Slack

Slack Technologies, Inc. operates a business communication platform that facilitates collaboration among teams by integrating messaging, voice and video calls, and file sharing into a cohesive environment. Founded in 2009 and headquartered in San Francisco, California, the company serves a diverse clientele, ranging from Fortune 100 companies to small businesses, helping them streamline communication and enhance productivity. Slack's software is offered under a software-as-a-service model, making it accessible to organizations globally. In addition to its core platform, Slack has established the Slack Fund, which invests in early-stage technology ventures aimed at promoting more efficient workplaces. With multiple offices worldwide, Slack continues to focus on improving the working lives of individuals and teams by bringing together people, applications, and data.

Stewart Butterfield

Co-Founder

Dillon Ferdinandi

Investor

Caroline Fiegel

Investor

Liza Gurtin

Associate Product Manager, Platform

Jason Spinell

Director, Slack Fund

Past deals in Technical Support

Tango

Series A in 2022
Tango is a digital software developer focused on simplifying work process documentation. Its platform automatically captures users' actions on their computer screens, generating interactive guides that facilitate knowledge sharing and enhance task completion efficiency. By providing a Chrome Extension that captures workflow best practices in real-time, Tango enables teams to learn from top performers and streamline onboarding processes for new hires. This approach allows organizations to improve their internal training methods without the need for traditional written instructions or training videos.

Electric

Series D in 2022
Electric AI, Inc. is an information technology company based in New York that offers a chat-based support platform operating in real-time via Slack. Founded in 2016, Electric provides a range of services designed to assist small and mid-sized businesses with IT management. These services include troubleshooting, system administration, maintenance, security, and on-site assistance. The company aims to streamline IT processes and enhance the overall security and performance of its clients' technology environments.

Electric

Series D in 2021
Electric AI, Inc. is an information technology company based in New York that offers a chat-based support platform operating in real-time via Slack. Founded in 2016, Electric provides a range of services designed to assist small and mid-sized businesses with IT management. These services include troubleshooting, system administration, maintenance, security, and on-site assistance. The company aims to streamline IT processes and enhance the overall security and performance of its clients' technology environments.

Electric

Series D in 2021
Electric AI, Inc. is an information technology company based in New York that offers a chat-based support platform operating in real-time via Slack. Founded in 2016, Electric provides a range of services designed to assist small and mid-sized businesses with IT management. These services include troubleshooting, system administration, maintenance, security, and on-site assistance. The company aims to streamline IT processes and enhance the overall security and performance of its clients' technology environments.

Electric

Series B in 2020
Electric AI, Inc. is an information technology company based in New York that offers a chat-based support platform operating in real-time via Slack. Founded in 2016, Electric provides a range of services designed to assist small and mid-sized businesses with IT management. These services include troubleshooting, system administration, maintenance, security, and on-site assistance. The company aims to streamline IT processes and enhance the overall security and performance of its clients' technology environments.

Astound

Series B in 2019
Astound is an enterprise software company that develops an AI platform for employee service. The Astound AI platform uses machine learning and natural language processing to automate IT and HR service and support. Astound is the only company to automate the entire lifecycle of service requests, reducing resolution time and improving work life. Astound has partnered with leading workflow platform providers like ServiceNow and Atlassian plus managed service providers like Infosys to deliver deep integrations with IT service management, HR case management, knowledge management, Customer Service Management (CSM), and social collaboration solutions.

Halp

Seed Round in 2019
Halp is a company that specializes in integrating ticketing systems with Slack, catering specifically to modern IT teams. Founded in 2017 and headquartered in Boulder, Colorado, Halp offers a unique conversational platform tailored for internal ticketing processes. This innovative solution allows users to assign, prioritize, and respond to requests directly within Slack, streamlining communication and enhancing efficiency. By focusing on user experience, Halp aims to increase employee happiness and productivity, making it easier for teams to engage with coworkers and address customer support needs effectively.

Astound

Series A in 2018
Astound is an enterprise software company that develops an AI platform for employee service. The Astound AI platform uses machine learning and natural language processing to automate IT and HR service and support. Astound is the only company to automate the entire lifecycle of service requests, reducing resolution time and improving work life. Astound has partnered with leading workflow platform providers like ServiceNow and Atlassian plus managed service providers like Infosys to deliver deep integrations with IT service management, HR case management, knowledge management, Customer Service Management (CSM), and social collaboration solutions.
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