True Ventures

Directly Software, Inc. operates a platform designed to enhance customer experience (CX) by automating and modernizing customer support operations. Based in San Francisco, with an additional location in Palo Alto, the company’s platform integrates seamlessly with popular CRM applications such as Microsoft Dynamics, Salesforce, Oracle Service Cloud, and Zendesk. This integration allows companies to better understand customer issues, automate routine solutions, and leverage community experts for more complex inquiries. By combining automation with human support, Directly enables businesses to improve their customer support effectiveness, resulting in higher customer satisfaction scores and significant cost savings. Notable clients using Directly's platform include major brands like Airbnb and Microsoft. The company was incorporated in 2011 and has undergone a name change to its current form in December 2016.

Directly Software, Inc. operates a platform designed to enhance customer experience (CX) by automating and modernizing customer support operations. Based in San Francisco, with an additional location in Palo Alto, the company’s platform integrates seamlessly with popular CRM applications such as Microsoft Dynamics, Salesforce, Oracle Service Cloud, and Zendesk. This integration allows companies to better understand customer issues, automate routine solutions, and leverage community experts for more complex inquiries. By combining automation with human support, Directly enables businesses to improve their customer support effectiveness, resulting in higher customer satisfaction scores and significant cost savings. Notable clients using Directly's platform include major brands like Airbnb and Microsoft. The company was incorporated in 2011 and has undergone a name change to its current form in December 2016.

Directly Software, Inc. operates a platform designed to enhance customer experience (CX) by automating and modernizing customer support operations. Based in San Francisco, with an additional location in Palo Alto, the company’s platform integrates seamlessly with popular CRM applications such as Microsoft Dynamics, Salesforce, Oracle Service Cloud, and Zendesk. This integration allows companies to better understand customer issues, automate routine solutions, and leverage community experts for more complex inquiries. By combining automation with human support, Directly enables businesses to improve their customer support effectiveness, resulting in higher customer satisfaction scores and significant cost savings. Notable clients using Directly's platform include major brands like Airbnb and Microsoft. The company was incorporated in 2011 and has undergone a name change to its current form in December 2016.

Solvvy is a machine learning startup reinventing the customer experience. Its first product, Solvvy for Support, delivers a better self-service platform that improves customer satisfaction and decreases costs for businesses. This intelligent NLP solution is the first customer support SaaS application based on Solvvy’s powerful answer graph technology. Solvvy deploys in days and delivers immediate financial returns for business. Solvvy is already trusted by leading brands including UpWork, TaskRabbit, Rover.com, DoubleDutch, Automattic and others. The company was founded by esteemed technologists Mehdi Samadi and Justin Betteridge and serial entrepreneur/CEO, Mahesh Ram. Solvvy is fortunate to be backed by leading Silicon Valley investors

Solvvy is a machine learning startup reinventing the customer experience. Its first product, Solvvy for Support, delivers a better self-service platform that improves customer satisfaction and decreases costs for businesses. This intelligent NLP solution is the first customer support SaaS application based on Solvvy’s powerful answer graph technology. Solvvy deploys in days and delivers immediate financial returns for business. Solvvy is already trusted by leading brands including UpWork, TaskRabbit, Rover.com, DoubleDutch, Automattic and others. The company was founded by esteemed technologists Mehdi Samadi and Justin Betteridge and serial entrepreneur/CEO, Mahesh Ram. Solvvy is fortunate to be backed by leading Silicon Valley investors

Helpshift, Inc. is a provider of mobile customer service software that focuses on enhancing customer support for businesses in the mobile era. Established in 2012 and based in San Francisco, Helpshift offers a comprehensive support platform designed for both mobile and web applications. Its features include in-app FAQs, chat functionality, a CRM ticketing system, and tools for conducting in-app campaigns and surveys. The platform allows businesses to deliver a seamless in-app help experience, automating up to 90% of user inquiries through the use of bots, which enhances response times and reduces operational costs. Helpshift serves a significant number of leading brands, including Supercell, Tencent, and Microsoft, and is installed on two billion devices globally, reaching over 820 million active consumers each month. The company aims to bridge the gap between traditional customer service methods and the preferences of a mobile-first consumer base.

Directly Software, Inc. operates a platform designed to enhance customer experience (CX) by automating and modernizing customer support operations. Based in San Francisco, with an additional location in Palo Alto, the company’s platform integrates seamlessly with popular CRM applications such as Microsoft Dynamics, Salesforce, Oracle Service Cloud, and Zendesk. This integration allows companies to better understand customer issues, automate routine solutions, and leverage community experts for more complex inquiries. By combining automation with human support, Directly enables businesses to improve their customer support effectiveness, resulting in higher customer satisfaction scores and significant cost savings. Notable clients using Directly's platform include major brands like Airbnb and Microsoft. The company was incorporated in 2011 and has undergone a name change to its current form in December 2016.

Operable helps engineers respond to incidents, collaborate to fix them quickly, and learn from them.

Helpshift, Inc. is a provider of mobile customer service software that focuses on enhancing customer support for businesses in the mobile era. Established in 2012 and based in San Francisco, Helpshift offers a comprehensive support platform designed for both mobile and web applications. Its features include in-app FAQs, chat functionality, a CRM ticketing system, and tools for conducting in-app campaigns and surveys. The platform allows businesses to deliver a seamless in-app help experience, automating up to 90% of user inquiries through the use of bots, which enhances response times and reduces operational costs. Helpshift serves a significant number of leading brands, including Supercell, Tencent, and Microsoft, and is installed on two billion devices globally, reaching over 820 million active consumers each month. The company aims to bridge the gap between traditional customer service methods and the preferences of a mobile-first consumer base.

Directly Software, Inc. operates a platform designed to enhance customer experience (CX) by automating and modernizing customer support operations. Based in San Francisco, with an additional location in Palo Alto, the company’s platform integrates seamlessly with popular CRM applications such as Microsoft Dynamics, Salesforce, Oracle Service Cloud, and Zendesk. This integration allows companies to better understand customer issues, automate routine solutions, and leverage community experts for more complex inquiries. By combining automation with human support, Directly enables businesses to improve their customer support effectiveness, resulting in higher customer satisfaction scores and significant cost savings. Notable clients using Directly's platform include major brands like Airbnb and Microsoft. The company was incorporated in 2011 and has undergone a name change to its current form in December 2016.

Helpshift, Inc. is a provider of mobile customer service software that focuses on enhancing customer support for businesses in the mobile era. Established in 2012 and based in San Francisco, Helpshift offers a comprehensive support platform designed for both mobile and web applications. Its features include in-app FAQs, chat functionality, a CRM ticketing system, and tools for conducting in-app campaigns and surveys. The platform allows businesses to deliver a seamless in-app help experience, automating up to 90% of user inquiries through the use of bots, which enhances response times and reduces operational costs. Helpshift serves a significant number of leading brands, including Supercell, Tencent, and Microsoft, and is installed on two billion devices globally, reaching over 820 million active consumers each month. The company aims to bridge the gap between traditional customer service methods and the preferences of a mobile-first consumer base.

Access Systems provides federal agencies with solutions to improve customer service and maintain high levels of customer satisfaction.

Desk.com is an online customer service software and support ticket help desk application designed for small businesses and fast-growing companies. Founded in 2009 and based in San Francisco, California, it provides a multi-channel support platform that includes email, social media, chat, discussion boards, and phone support. The software features a self-service portal with support articles, community-driven questions and answers, and a personalized dashboard for tracking interactions. Additionally, Desk.com offers collaboration tools and a mobile application to assist users in resolving customer issues efficiently. It operates as a subsidiary of Salesforce.com, Inc.

Desk.com is an online customer service software and support ticket help desk application designed for small businesses and fast-growing companies. Founded in 2009 and based in San Francisco, California, it provides a multi-channel support platform that includes email, social media, chat, discussion boards, and phone support. The software features a self-service portal with support articles, community-driven questions and answers, and a personalized dashboard for tracking interactions. Additionally, Desk.com offers collaboration tools and a mobile application to assist users in resolving customer issues efficiently. It operates as a subsidiary of Salesforce.com, Inc.