Talkdesk

Talkdesk, Inc. is a developer of cloud-based call center software that enables businesses to enhance customer engagement and streamline their operations. Founded in 2011 and headquartered in San Francisco, California, the company provides an end-to-end enterprise contact center platform that integrates various functionalities, including customer relationship management, workforce engagement, and analytics. Talkdesk's solutions facilitate improved call handling, offering real-time insights into customer interactions and performance metrics. This allows businesses to optimize customer experiences, generate leads, and boost sales revenue while enhancing customer satisfaction and loyalty. The platform supports integration with various IT service management and customer service management systems, making it adaptable to the evolving needs of sales and support teams. Talkdesk serves over 1,400 clients globally, including notable enterprises like IBM and Acxiom, and maintains additional offices in locations such as London, Lisbon, Madrid, and Salt Lake City.