Sterling Oak Group

Koala is a French insurtech company focused on revolutionizing travel insurance. It aims to enhance customer experience by eliminating high commissions and poor service associated with traditional providers. Koala develops its products from the ground up, automating all operations to ensure that travelers receive instant compensation in the event of flight disruptions, including cancellations, delays, and baggage issues. By monitoring clients' journeys, Koala triggers automatic payouts, significantly simplifying the claims process. The company is committed to providing transparency, fairness, and customer satisfaction, allowing travelers to embark on their journeys with confidence, knowing they will be supported in times of need.

Respond.io is a software as a service (SaaS) company that specializes in a conversation cloud platform designed for enterprises to enhance engagement with both employees and customers. Established in 2016 and headquartered in Kuala Lumpur, Malaysia, the platform facilitates contact management, bot-to-human interactions, marketing automation, and social customer relationship management. It enables the deployment of chatbots across various messaging applications, including Facebook and WeChat, while also providing tools for monitoring bot engagement and managing user assistance requests. With a client base exceeding 10,000 companies in 86 countries, Respond.io serves notable organizations such as Klook, Decathlon, and Roche, leveraging AI technology and natural language processing to optimize customer service and improve business relationships.