Edison Partners

Edison Partners is a private equity and venture capital firm based in Princeton, New Jersey, founded in 1986. The firm specializes in growth equity investments primarily in technology-enabled companies across various sectors, including financial technology, healthcare information technology, and enterprise software. Edison focuses on late and mid-venture financing, expansion capital, management buyouts, and recapitalizations, typically investing between $10 million and $30 million in companies with revenues ranging from $2 million to $30 million. The firm's investment strategy involves nurturing growth-stage businesses with a 30 percent growth rate, often acting as a lead investor and seeking board representation. Edison has a robust portfolio valued at over $5 billion and manages more than $1 billion in assets, primarily targeting companies located in the Mid-Atlantic and Northeast regions of the United States. Through its Edison Edge platform, the firm offers strategic advisory services and executive education to enhance value creation for its portfolio companies.

Joe Allegra

General Partner

Robert Dickey

Principal

Michael Dirla

Vice President

Joseph Gwozdz

Operating Partner

Grace Hahn

Senior Associate

Daniel Herscovici

Partner

Dylan Kiger

Analyst

Ben Laufer

Principal

Jennifer Lee

Partner

Lenard Marcus

General Partner

Mariann McDonagh

Operating Partner

Shelby McKeown

Associate

Casey Myers

Partner, Edison Edge

Jay Naik

Operating Partner

Greg Nicastro

Operating Partner

Patrick O'Keefe

Operating Partner

Aston Pierce

Growth Equity Associate

Felix Rauch

Associate

Tom Vander Schaaff

General Partner

Brendan Scher

Senior Associate

Steve Schloss

Operating Partner

Sherri Sklar

Operating Partner

Chris Sugden

Managing Partner

Ryan Tognazzini

Operating Partner

Ryan Ziegler

General Partner

Steve Zieja

Vice President

Dawn Zier

Operating Partner

Past deals in Technical Support

Solutions By Text

Private Equity Round in 2021
Solutions By Text is a consulting firm that specializes in messaging tools and services designed to enhance business-customer interactions. The company focuses on providing real-time response capabilities, allowing businesses to engage effectively with their customers. Its offerings include features such as pay by text, application programming interface integration, and various business tools. By enabling clients to respond promptly to user inquiries and adapt to industry changes, Solutions By Text aims to improve customer engagement and streamline communication processes.

PlumChoice

Venture Round in 2016
PlumChoice, Inc. provides white-label technical services for cloud and Internet of Things (IoT) companies. Its cloud enablement, IoT, and IT help desk services include 24/7 support; pre-purchase consultation; installation, configuration, and onboarding; product integration and interoperability; migration, adoption, and activation; problem resolution and ongoing usage; cross-sell, up-sell, and renewals; and white-label or co-branded. The company also serves small businesses and individual consumers. PlumChoice, Inc. was founded in 2001 and is headquartered in Lowell, Massachusetts. PlumChoice, Inc. operates as a subsidiary of SquareTrade, Inc.

PlumChoice

Venture Round in 2009
PlumChoice, Inc. provides white-label technical services for cloud and Internet of Things (IoT) companies. Its cloud enablement, IoT, and IT help desk services include 24/7 support; pre-purchase consultation; installation, configuration, and onboarding; product integration and interoperability; migration, adoption, and activation; problem resolution and ongoing usage; cross-sell, up-sell, and renewals; and white-label or co-branded. The company also serves small businesses and individual consumers. PlumChoice, Inc. was founded in 2001 and is headquartered in Lowell, Massachusetts. PlumChoice, Inc. operates as a subsidiary of SquareTrade, Inc.

Presidium Learning

Series B in 2009
Presidium Learning, Inc. provides IT support for students, instructors, and staff. Its services include course management systems and distance learning programs, as well as in-house/homegrown learning management platforms; technical help desk services, including browser/OS, plugins, campus portals, messaging/email, and student information systems; enterprise co-sourced help desk services, including contact center deployment and shared-sourcing support in areas that include AV/smart classrooms, wireless, and walk-in support; and student services, including financial aid/registration, bursar, and advising.

PlumChoice

Series D in 2009
PlumChoice, Inc. provides white-label technical services for cloud and Internet of Things (IoT) companies. Its cloud enablement, IoT, and IT help desk services include 24/7 support; pre-purchase consultation; installation, configuration, and onboarding; product integration and interoperability; migration, adoption, and activation; problem resolution and ongoing usage; cross-sell, up-sell, and renewals; and white-label or co-branded. The company also serves small businesses and individual consumers. PlumChoice, Inc. was founded in 2001 and is headquartered in Lowell, Massachusetts. PlumChoice, Inc. operates as a subsidiary of SquareTrade, Inc.

Presidium Learning

Venture Round in 2008
Presidium Learning, Inc. provides IT support for students, instructors, and staff. Its services include course management systems and distance learning programs, as well as in-house/homegrown learning management platforms; technical help desk services, including browser/OS, plugins, campus portals, messaging/email, and student information systems; enterprise co-sourced help desk services, including contact center deployment and shared-sourcing support in areas that include AV/smart classrooms, wireless, and walk-in support; and student services, including financial aid/registration, bursar, and advising.

PlumChoice

Series C in 2008
PlumChoice, Inc. provides white-label technical services for cloud and Internet of Things (IoT) companies. Its cloud enablement, IoT, and IT help desk services include 24/7 support; pre-purchase consultation; installation, configuration, and onboarding; product integration and interoperability; migration, adoption, and activation; problem resolution and ongoing usage; cross-sell, up-sell, and renewals; and white-label or co-branded. The company also serves small businesses and individual consumers. PlumChoice, Inc. was founded in 2001 and is headquartered in Lowell, Massachusetts. PlumChoice, Inc. operates as a subsidiary of SquareTrade, Inc.

PlumChoice

Venture Round in 2007
PlumChoice, Inc. provides white-label technical services for cloud and Internet of Things (IoT) companies. Its cloud enablement, IoT, and IT help desk services include 24/7 support; pre-purchase consultation; installation, configuration, and onboarding; product integration and interoperability; migration, adoption, and activation; problem resolution and ongoing usage; cross-sell, up-sell, and renewals; and white-label or co-branded. The company also serves small businesses and individual consumers. PlumChoice, Inc. was founded in 2001 and is headquartered in Lowell, Massachusetts. PlumChoice, Inc. operates as a subsidiary of SquareTrade, Inc.

FinePoint Technologies

Venture Round in 2004
Fine Point Technologies drives worldwide access to the internet through a range of technologies all designed with the singular goal of enabling broadband and dial-up service providers to better capture, manage, and retain their internet subscribers. The Company's self-installation and subscriber management solutions drive down operating costs without sacrificing performance. By focusing on subscriber self-initiation and enhanced customizability, the Fine Point Technologies product line succeeds in growing service provider revenues while simultaneously reducing the costs of service deployment and retention.
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