Coconut Software

Coconut Software is a developer of a cloud-based appointment scheduling and visitor management platform designed to streamline customer interactions. The platform integrates on-location and digital channels, facilitating self-service booking, curbside pickup, online and physical queuing, and wait time tracking. Additionally, it supports callback requests and virtual meetings, along with contact center integration. Coconut Software's features include text and email reminders, queue management, staff and location oversight, system permission management, and the ability to create custom questions and metrics. By providing performance reporting and real-time traffic insights, the platform enables banks and credit unions to reduce customer wait times and alleviate pressure on staff, ultimately improving overall service efficiency.