New Enterprise Associates

Propense.ai is a SaaS platform that utilizes AI technology to help businesses identify new revenue streams. By employing a predictive sales intelligence model, it analyzes historical and market data to uncover hidden revenue opportunities. The platform offers real-time access to cross-selling scores, precise forecasting metrics, and predictive growth intelligence, which empowers firms to understand what products or services to sell to their clients next. By surfacing high-potential market opportunities and addressing revenue leakage, Propense.ai enables business leadership and professionals to enhance client service, gain strategic insights, and ultimately increase overall revenue.

Founded in 2017, Forethought Technologies develops AI models for question-answering and information retrieval, embedding them into employee workflows. Its flagship product, Agatha Answers, is a smart agent that enhances customer support teams' efficiency by resolving common queries instantly.

Prelay streamlines sales processes by coordinating deal-related communication among revenue teams and internal stakeholders through its integrated platform. This enhances efficiency, reduces deal slippage, and provides leaders with insights into resource utilization.

MindTickle offers a sales readiness platform that enables companies to train, coach, and align their customer-facing teams. Its data-driven approach combines on-demand training, mobile updates, gamification, coaching, role-play, and assessment tools to enhance sales performance. Headquartered in San Francisco and Pune, MindTickle is privately held.

Founded in 2017, Forethought Technologies develops AI models for question-answering and information retrieval, embedding them into employee workflows. Its flagship product, Agatha Answers, is a smart agent that enhances customer support teams' efficiency by resolving common queries instantly.

Founded in 2017, Forethought Technologies develops AI models for question-answering and information retrieval, embedding them into employee workflows. Its flagship product, Agatha Answers, is a smart agent that enhances customer support teams' efficiency by resolving common queries instantly.

MindTickle offers a sales readiness platform that enables companies to train, coach, and align their customer-facing teams. Its data-driven approach combines on-demand training, mobile updates, gamification, coaching, role-play, and assessment tools to enhance sales performance. Headquartered in San Francisco and Pune, MindTickle is privately held.

Folloze builds the B2B Buyer Experience Platform that enables frontline marketing teams to deliver engaging, personalized experiences across the buyer journey. The platform supports online content curation, account-specific content campaigns, and content automation to create personalized journeys for every buying group. It offers actionable account analytics and visibility into content performance, routing insights to sales for follow-up. Users can create and share content boards with tailored designs and calls to action, synchronize data with Google Analytics and other tools, and integrate with Salesforce and Microsoft Office to fit existing sales processes. The platform also supports drip campaigns, real-time alerts based on visitor actions, and the ability for sales to engage via calls, email, or chat. Folloze serves enterprise customers and has offices in multiple locations; it has delivered significant pipeline, and helps brands optimize their ABM programs.

MindTickle offers a sales readiness platform that enables companies to train, coach, and align their customer-facing teams. Its data-driven approach combines on-demand training, mobile updates, gamification, coaching, role-play, and assessment tools to enhance sales performance. Headquartered in San Francisco and Pune, MindTickle is privately held.

Lattice Engines, Inc. is a software company that specializes in predictive applications for marketing and sales organizations. Founded in 2006 and headquartered in San Mateo, California, the company offers a range of solutions designed to enhance marketing and sales performance through data-driven insights. Its flagship product, Lattice Atlas, utilizes artificial intelligence to integrate multiple data sources and build targeted audiences. Additional offerings include Lattice for Salesforce, which provides sales analytics; Lattice for Marketo, delivering predictive insights for marketing programs; and tools for predictive lead scoring, customer retention, and hyper-personalized marketing campaigns. Lattice Engines combines internal and external data with proprietary analytics to optimize sales targeting and improve the efficiency of marketing teams. The company also provides professional curriculum services and has a strategic partnership with Engagio Inc. In 2019, Lattice Engines became a subsidiary of The Dun & Bradstreet Corporation, further expanding its capabilities in the field.

Folloze builds the B2B Buyer Experience Platform that enables frontline marketing teams to deliver engaging, personalized experiences across the buyer journey. The platform supports online content curation, account-specific content campaigns, and content automation to create personalized journeys for every buying group. It offers actionable account analytics and visibility into content performance, routing insights to sales for follow-up. Users can create and share content boards with tailored designs and calls to action, synchronize data with Google Analytics and other tools, and integrate with Salesforce and Microsoft Office to fit existing sales processes. The platform also supports drip campaigns, real-time alerts based on visitor actions, and the ability for sales to engage via calls, email, or chat. Folloze serves enterprise customers and has offices in multiple locations; it has delivered significant pipeline, and helps brands optimize their ABM programs.

Blueshift Labs, Inc. is a San Francisco-based company that provides an intelligent customer engagement platform designed to enhance brand interactions with consumers. Founded in 2013, the company offers an AI-first SmartHub CDP that consolidates customer data across various channels and applications, enabling brands to deliver relevant and personalized experiences in real-time. Blueshift's platform includes features such as email automation, mobile marketing, website personalization, contextual chat, and audience targeting, which allow marketers to tailor their communications based on customer interests, behaviors, and purchase patterns. The company serves notable clients including LendingTree, Udacity, Discovery, PayPal, Groupon, and the BBC, helping them to improve customer engagement and drive revenue growth. Blueshift also has offices in Charlotte, North Carolina; London, United Kingdom; and Pune, India.

Influitive Corporation, established in 2010 and headquartered in Toronto, Canada, with offices in Menlo Park, California, and Boston, Massachusetts, specializes in advocate marketing software solutions for B2B software and technology firms. Its flagship product, AdvocateHub, facilitates the creation of advocate communities, enabling customers, partners, and employees to engage in challenges such as referrals, reviews, and reference calls. This software integrates with Salesforce.com for activity tracking and is available via web portal or mobile app. Influitive also offers consulting services, providing coaching and training to help businesses implement and advance their advocate marketing strategies.

Influitive Corporation, established in 2010 and headquartered in Toronto, Canada, with offices in Menlo Park, California, and Boston, Massachusetts, specializes in advocate marketing software solutions for B2B software and technology firms. Its flagship product, AdvocateHub, facilitates the creation of advocate communities, enabling customers, partners, and employees to engage in challenges such as referrals, reviews, and reference calls. This software integrates with Salesforce.com for activity tracking and is available via web portal or mobile app. Influitive also offers consulting services, providing coaching and training to help businesses implement and advance their advocate marketing strategies.

Lattice Engines, Inc. is a software company that specializes in predictive applications for marketing and sales organizations. Founded in 2006 and headquartered in San Mateo, California, the company offers a range of solutions designed to enhance marketing and sales performance through data-driven insights. Its flagship product, Lattice Atlas, utilizes artificial intelligence to integrate multiple data sources and build targeted audiences. Additional offerings include Lattice for Salesforce, which provides sales analytics; Lattice for Marketo, delivering predictive insights for marketing programs; and tools for predictive lead scoring, customer retention, and hyper-personalized marketing campaigns. Lattice Engines combines internal and external data with proprietary analytics to optimize sales targeting and improve the efficiency of marketing teams. The company also provides professional curriculum services and has a strategic partnership with Engagio Inc. In 2019, Lattice Engines became a subsidiary of The Dun & Bradstreet Corporation, further expanding its capabilities in the field.

Influitive Corporation, established in 2010 and headquartered in Toronto, Canada, with offices in Menlo Park, California, and Boston, Massachusetts, specializes in advocate marketing software solutions for B2B software and technology firms. Its flagship product, AdvocateHub, facilitates the creation of advocate communities, enabling customers, partners, and employees to engage in challenges such as referrals, reviews, and reference calls. This software integrates with Salesforce.com for activity tracking and is available via web portal or mobile app. Influitive also offers consulting services, providing coaching and training to help businesses implement and advance their advocate marketing strategies.

Influitive Corporation, established in 2010 and headquartered in Toronto, Canada, with offices in Menlo Park, California, and Boston, Massachusetts, specializes in advocate marketing software solutions for B2B software and technology firms. Its flagship product, AdvocateHub, facilitates the creation of advocate communities, enabling customers, partners, and employees to engage in challenges such as referrals, reviews, and reference calls. This software integrates with Salesforce.com for activity tracking and is available via web portal or mobile app. Influitive also offers consulting services, providing coaching and training to help businesses implement and advance their advocate marketing strategies.

SugarCRM is a global provider of customer relationship management software offering an open-source CRM platform for sales, service, marketing and IT. It serves sectors including manufacturing, financial services, insurance, consulting and professional services and supports a range of applications such as campaign management, opportunity tracking, account management, sales forecasting, customer support, product extensions and training. Founded in 2004 and headquartered in Cupertino, California, SugarCRM maintains offices worldwide to serve customers in many countries and languages, emphasizing a user-friendly experience across roles and enabling stronger customer relationships and data-driven decision making.

Dexterra is a mobile platform and application provider, with complete solutions to manage and optimize your mobile workforce. Dexterra Concert, its mobile platform provides and open standards-based development environment that supports applications running on all types of mobile devices, integrated with most common back-office systems, and deployed in numerous countries and languages around the world. Its portfolio of mobile applications support field service, scheduling, dispatch, mobile tracking, field sales, asset management and location-based services. Business leaders in a variety of industries depend on Dexterra to mobile their operations, such as ADP, Ikon, Parts Associates, Safelite Autoglass, Tennant, Virgin Media, Verizon and Vodafone.

SugarCRM is a global provider of customer relationship management software offering an open-source CRM platform for sales, service, marketing and IT. It serves sectors including manufacturing, financial services, insurance, consulting and professional services and supports a range of applications such as campaign management, opportunity tracking, account management, sales forecasting, customer support, product extensions and training. Founded in 2004 and headquartered in Cupertino, California, SugarCRM maintains offices worldwide to serve customers in many countries and languages, emphasizing a user-friendly experience across roles and enabling stronger customer relationships and data-driven decision making.

Dexterra is a mobile platform and application provider, with complete solutions to manage and optimize your mobile workforce. Dexterra Concert, its mobile platform provides and open standards-based development environment that supports applications running on all types of mobile devices, integrated with most common back-office systems, and deployed in numerous countries and languages around the world. Its portfolio of mobile applications support field service, scheduling, dispatch, mobile tracking, field sales, asset management and location-based services. Business leaders in a variety of industries depend on Dexterra to mobile their operations, such as ADP, Ikon, Parts Associates, Safelite Autoglass, Tennant, Virgin Media, Verizon and Vodafone.

SugarCRM is a global provider of customer relationship management software offering an open-source CRM platform for sales, service, marketing and IT. It serves sectors including manufacturing, financial services, insurance, consulting and professional services and supports a range of applications such as campaign management, opportunity tracking, account management, sales forecasting, customer support, product extensions and training. Founded in 2004 and headquartered in Cupertino, California, SugarCRM maintains offices worldwide to serve customers in many countries and languages, emphasizing a user-friendly experience across roles and enabling stronger customer relationships and data-driven decision making.

NightFire Software specializes in providing order management software designed to automate the telecommunications service supply chain. Their solutions streamline interactions between retailers and wholesalers of telecommunications services, enabling providers to deliver services efficiently and cost-effectively in a deregulated market. The company's flagship product, NetServ Express, automates the entire ordering process for competitive service providers, ensuring high-quality service at minimal cost while reducing management burdens on incumbent providers. Additionally, NightFire offers a range of support services including customer environment analysis, software installation, connectivity testing, and ongoing technical support to ensure seamless operations.

Salesforce is a cloud-based software company that provides enterprise customer relationship management software and applications on a subscription basis. It designs and develops cloud-based enterprise software for sales, customer service, marketing automation, e-commerce, analytics, and application development, offering a comprehensive suite including Service Cloud, Marketing Cloud, Commerce Cloud, MuleSoft for data integration, and the Salesforce Platform. Its Customer 360 platform unifies customer data across systems, apps, and devices to help organizations sell, service, market, and conduct commerce more effectively.

Open Harbor specializes in real-time global trade automation solutions, offering tools designed to enhance cross-border trade efficiency. The company's innovative platform provides a comprehensive suite of automated applications, including compliance screening for exports and imports, trade document generation and distribution, auto-manifesting, and total landed cost calculations. By integrating with a client's existing processes, Open Harbor enables exception-based management and facilitates proactive compliance and cost information sharing with supply chain partners at the order-receipt stage. Founded in 1999 and based in San Carlos, California, Open Harbor aims to streamline and simplify global trade operations through its cutting-edge technology.

NightFire Software specializes in providing order management software designed to automate the telecommunications service supply chain. Their solutions streamline interactions between retailers and wholesalers of telecommunications services, enabling providers to deliver services efficiently and cost-effectively in a deregulated market. The company's flagship product, NetServ Express, automates the entire ordering process for competitive service providers, ensuring high-quality service at minimal cost while reducing management burdens on incumbent providers. Additionally, NightFire offers a range of support services including customer environment analysis, software installation, connectivity testing, and ongoing technical support to ensure seamless operations.

Founded in 2017, Forethought Technologies develops AI models for question-answering and information retrieval, embedding them into employee workflows. Its flagship product, Agatha Answers, is a smart agent that enhances customer support teams' efficiency by resolving common queries instantly.