Forethought

Forethought, established in 2018, specializes in generative AI for customer service automation, aimed at enhancing efficiency and productivity. The company offers a platform that integrates Large Language Models to optimize the customer support journey. Its products enable rapid resolution of common customer inquiries, predict and prioritize cases, and assist agents by providing relevant information. By automating routine tasks and delivering real-time assistance, Forethought's tools help businesses reduce resolution times and improve agent productivity, ultimately enhancing the overall customer experience.