GGV Capital IX

GGV Capital IX is a venture capital fund managed by GGV Capital, a global firm founded in 2000 that focuses on investing in local founders across various sectors. The firm specializes in seed-to-growth stage investments, targeting industries such as Consumer/New Retail, Social/Digital & Internet, Enterprise/Cloud, and Frontier Tech. GGV Capital manages a total of $6.2 billion across 13 funds and has a diversified portfolio that includes notable companies like Airbnb, Alibaba, and Peloton. With offices in key locations such as Beijing, San Francisco, and Shanghai, GGV Capital aims to provide expansion capital ranging from $5 to $25 million for initial investments in both the United States and China. The firm's approach is to support innovative entrepreneurs and emerging technologies that can shape the future of their respective industries.

Jixun Foo

Global Managing Partner

Jenny Lee

Managing Partner

Haojun Li

Partner

Joshua Wu

Partner

Eric Xu

Managing Partner

Past deals in Technical Support

Megaview

Seed Round in 2022
Developer and provider of customer support platform designed to improve customer service efficiency. The company utilizes artificial intelligence and big data technologies to provide intelligent customer service management platform to navigate sales meetings, enabling clients to enhance online sales operation efficiency and improve customer conversion rate.

Electric

Series D in 2021
Electric AI, Inc. is an information technology company based in New York that offers a chat-based support platform operating in real-time via Slack. Founded in 2016, Electric provides a range of services designed to assist small and mid-sized businesses with IT management. These services include troubleshooting, system administration, maintenance, security, and on-site assistance. The company aims to streamline IT processes and enhance the overall security and performance of its clients' technology environments.

Electric

Series D in 2021
Electric AI, Inc. is an information technology company based in New York that offers a chat-based support platform operating in real-time via Slack. Founded in 2016, Electric provides a range of services designed to assist small and mid-sized businesses with IT management. These services include troubleshooting, system administration, maintenance, security, and on-site assistance. The company aims to streamline IT processes and enhance the overall security and performance of its clients' technology environments.

Megaview

Angel Round in 2021
Developer and provider of customer support platform designed to improve customer service efficiency. The company utilizes artificial intelligence and big data technologies to provide intelligent customer service management platform to navigate sales meetings, enabling clients to enhance online sales operation efficiency and improve customer conversion rate.

Electric

Series C in 2021
Electric AI, Inc. is an information technology company based in New York that offers a chat-based support platform operating in real-time via Slack. Founded in 2016, Electric provides a range of services designed to assist small and mid-sized businesses with IT management. These services include troubleshooting, system administration, maintenance, security, and on-site assistance. The company aims to streamline IT processes and enhance the overall security and performance of its clients' technology environments.

Electric

Series B in 2019
Electric AI, Inc. is an information technology company based in New York that offers a chat-based support platform operating in real-time via Slack. Founded in 2016, Electric provides a range of services designed to assist small and mid-sized businesses with IT management. These services include troubleshooting, system administration, maintenance, security, and on-site assistance. The company aims to streamline IT processes and enhance the overall security and performance of its clients' technology environments.

Kezhiyin

Series A in 2018
Developer of customer relationship management (CRM) software designed to assist telephone representatives and customer service agents to better serve clients. The company offers automatic speech recognition, natural language processing technology in house, enabling call-center agents to improve efficiency and increase customer satisfaction.

Zendesk

Venture Round in 2014
Zendesk is a customer service platform that offers cloud-based software designed to enhance customer relationships and streamline communication for organizations. Founded in 2007 and headquartered in San Francisco, California, Zendesk provides tools that enable businesses to improve customer engagement and gain better insights into their clientele. Its solutions unify customer communication across various channels, including self-service, phone, chat, messaging, and email, allowing organizations to deliver consistent and efficient service. With a user-friendly interface and easy implementation, Zendesk supports over 150,000 customers across diverse industries and in more than 30 languages, helping them to innovate and scale effectively.

Zendesk

Series D in 2012
Zendesk is a customer service platform that offers cloud-based software designed to enhance customer relationships and streamline communication for organizations. Founded in 2007 and headquartered in San Francisco, California, Zendesk provides tools that enable businesses to improve customer engagement and gain better insights into their clientele. Its solutions unify customer communication across various channels, including self-service, phone, chat, messaging, and email, allowing organizations to deliver consistent and efficient service. With a user-friendly interface and easy implementation, Zendesk supports over 150,000 customers across diverse industries and in more than 30 languages, helping them to innovate and scale effectively.

Qingdao Savor

Venture Round in 2009
Qingdao Savor Electronic Information Service Co., Ltd. is a provider of electronic product services, specializing in the maintenance of home appliances and 3C products. The company offers third-party services that cater to the needs of customers in the electronic product sector, ensuring the proper functioning and longevity of various devices. By focusing on home appliances, Qingdao Savor plays a crucial role in supporting the electronic industry through efficient service delivery and expertise in product maintenance.
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