Sterling Oak Group

Koala is a French insurtech company focused on revolutionizing travel insurance by offering a streamlined and customer-centric approach to flight disruption coverage. By automating all operations, Koala provides instant compensation to travelers in the event of delayed or canceled flights, as well as issues related to baggage delivery. The company monitors clients' journeys to ensure timely assistance, eliminating the challenges commonly associated with traditional travel insurance, such as hidden fees and lengthy claims processes. Koala aims to enhance the travel experience by ensuring that travelers can travel with confidence, knowing they will receive prompt support when needed.

Respond.io is a software as a service (SaaS) company that provides a conversational platform designed to enhance communication between enterprises and their customers. Founded in 2016 and headquartered in Kuala Lumpur, Malaysia, the platform enables businesses to manage contacts, facilitate bot-to-human interactions, and analyze customer engagement. It offers marketing automation, surveys, and notifications for human assistance, while also supporting chatbot deployment on popular messaging platforms such as Facebook and WeChat. With over 10,000 companies in 86 countries, including notable names like Klook and Decathlon, Respond.io leverages AI technology and Natural Language Processing to tailor solutions for modern customer service needs, ultimately assisting clients in improving customer relationships and sales initiatives.