional products and services while managing customer interactions effectively.