Index Ventures

Index Ventures is a venture capital firm established in 1996, with offices in London, San Francisco, and Geneva. It specializes in investing in high technology and life sciences, focusing on sectors such as artificial intelligence, machine learning, fintech, healthcare, and media. The firm aims to support entrepreneurs in transforming innovative ideas into successful global businesses. Notable companies in which Index Ventures has invested include Adyen, Deliveroo, Dropbox, Farfetch, King, Slack, and Supercell. Through its various funds, Index Ventures targets early-stage and later-stage investments, primarily in the software and technology sectors across Europe and North America.

Nina Achadjian

Partner and Investor

Julia Andre

Partner and Investor

Damir Becirovic

Partner

Sofia Dolfe

Principal, Partner

Paula Garcia Domingo

Partner and Investor

Juriaan Duizendstraal

Partner and Investor

Zabie Elmgren

Partner

Mark Fiorentino

Partner and Investor

Giacomo Genzini

Partner and Investor

Mark Goldberg

Partner

Bastian Hasslinger

Partner and Investor

Paris Heymann

Partner and Investor

Jacob Jofe

Associate

Jack Kleeman

Partner

Stephane Kurgan

Partner

Adrianna C. Ma

Investor

Bryan Offut

Principal / Partner

Bryan Offutt

Partner and Investor

Shimin Ooi

Partner

Cyriac Parisot

VC Investor and Head of Data

Neil Rimer

Co-Founder and Investor

Danny Rimer

Partner

Susana Rojas

Partner and Investor

Hannah Seal

Principal / Partner

Kimihiko Shindo

General Partner

Nunu Tadesse

Director, Finance

Ishani Thakur

Partner and investor

Kelly Toole

Principal

Dominique Vidal

Venture Partner

Mike Volpi

Partner

Katharina Wilhelm

Principal, Partner

Catherine Wu

Partner and Investor

Cat Wu

Partner

Giuseppe Zocco

Co-Founder

Past deals in Sales Automation

Workbounce

Seed Round in 2022
Workbounce is a developer of a Revenue Enablement platform that addresses challenges faced by sales-driven businesses. The platform organizes and streamlines the resources, tools, and information necessary for closing sales deals, allowing salespeople to efficiently search for answers related to complex products. It features shareable deal rooms that provide insights into customer engagement and includes a robust knowledge platform where new hires can easily access existing documentation and customer interaction data. Workbounce enhances productivity by integrating with widely used tools such as Google Drive, Slack, and Notion, enabling clients to save time and improve their sales effectiveness.

Anrok

Series A in 2022
Anrok is a sales tax software company that provides a modern solution tailored for SaaS businesses. Its platform simplifies the processes of monitoring, calculating, and remitting sales tax across various financial systems. Anrok's software features customizable configurations, alerts for filing frequency, and enhanced visibility into tax obligations. By automating the manual tasks associated with sales tax and value-added tax, Anrok helps clients reduce unnecessary expenses and streamline their operations.

Ascend

Series A in 2022
Ascend is a modern, all-in-one payments solution purpose-built for insurance. We automate insurance payments end-to-end — from online customer payments including premium financing to the distribution of commissions and carrier payables. We help digital distributors sell more insurance by simplifying operations, reducing payment friction and delivering the modern checkout experience customers expect.

Shopmonkey

Series C in 2021
Shopmonkey Inc. is a cloud-based shop management software developer based in San Jose, California, founded in 2016. The platform is designed specifically for repair shops, offering a comprehensive suite of tools that streamline operations and enhance customer relationships. Key features include workflow management, calendar scheduling, automated follow-ups, digital vehicle inspections, and invoicing, all aimed at reducing administrative burdens and improving efficiency. Shopmonkey supports various types of repair businesses, including auto repair, auto body, and motorcycle repair, among others. The software integrates with QuickBooks and allows for both in-person and online payment options, facilitating smoother financial transactions. Communication tools enable users to send appointment reminders and invoices, while inventory management and technician time tracking help optimize shop operations.

ServiceTitan

Series G in 2021
ServiceTitan, Inc. offers a cloud-based business management software designed for field service companies, aiming to streamline operations and enhance customer service. The platform provides a comprehensive suite of tools for dispatching, scheduling, call booking, marketing, reporting, financing, and customer experience. It caters to various industries, including HVAC, plumbing, electrical services, and more, across the United States and Canada. Founded in 2013 by Ara Mahdessian and Vahe Kuzoyan, ServiceTitan was developed in response to a lack of effective software solutions in the home services sector, inspired by the founders' family backgrounds in contracting and plumbing. The company is headquartered in Glendale, California, with additional offices in Atlanta and Armenia.

Anrok

Seed Round in 2021
Anrok is a sales tax software company that provides a modern solution tailored for SaaS businesses. Its platform simplifies the processes of monitoring, calculating, and remitting sales tax across various financial systems. Anrok's software features customizable configurations, alerts for filing frequency, and enhanced visibility into tax obligations. By automating the manual tasks associated with sales tax and value-added tax, Anrok helps clients reduce unnecessary expenses and streamline their operations.

Reclaim.ai

Seed Round in 2021
Reclaim.ai is a calendar management tool that helps users prioritize their tasks and balance their schedules through automation and intelligence. By syncing with various productivity tools such as Google Calendar and Slack, Reclaim.ai allows users to express their scheduling needs and automatically allocates time for important tasks, whether it be completing reports or coding. The tool also provides insights into how time is spent, helping users understand their productivity patterns. Additionally, it keeps work and personal calendars in sync to prevent conflicts, ensuring that personal commitments are respected. With its focus on making calendar management efficient and user-friendly, Reclaim.ai aims to alleviate the burdens of scheduling in a modern work environment.

ServiceTitan

Series F in 2021
ServiceTitan, Inc. offers a cloud-based business management software designed for field service companies, aiming to streamline operations and enhance customer service. The platform provides a comprehensive suite of tools for dispatching, scheduling, call booking, marketing, reporting, financing, and customer experience. It caters to various industries, including HVAC, plumbing, electrical services, and more, across the United States and Canada. Founded in 2013 by Ara Mahdessian and Vahe Kuzoyan, ServiceTitan was developed in response to a lack of effective software solutions in the home services sector, inspired by the founders' family backgrounds in contracting and plumbing. The company is headquartered in Glendale, California, with additional offices in Atlanta and Armenia.

Boulevard

Series B in 2020
Boulevard Labs, Inc. specializes in developing a comprehensive management software platform tailored for salons, spas, and other appointment-based businesses. Founded in 2016 and headquartered in West Hollywood, California, Boulevard offers a cloud-based dashboard that provides real-time updates and various applications for staff and receptionists. The platform enhances operational efficiency by enabling staff to manage schedules, communicate with clients, book appointments, and process payments. Additionally, it features tools for client self-scheduling, customer relationship management, marketing, and custom reporting, addressing the unique needs of the beauty and wellness industry. By integrating these functionalities, Boulevard aims to streamline operations, boost sales, and enhance customer experiences in an industry often lacking advanced technological solutions.

Shopmonkey

Series B in 2020
Shopmonkey Inc. is a cloud-based shop management software developer based in San Jose, California, founded in 2016. The platform is designed specifically for repair shops, offering a comprehensive suite of tools that streamline operations and enhance customer relationships. Key features include workflow management, calendar scheduling, automated follow-ups, digital vehicle inspections, and invoicing, all aimed at reducing administrative burdens and improving efficiency. Shopmonkey supports various types of repair businesses, including auto repair, auto body, and motorcycle repair, among others. The software integrates with QuickBooks and allows for both in-person and online payment options, facilitating smoother financial transactions. Communication tools enable users to send appointment reminders and invoices, while inventory management and technician time tracking help optimize shop operations.

Gong

Series D in 2020
Gong.io, Inc. develops and markets a sales conversation intelligence platform designed to enhance the performance of remote sales teams. The platform captures, analyzes, and delivers insights from customer interactions, providing valuable deal and people intelligence. Its Revenue Intelligence solution supports various applications, including sales improvement, training, onboarding, strategy, engagement, enablement, and conversation analysis. The cloud-based platform employs artificial intelligence to automatically record and transcribe sales conversations, integrating results from audio sources and web-conferencing tools with customer relationship management systems. This functionality enables organizations to save time, improve win rates, enhance strategic decision-making, and ultimately drive revenue growth. Founded in 2015, Gong.io is headquartered in San Francisco, California, with an additional office in Ramat Gan, Israel.

Silverfin

Series B in 2020
Silverfin operates a connected accounting platform designed to enhance the efficiency and accuracy of financial services. Founded in 2013 and headquartered in Ghent, Belgium, with an additional office in London, the platform integrates data from various accounting, CRM, and CMS software, allowing users to access customized reporting tools and documentation. It offers features such as real-time updates, drag-and-drop functionality, and collaborative commenting, facilitating smooth workflows and communication among stakeholders. By centralizing financial data in a secure cloud-based Structured Data Hub, Silverfin standardizes and automates accounting processes, significantly reducing the time required for compliance tasks. The platform serves finance departments and accountancy firms of all sizes, both in Belgium and internationally, ultimately aiming to improve the competitiveness and profitability of its users' services.

Boulevard

Series A in 2019
Boulevard Labs, Inc. specializes in developing a comprehensive management software platform tailored for salons, spas, and other appointment-based businesses. Founded in 2016 and headquartered in West Hollywood, California, Boulevard offers a cloud-based dashboard that provides real-time updates and various applications for staff and receptionists. The platform enhances operational efficiency by enabling staff to manage schedules, communicate with clients, book appointments, and process payments. Additionally, it features tools for client self-scheduling, customer relationship management, marketing, and custom reporting, addressing the unique needs of the beauty and wellness industry. By integrating these functionalities, Boulevard aims to streamline operations, boost sales, and enhance customer experiences in an industry often lacking advanced technological solutions.

Shopmonkey

Series A in 2019
Shopmonkey Inc. is a cloud-based shop management software developer based in San Jose, California, founded in 2016. The platform is designed specifically for repair shops, offering a comprehensive suite of tools that streamline operations and enhance customer relationships. Key features include workflow management, calendar scheduling, automated follow-ups, digital vehicle inspections, and invoicing, all aimed at reducing administrative burdens and improving efficiency. Shopmonkey supports various types of repair businesses, including auto repair, auto body, and motorcycle repair, among others. The software integrates with QuickBooks and allows for both in-person and online payment options, facilitating smoother financial transactions. Communication tools enable users to send appointment reminders and invoices, while inventory management and technician time tracking help optimize shop operations.

RetentionForce

Pre Seed Round in 2019
RetentionForce is a comprehensive marketing software designed for small and medium businesses, particularly in the salon and spa sectors. It utilizes conversational technologies and chatbots, primarily through platforms like Facebook Messenger, to enhance customer engagement and retention. The software features a suite of tools including loyalty programs, referral programs, customer review systems, feedback collection, SMS and Messenger marketing, and marketing automation. These tools work seamlessly together, allowing businesses to streamline their marketing efforts with minimal manual intervention through automated processes and ready-to-use content templates. RetentionForce is highly customizable, enabling users to select specific features or integrate the full range of marketing tools to support sustainable growth. It offers a free plan to help businesses start and provides scalable options for various stages of development.

SeedLegals

Series A in 2019
SeedLegals Ltd designs and develops a legal automation platform for investors and new businesses. Its features include reduction in deal completion time and cost, dynamic cap table modelling, comparison of key terms, enables data-driven decisions, and makes real-time investment dashboard. The company was founded in 2016 and is based in London, United Kingdom.

Brightback

Series A in 2019
Brightback, Inc. is a company that specializes in automated customer retention software tailored for subscription-based businesses. Established in 2018 and headquartered in San Francisco, California, Brightback's software focuses on identifying at-risk customers and targeting high-value segments to enhance retention efforts. The platform engages at-risk customers through personalized cancel pages and provides businesses with metrics, real-time alerts, and analytical insights into the reasons behind subscription cancellations. This comprehensive approach enables subscription-based companies to improve customer lifetime value and ultimately grow their revenue.

Netomi

Series A in 2019
Netomi develops a conversational artificial intelligence platform that enhances customer service for businesses across various sectors, including retail, gaming, and telecommunications. The platform enables brands to engage with customers on mobile messaging applications, providing product recommendations, answering inquiries about product availability, and assisting with purchases. Netomi's technology automates routine tasks, allowing it to autonomously handle over 50% of customer service tickets through channels such as email, social media, and chat. By utilizing natural language understanding and deep learning, the platform continuously improves its responses and integrates seamlessly with core business systems like CRM and order management platforms. Founded in 2015 and headquartered in San Mateo, California, with additional offices in New York and India, Netomi aims to transform customer service into a competitive advantage for its clients.

ServiceTitan

Series D in 2018
ServiceTitan, Inc. offers a cloud-based business management software designed for field service companies, aiming to streamline operations and enhance customer service. The platform provides a comprehensive suite of tools for dispatching, scheduling, call booking, marketing, reporting, financing, and customer experience. It caters to various industries, including HVAC, plumbing, electrical services, and more, across the United States and Canada. Founded in 2013 by Ara Mahdessian and Vahe Kuzoyan, ServiceTitan was developed in response to a lack of effective software solutions in the home services sector, inspired by the founders' family backgrounds in contracting and plumbing. The company is headquartered in Glendale, California, with additional offices in Atlanta and Armenia.

Hustle

Series A in 2017
Hustle, Inc. operates a peer-to-peer text messaging platform that allows organizations to communicate effectively with their contacts through personal text messages. The platform serves various purposes, including event attendance, fundraising, admissions, recruiting, advocacy, and sales and marketing. Founded in 2014 and headquartered in San Francisco, California, Hustle provides an affordable and efficient solution for organizations to reach their target supporters and customers. By enabling two-way conversations, Hustle empowers its users to engage in genuine and personal dialogues with a large number of individuals, thus enhancing their outreach efforts.

People.ai

Series A in 2017
People.ai is an artificial intelligence platform based in San Francisco, California, designed to enhance revenue operations for enterprise teams. The platform automates processes related to sales, marketing, and customer success, enabling organizations to identify and capitalize on revenue opportunities. By capturing comprehensive data on customer contacts, activities, and engagements, People.ai provides actionable insights that help sales leaders manage their teams effectively and drive revenue growth. The platform offers tools for personalized coaching, sales performance analytics, and pipeline reviews, allowing users to visualize interactions with potential buyers and assess the success of marketing campaigns. Customer success teams utilize People.ai to ensure effective engagement with clients post-sale, aligning their efforts with the right opportunities and tracking the costs associated with customer support. Overall, People.ai aims to transform business activities by leveraging AI technology to deliver insights that foster predictable growth and improved sales productivity.

Silverfin

Series A in 2017
Silverfin operates a connected accounting platform designed to enhance the efficiency and accuracy of financial services. Founded in 2013 and headquartered in Ghent, Belgium, with an additional office in London, the platform integrates data from various accounting, CRM, and CMS software, allowing users to access customized reporting tools and documentation. It offers features such as real-time updates, drag-and-drop functionality, and collaborative commenting, facilitating smooth workflows and communication among stakeholders. By centralizing financial data in a secure cloud-based Structured Data Hub, Silverfin standardizes and automates accounting processes, significantly reducing the time required for compliance tasks. The platform serves finance departments and accountancy firms of all sizes, both in Belgium and internationally, ultimately aiming to improve the competitiveness and profitability of its users' services.

Netomi

Seed Round in 2017
Netomi develops a conversational artificial intelligence platform that enhances customer service for businesses across various sectors, including retail, gaming, and telecommunications. The platform enables brands to engage with customers on mobile messaging applications, providing product recommendations, answering inquiries about product availability, and assisting with purchases. Netomi's technology automates routine tasks, allowing it to autonomously handle over 50% of customer service tickets through channels such as email, social media, and chat. By utilizing natural language understanding and deep learning, the platform continuously improves its responses and integrates seamlessly with core business systems like CRM and order management platforms. Founded in 2015 and headquartered in San Mateo, California, with additional offices in New York and India, Netomi aims to transform customer service into a competitive advantage for its clients.

Hustle

Seed Round in 2016
Hustle, Inc. operates a peer-to-peer text messaging platform that allows organizations to communicate effectively with their contacts through personal text messages. The platform serves various purposes, including event attendance, fundraising, admissions, recruiting, advocacy, and sales and marketing. Founded in 2014 and headquartered in San Francisco, California, Hustle provides an affordable and efficient solution for organizations to reach their target supporters and customers. By enabling two-way conversations, Hustle empowers its users to engage in genuine and personal dialogues with a large number of individuals, thus enhancing their outreach efforts.

Spoke

Series A in 2016
atSpoke helps everyone work smart and fast with modern, seamless internal ticketing. Employees get immediate, convenient, and personalized access to internal knowledge and support. IT, HR, and Support teams deliver high quality service and maintain accountability while easily scaling to meet demands.

Front

Series A in 2016
Front is a collaborative customer communication platform that integrates email and applications to enhance interactions between teams and customers. By offering a shared inbox, Front enables businesses to manage communications efficiently and foster meaningful relationships. The platform is utilized by over 6,000 organizations to scale personalized customer engagement and streamline workflows, ultimately driving significant business impact. Through its focus on facilitating natural conversations, Front helps companies cultivate enduring customer relationships and transform their operational effectiveness.

Nauto

Series A in 2016
Nauto is an AI-technology company that’s improving the safety of commercial fleets today and the autonomous fleets of tomorrow. Nauto’s intelligent driver safety system assesses how drivers interact with the vehicle and the road ahead to reduce distracted driving and prevent collisions. Nauto’s intelligent driver safety system assesses how drivers interact with the vehicle and the road ahead to reduce distracted driving and prevent collisions. With this knowledge, Nauto is powering the development of self-driving technology that brings the best of human driving to autonomy.

Lever

Series B in 2016
Lever, Inc. is a San Francisco-based company that specializes in talent acquisition software aimed at mid-sized and enterprise organizations. Its primary product, Lever Hire, integrates applicant tracking system (ATS) and customer relationship management (CRM) functionalities into a single platform. The software facilitates the entire hiring process, allowing teams to post jobs, source candidates, conduct interviews, and make hiring decisions. Additionally, Lever offers a suite of tools that enhance recruitment marketing and analytics, including Lever Nurture, Lever Talent Intelligence, and Lever Data Warehouse Sync. With a diverse clientele that includes notable companies such as Netflix, Mercedes-Benz, KPMG, and Spotify, Lever has established itself as a prominent player in the recruitment technology sector.

Base

Series C in 2015
Next generation customer relationship management and sales tracking software

Zuora

Series F in 2015
Zuora, Inc. provides cloud-based software solutions that enable businesses across various industries to adopt and manage subscription models. The company offers the Zuora Central platform, which serves as an intelligent hub for automating the subscription order-to-cash process, covering functions such as quoting, billing, collections, analytics, and revenue recognition. Key products include Zuora Billing, Zuora RevPro for revenue recognition, Zuora CPQ for deal configuration, and Zuora Collect for managing collections. The firm caters to a diverse array of sectors including software, media, healthcare, and retail. Founded in 2007 and headquartered in San Mateo, California, Zuora sells its products through a combination of direct sales, global systems integrators, and various partners.

Lever

Series A in 2014
Lever, Inc. is a San Francisco-based company that specializes in talent acquisition software aimed at mid-sized and enterprise organizations. Its primary product, Lever Hire, integrates applicant tracking system (ATS) and customer relationship management (CRM) functionalities into a single platform. The software facilitates the entire hiring process, allowing teams to post jobs, source candidates, conduct interviews, and make hiring decisions. Additionally, Lever offers a suite of tools that enhance recruitment marketing and analytics, including Lever Nurture, Lever Talent Intelligence, and Lever Data Warehouse Sync. With a diverse clientele that includes notable companies such as Netflix, Mercedes-Benz, KPMG, and Spotify, Lever has established itself as a prominent player in the recruitment technology sector.

Base

Series B in 2014
Next generation customer relationship management and sales tracking software

Socialbakers

Series C in 2014
Socialbakers is the trusted social media management partner to thousands of enterprise brands and SMBs. Leveraging the largest social media data-set in the industry, Socialbakers’ social media marketing platform helps brands large and small ensure their investment in social media is delivering measurable business outcomes. With over 2,500 clients across 100 countries, Socialbakers is the leading social media management platform, tracking 10 million social profiles across all major social platforms including Facebook, Instagram, Twitter, YouTube, LinkedIn, Pinterest, Google+, and VK.com. Socialbakers has been a Facebook Marketing Partner since 2011, a Pinterest Marketing Partner since 2017 and a LinkedIn Marketing Partner since 2017. For more information, visit www.socialbakers.com.

Futurelytics

Seed Round in 2013
Futurelytics Inc. offers an ecommerce retention automation platform that enhances customer engagement and retention for online businesses. Founded in 2012 and based in Dover, Delaware, the company enables clients to connect their e-commerce platforms and effectively segment customers based on purchasing behavior. Its platform includes features such as actionable analytics, behavioral segmentation, product recommendations, and marketing automation, all designed to increase customer lifetime value. By leveraging data mining techniques, Futurelytics analyzes purchase orders and identifies patterns in customer behavior, allowing businesses to tailor their marketing strategies accordingly. The platform provides visual, interactive dashboards that guide users in executing targeted actions for different customer segments, ultimately transforming one-time buyers into repeat customers and boosting revenue through personalized marketing campaigns.

Zuora

Series E in 2013
Zuora, Inc. provides cloud-based software solutions that enable businesses across various industries to adopt and manage subscription models. The company offers the Zuora Central platform, which serves as an intelligent hub for automating the subscription order-to-cash process, covering functions such as quoting, billing, collections, analytics, and revenue recognition. Key products include Zuora Billing, Zuora RevPro for revenue recognition, Zuora CPQ for deal configuration, and Zuora Collect for managing collections. The firm caters to a diverse array of sectors including software, media, healthcare, and retail. Founded in 2007 and headquartered in San Mateo, California, Zuora sells its products through a combination of direct sales, global systems integrators, and various partners.

Socialbakers

Series B in 2012
Socialbakers is the trusted social media management partner to thousands of enterprise brands and SMBs. Leveraging the largest social media data-set in the industry, Socialbakers’ social media marketing platform helps brands large and small ensure their investment in social media is delivering measurable business outcomes. With over 2,500 clients across 100 countries, Socialbakers is the leading social media management platform, tracking 10 million social profiles across all major social platforms including Facebook, Instagram, Twitter, YouTube, LinkedIn, Pinterest, Google+, and VK.com. Socialbakers has been a Facebook Marketing Partner since 2011, a Pinterest Marketing Partner since 2017 and a LinkedIn Marketing Partner since 2017. For more information, visit www.socialbakers.com.

Zendesk

Series D in 2012
Zendesk is a customer service platform that offers cloud-based software designed to enhance customer relationships and streamline communication for organizations. Founded in 2007 and headquartered in San Francisco, California, Zendesk provides tools that enable businesses to improve customer engagement and gain better insights into their clientele. Its solutions unify customer communication across various channels, including self-service, phone, chat, messaging, and email, allowing organizations to deliver consistent and efficient service. With a user-friendly interface and easy implementation, Zendesk supports over 150,000 customers across diverse industries and in more than 30 languages, helping them to innovate and scale effectively.

Base

Venture Round in 2012
Next generation customer relationship management and sales tracking software

Base

Series A in 2012
Next generation customer relationship management and sales tracking software

Zuora

Series D in 2011
Zuora, Inc. provides cloud-based software solutions that enable businesses across various industries to adopt and manage subscription models. The company offers the Zuora Central platform, which serves as an intelligent hub for automating the subscription order-to-cash process, covering functions such as quoting, billing, collections, analytics, and revenue recognition. Key products include Zuora Billing, Zuora RevPro for revenue recognition, Zuora CPQ for deal configuration, and Zuora Collect for managing collections. The firm caters to a diverse array of sectors including software, media, healthcare, and retail. Founded in 2007 and headquartered in San Mateo, California, Zuora sells its products through a combination of direct sales, global systems integrators, and various partners.

Desk.com

Series B in 2011
Desk.com is an online customer service software and support ticket help desk application designed for small businesses and fast-growing companies. Founded in 2009 and based in San Francisco, California, it provides a multi-channel support platform that includes email, social media, chat, discussion boards, and phone support. The software features a self-service portal with support articles, community-driven questions and answers, and a personalized dashboard for tracking interactions. Additionally, Desk.com offers collaboration tools and a mobile application to assist users in resolving customer issues efficiently. It operates as a subsidiary of Salesforce.com, Inc.
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