Battery Ventures

QSR Automations, established in 1996, specializes in providing robust and reliable software and hardware solutions for the restaurant industry. The company is renowned for its leadership in kitchen display systems, serving a wide range of restaurant types and sizes globally. QSR's offerings include advanced kitchen video software and hardware, table management and reservations solutions, and a unique link to the kitchen and dining room, all aimed at enhancing productivity, improving profit, and creating memorable guest experiences. Their products, ConnectSmart and ePic, are compatible with over forty point-of-sale systems and are supported through direct sales, service, and support, as well as resellers. Additionally, QSR's innovative DineTime solution, launched in 2013, enables restaurants to efficiently manage waiting and seated guests via an iPad.

Level AI is a company based in Mountain View, California, that specializes in redefining customer contact center operations through the use of conversational intelligence. Its artificial intelligence platform is designed to automate tedious workflows and enhance the overall customer experience. By providing real-time insights, Level AI empowers agents to efficiently address customer needs at critical moments. The platform equips front-line workers with advanced tools that combine the speed of a supercomputer with a natural, human-like interaction style, enabling organizations to effectively manage customer interactions across various marketing channels.

Novidea is a developer of a cloud-based, data-driven insurance platform that enables brokers, agents, and managing general agents (MGAs) to efficiently manage the entire customer insurance journey. This platform integrates all aspects of an insurance business, offering a comprehensive ecosystem powered by Salesforce technology. It provides a 360-degree view of customers and all relevant stakeholders, facilitating seamless interactions between customer-facing policy transactions and back-office operations. By delivering real-time business intelligence and actionable insights, Novidea helps clients enhance productivity and profitability while tailoring products and services to meet individual customer needs. The platform is utilized by over 100 clients, including agents, brokers, and MGAs, across 22 countries, supporting them in optimizing their customer and policy data.

Founded in 2015, Kustomer develops a SaaS CRM platform for enterprise-level customer service. Its platform unifies data from multiple sources, enabling companies to deliver service through a single timeline view. It serves leading brands such as Ring and Glossier.

Novidea is a developer of a cloud-based, data-driven insurance platform that enables brokers, agents, and managing general agents (MGAs) to efficiently manage the entire customer insurance journey. This platform integrates all aspects of an insurance business, offering a comprehensive ecosystem powered by Salesforce technology. It provides a 360-degree view of customers and all relevant stakeholders, facilitating seamless interactions between customer-facing policy transactions and back-office operations. By delivering real-time business intelligence and actionable insights, Novidea helps clients enhance productivity and profitability while tailoring products and services to meet individual customer needs. The platform is utilized by over 100 clients, including agents, brokers, and MGAs, across 22 countries, supporting them in optimizing their customer and policy data.

Front is a communication hub that centralizes customer interactions across various digital channels to enhance relationship management. The platform focuses on streamlining conversations by integrating collaboration tools and contextual data from multiple systems, allowing teams to provide timely, accurate, and personalized communications. Over 7,500 businesses, including notable names like Shopify, Airbnb, and Hulu, utilize Front to improve their customer engagement. The company's multi-channel inbox platform specializes in consolidating communication, facilitating internal discussions, and incorporating social features, thus enabling users to chat effectively and save time. By placing customer conversations at the forefront, Front empowers organizations to build stronger relationships through each interaction.

Level AI is a company based in Mountain View, California, that specializes in redefining customer contact center operations through the use of conversational intelligence. Its artificial intelligence platform is designed to automate tedious workflows and enhance the overall customer experience. By providing real-time insights, Level AI empowers agents to efficiently address customer needs at critical moments. The platform equips front-line workers with advanced tools that combine the speed of a supercomputer with a natural, human-like interaction style, enabling organizations to effectively manage customer interactions across various marketing channels.

Level AI is a company based in Mountain View, California, that specializes in redefining customer contact center operations through the use of conversational intelligence. Its artificial intelligence platform is designed to automate tedious workflows and enhance the overall customer experience. By providing real-time insights, Level AI empowers agents to efficiently address customer needs at critical moments. The platform equips front-line workers with advanced tools that combine the speed of a supercomputer with a natural, human-like interaction style, enabling organizations to effectively manage customer interactions across various marketing channels.

Repeat, Inc. is a technology company based in Venice, California, that specializes in providing a smart replenishment platform for consumer-packaged-goods (CPG) brands. Founded in 2017 and formerly known as UNDR, Inc., Repeat enables sellers to transform one-time buyers into repeat customers by facilitating personalized and efficient reordering experiences. The platform integrates with Shopify, allowing sellers to send replenishment reminders to customers based on their purchase history and usage patterns. Through advanced analytics, Repeat equips sellers with insights into order continuity, helping them understand and optimize customer engagement. By streamlining the reordering process, Repeat empowers customers to manage, track, and replenish everyday goods from a single interface, enhancing the overall shopping experience.

Dooly Research Ltd. is a Vancouver-based company that specializes in developing artificial intelligence-driven software designed to enhance the efficiency of sales teams. Founded in 2015, Dooly's platform automates the customer relationship management process by monitoring and sharing digital notes, fields, and tasks from meetings and customer interactions. This software facilitates the seamless transfer of information between team members and systems, thereby addressing the challenges of note-taking and information sharing. By organizing workflow systems in real-time, Dooly's platform enables businesses to minimize administrative tasks, allowing sales teams to concentrate on core activities essential for closing deals.

Gong.io, Inc. develops and markets a sales conversation intelligence platform designed to enhance the performance of remote sales teams. The platform captures, analyzes, and delivers insights from customer interactions, providing valuable deal and people intelligence. Its Revenue Intelligence solution supports various applications, including sales improvement, training, onboarding, strategy, engagement, enablement, and conversation analysis. The cloud-based platform employs artificial intelligence to automatically record and transcribe sales conversations, integrating results from audio sources and web-conferencing tools with customer relationship management systems. This functionality enables organizations to save time, improve win rates, enhance strategic decision-making, and ultimately drive revenue growth. Founded in 2015, Gong.io is headquartered in San Francisco, California, with an additional office in Ramat Gan, Israel.

Founded in 2015, Kustomer develops a SaaS CRM platform for enterprise-level customer service. Its platform unifies data from multiple sources, enabling companies to deliver service through a single timeline view. It serves leading brands such as Ring and Glossier.

Gong.io, Inc. develops and markets a sales conversation intelligence platform designed to enhance the performance of remote sales teams. The platform captures, analyzes, and delivers insights from customer interactions, providing valuable deal and people intelligence. Its Revenue Intelligence solution supports various applications, including sales improvement, training, onboarding, strategy, engagement, enablement, and conversation analysis. The cloud-based platform employs artificial intelligence to automatically record and transcribe sales conversations, integrating results from audio sources and web-conferencing tools with customer relationship management systems. This functionality enables organizations to save time, improve win rates, enhance strategic decision-making, and ultimately drive revenue growth. Founded in 2015, Gong.io is headquartered in San Francisco, California, with an additional office in Ramat Gan, Israel.

Founded in 2015, Kustomer develops a SaaS CRM platform for enterprise-level customer service. Its platform unifies data from multiple sources, enabling companies to deliver service through a single timeline view. It serves leading brands such as Ring and Glossier.

Clearbit, Inc. is a business intelligence company based in San Francisco, California, that specializes in providing application program interface tools to help organizations gather detailed information about their customers. Its suite of tools is designed for customer analysis, geolocation, fraud prevention, background checks, and address verification. By delivering accurate and actionable data, Clearbit enables businesses to enhance their sales processes and mitigate the risks of fraud, ultimately supporting informed decision-making and improving operational efficiency.

Gong.io, Inc. develops and markets a sales conversation intelligence platform designed to enhance the performance of remote sales teams. The platform captures, analyzes, and delivers insights from customer interactions, providing valuable deal and people intelligence. Its Revenue Intelligence solution supports various applications, including sales improvement, training, onboarding, strategy, engagement, enablement, and conversation analysis. The cloud-based platform employs artificial intelligence to automatically record and transcribe sales conversations, integrating results from audio sources and web-conferencing tools with customer relationship management systems. This functionality enables organizations to save time, improve win rates, enhance strategic decision-making, and ultimately drive revenue growth. Founded in 2015, Gong.io is headquartered in San Francisco, California, with an additional office in Ramat Gan, Israel.

Founded in 2015, Kustomer develops a SaaS CRM platform for enterprise-level customer service. Its platform unifies data from multiple sources, enabling companies to deliver service through a single timeline view. It serves leading brands such as Ring and Glossier.

SigmaTEK Systems, LLC, founded in 1992 and based in Cincinnati, Ohio, specializes in designing and developing advanced software solutions for the manufacturing sector. The company's flagship product, SigmaNEST, is renowned for its capabilities in nesting, which enhances material utilization and motion optimization while streamlining manpower efficiency and manufacturing automation. In addition to SigmaNEST, SigmaTEK offers a suite of software products including SigmaTUBE for tube and pipe cutting, SigmaBEND for efficient bending processes, and SigmaMRP for managing transactions, customer, supplier, and inventory information. The company's software solutions cater to a wide range of machine types such as lasers, plasma cutters, waterjets, routers, and press brakes. SigmaTEK provides not only robust software solutions suitable for businesses of all sizes but also consulting and custom development services, distributing its products worldwide to optimize business efficiency and productivity in various manufacturing environments.

Sigstr, founded in 2015 and headquartered in Indianapolis, Indiana, develops a cloud-based email signature marketing application. Its platform enables marketers to transform billions of one-to-one emails sent annually into powerful brand engagements by targeting top contacts and accounts with relevant ads within these communications. Sigstr integrates with leading CRMs, MAPs, and marketing technologies, helping companies maximize the potential of their employee email as a branding channel. Notable clients include AT&T, Amazon, SendGrid, Terminus, and Yext. As of December 2019, Sigstr operates as a subsidiary of Terminus Software, LLC.

Yesware, Inc. is a technology company that specializes in developing a prescriptive sales platform tailored for startups and sales professionals globally. Founded in 2010 and headquartered in Boston, Massachusetts, with an additional office in San Francisco, Yesware offers an all-in-one toolkit for sales within email platforms such as Outlook and Gmail. This toolkit enables sales professionals to track emails, schedule communications, set reminders, and place calls directly from their inboxes. Yesware's platform is designed to enhance sales productivity by providing advanced analytics, customizable email templates, and integration with customer relationship management systems. It supports both small businesses and large enterprises, helping organizations streamline their sales processes and improve customer engagement. Yesware is trusted by companies like Yelp, Twitter, and Monday.com, and has been installed over 1.2 million times, demonstrating its widespread adoption in the sales industry.

Sigstr, founded in 2015 and headquartered in Indianapolis, Indiana, develops a cloud-based email signature marketing application. Its platform enables marketers to transform billions of one-to-one emails sent annually into powerful brand engagements by targeting top contacts and accounts with relevant ads within these communications. Sigstr integrates with leading CRMs, MAPs, and marketing technologies, helping companies maximize the potential of their employee email as a branding channel. Notable clients include AT&T, Amazon, SendGrid, Terminus, and Yext. As of December 2019, Sigstr operates as a subsidiary of Terminus Software, LLC.

SmarterHQ, Inc. is a behavioral marketing platform that specializes in enabling online retailers to execute effective cross-channel marketing programs. Founded in 2010 and headquartered in Indianapolis, Indiana, with an additional office in Austin, Texas, SmarterHQ offers a SaaS-based solution that empowers marketers to create personalized customer experiences across multiple devices and channels. By leveraging real-time and historical customer data, the platform allows brands to segment audiences quickly and automate tailored content delivery, enhancing customer relationships and driving revenue growth. SmarterHQ serves a diverse range of industries, including retail, travel and hospitality, and financial services, and has partnered with well-known brands such as Bloomingdale's, Hilton, and Santander Bank. The company was previously known as Smarter Remarketer Inc. and rebranded to its current name in January 2015. As of November 2020, SmarterHQ operates as a subsidiary of Wunderkind, Inc.

Clubessential is a developer of club management software that serves private and public clubs, college athletic programs, health and fitness facilities, and parks and recreation markets. Its Unified Suite automates club operations by integrating website, mobile app, accounting, point-of-sale, CRM, and reservations modules to create connected data and informed member relationships. The software enables real-time data sharing across modules, helping clients attract, engage, and retain members while improving operational efficiency. The platform serves approximately 1,400 private clubs and is designed to streamline administration, enhance member engagement, and provide a holistic view of club activities.

Braze is a customer engagement platform that helps brands deliver relevant, human experiences across channels. It offers a mobile marketing automation and customer relationship management solution with AI-powered tools for engagement orchestration, including messaging, chatbots, and content management, plus campaign optimization insights, data analysis, and segment analytics. The platform enables cross-channel personalization across mobile, email, web, television, and connected devices, and provides data security, data warehousing and streaming capabilities. Braze uses AI to power functionality across its stack. Founded in 2011 and headquartered in New York, it has offices in London, San Francisco, Chicago, and Singapore. Braze serves industries such as retail and e-commerce, media and entertainment, financial services, and travel and hospitality, focusing on timely, contextually relevant interactions between consumers and brands.

Yesware, Inc. is a technology company that specializes in developing a prescriptive sales platform tailored for startups and sales professionals globally. Founded in 2010 and headquartered in Boston, Massachusetts, with an additional office in San Francisco, Yesware offers an all-in-one toolkit for sales within email platforms such as Outlook and Gmail. This toolkit enables sales professionals to track emails, schedule communications, set reminders, and place calls directly from their inboxes. Yesware's platform is designed to enhance sales productivity by providing advanced analytics, customizable email templates, and integration with customer relationship management systems. It supports both small businesses and large enterprises, helping organizations streamline their sales processes and improve customer engagement. Yesware is trusted by companies like Yelp, Twitter, and Monday.com, and has been installed over 1.2 million times, demonstrating its widespread adoption in the sales industry.

SmarterHQ, Inc. is a behavioral marketing platform that specializes in enabling online retailers to execute effective cross-channel marketing programs. Founded in 2010 and headquartered in Indianapolis, Indiana, with an additional office in Austin, Texas, SmarterHQ offers a SaaS-based solution that empowers marketers to create personalized customer experiences across multiple devices and channels. By leveraging real-time and historical customer data, the platform allows brands to segment audiences quickly and automate tailored content delivery, enhancing customer relationships and driving revenue growth. SmarterHQ serves a diverse range of industries, including retail, travel and hospitality, and financial services, and has partnered with well-known brands such as Bloomingdale's, Hilton, and Santander Bank. The company was previously known as Smarter Remarketer Inc. and rebranded to its current name in January 2015. As of November 2020, SmarterHQ operates as a subsidiary of Wunderkind, Inc.

Yesware, Inc. is a technology company that specializes in developing a prescriptive sales platform tailored for startups and sales professionals globally. Founded in 2010 and headquartered in Boston, Massachusetts, with an additional office in San Francisco, Yesware offers an all-in-one toolkit for sales within email platforms such as Outlook and Gmail. This toolkit enables sales professionals to track emails, schedule communications, set reminders, and place calls directly from their inboxes. Yesware's platform is designed to enhance sales productivity by providing advanced analytics, customizable email templates, and integration with customer relationship management systems. It supports both small businesses and large enterprises, helping organizations streamline their sales processes and improve customer engagement. Yesware is trusted by companies like Yelp, Twitter, and Monday.com, and has been installed over 1.2 million times, demonstrating its widespread adoption in the sales industry.

Yesware, Inc. is a technology company that specializes in developing a prescriptive sales platform tailored for startups and sales professionals globally. Founded in 2010 and headquartered in Boston, Massachusetts, with an additional office in San Francisco, Yesware offers an all-in-one toolkit for sales within email platforms such as Outlook and Gmail. This toolkit enables sales professionals to track emails, schedule communications, set reminders, and place calls directly from their inboxes. Yesware's platform is designed to enhance sales productivity by providing advanced analytics, customizable email templates, and integration with customer relationship management systems. It supports both small businesses and large enterprises, helping organizations streamline their sales processes and improve customer engagement. Yesware is trusted by companies like Yelp, Twitter, and Monday.com, and has been installed over 1.2 million times, demonstrating its widespread adoption in the sales industry.

RelateIQ, now part of Salesforce, is a professional relationship management platform that has transformed customer relationship management by introducing the world's first Relationship Intelligence platform. It automatically gathers and organizes communications data from various sources, including email, phone calls, calendars, and social networks, enabling users to track interactions with sales prospects seamlessly. The platform enhances collaboration among team members, facilitating quicker deal closures and driving revenue growth. With its advanced data science capabilities, RelateIQ provides actionable insights, often before users are aware of their needs. This innovative approach not only saves time but also streamlines workflows, making the process of managing customer relationships more efficient and less burdensome.

Streak is a customer relationship management application that operates entirely within Gmail, seamlessly integrating with other G Suite applications. It is designed to simplify various business processes, including sales, partnerships, support, hiring, and deal flow. By managing workflows directly from the inbox, Streak allows users to share contacts, emails, and files efficiently. The platform also offers a suite of email tools, such as email tracking, the ability to schedule emails for later, snoozing messages, and mail merge functionalities. This combination of features enables clients to enhance productivity, close more deals, and resolve support tickets effectively.

Neolane is a provider of conversational marketing technology, specializing in marketing automation and cross-channel campaign management software and services for both business-to-business and business-to-consumer marketers. The company's solutions enable organizations to build and maintain one-on-one customer dialogues throughout the customer lifecycle, aiming to enhance revenue and improve marketing efficiency. Neolane's technology has been adopted by over 400 leading global companies, including Alcatel Lucent, Barnes & Noble, Orange, Sears Canada, Sephora Europe, and Sony Music. The company is recognized for helping its clients quickly adapt to new customer engagement challenges and capitalize on opportunities more swiftly than their competitors.

Lattice Engines, Inc. is a software company that specializes in predictive applications for marketing and sales organizations. Founded in 2006 and headquartered in San Mateo, California, the company offers a range of solutions designed to enhance marketing and sales performance through data-driven insights. Its flagship product, Lattice Atlas, utilizes artificial intelligence to integrate multiple data sources and build targeted audiences. Additional offerings include Lattice for Salesforce, which provides sales analytics; Lattice for Marketo, delivering predictive insights for marketing programs; and tools for predictive lead scoring, customer retention, and hyper-personalized marketing campaigns. Lattice Engines combines internal and external data with proprietary analytics to optimize sales targeting and improve the efficiency of marketing teams. The company also provides professional curriculum services and has a strategic partnership with Engagio Inc. In 2019, Lattice Engines became a subsidiary of The Dun & Bradstreet Corporation, further expanding its capabilities in the field.

LifeMed Media is a company that specializes in aggregating chronic disease populations, with a particular focus on diabetes, for advertising sales, media, and consumer membership revenues. The company operates a multimedia network that includes dLifeTV, a weekly television show; dLife.com, a consumer website; dLifeRadio, a radio program; and dLifeConnect, a direct mail newsletter. This integrated platform is designed to target and engage the diabetes community, providing education, support, and interaction for patients, consumers, and caregivers. LifeMed Media has established itself as a premier model for companies seeking to communicate effectively with millions of individuals affected by diabetes.

MCA Solutions is a developer of service parts planning and optimization software. The company offers the MCA Solution Suite, which provides a comprehensive platform for users, including planners, buyers, and executives, to effectively manage and monitor their service operations. Their software is built on an Application Service Provider model and focuses on developing stock provisioning strategies that minimize inventory while enhancing customer service by ensuring higher levels of parts availability within specified response timeframes. Additionally, it supports service segmentation strategies and facilitates exploration of cost/service trade-offs. The system serves as a robust decision support tool, fully compatible with existing enterprise resource planning, customer relationship management, and supply chain execution platforms, allowing organizations to remain agile in responding to changes in their service support environment. Furthermore, MCA Solutions promotes integrated, collaborative planning and forecasting capabilities across the service parts supply chain, connecting customers and suppliers through its e-commerce platform.

MCA Solutions is a developer of service parts planning and optimization software. The company offers the MCA Solution Suite, which provides a comprehensive platform for users, including planners, buyers, and executives, to effectively manage and monitor their service operations. Their software is built on an Application Service Provider model and focuses on developing stock provisioning strategies that minimize inventory while enhancing customer service by ensuring higher levels of parts availability within specified response timeframes. Additionally, it supports service segmentation strategies and facilitates exploration of cost/service trade-offs. The system serves as a robust decision support tool, fully compatible with existing enterprise resource planning, customer relationship management, and supply chain execution platforms, allowing organizations to remain agile in responding to changes in their service support environment. Furthermore, MCA Solutions promotes integrated, collaborative planning and forecasting capabilities across the service parts supply chain, connecting customers and suppliers through its e-commerce platform.

Corillian specializes in developing and providing banking software solutions and services for financial service providers looking to offer internet-based financial services. Their product offerings include Voyager, a software platform for internet banking, electronic bill presentment and payment, targeted marketing, data aggregation, and online customer relationship management. They also offer Member Advantage, a hosted solution tailored to the credit union and community banking industries. In addition to these products, Corillian provides a range of business applications for consumer banking, small business banking, corporate banking, credit card management, and wealth management. Their enterprise applications include services such as Payments, Alerts, eStatements, OFX, and Personal Money Manager, enabling financial institutions to enhance their digital offerings and provide customers with a seamless online banking experience.