Ushur, Inc. develops a service engagement platform to automate backend processes and external conversations with customers. The company’s solutions include ServiceNow, an online platform for transforming incident management and ticketing with automated messaging; Salesforce, an artificial intelligence-based platform for integrations between customer communications and salesforce; Jira Service Desk for workflow; and slack that automates tasks and communications. Its automation platform provides customer support, claims processing, billing, agent assistance, and sales enablement services. It serves insurance, finance, telecommunication, and customer service industries. The company was incorporated in 2014 and is based in Santa Clara, California with an additional office in Bengaluru, India.