Battery Ventures

QSR Automations, established in 1996, specializes in providing robust and reliable software and hardware solutions for the restaurant industry. The company is renowned for its leadership in kitchen display systems, serving a wide range of restaurant types and sizes globally. QSR's offerings include advanced kitchen video software and hardware, table management and reservations solutions, and a unique link to the kitchen and dining room, all aimed at enhancing productivity, improving profit, and creating memorable guest experiences. Their products, ConnectSmart and ePic, are compatible with over forty point-of-sale systems and are supported through direct sales, service, and support, as well as resellers. Additionally, QSR's innovative DineTime solution, launched in 2013, enables restaurants to efficiently manage waiting and seated guests via an iPad.

Kustomer, Inc. is a customer service software company that specializes in developing a customer relationship management (CRM) platform designed to enhance enterprise customer service experiences. Founded in 2015 and headquartered in New York, with an additional office in Durham, North Carolina, Kustomer's platform consolidates data from various sources, allowing businesses to manage inquiries and customer relationships effectively. It provides a comprehensive view of customer interactions, including buying history and previous help desk conversations, enabling agents to address customer queries and issues efficiently. Kustomer serves a range of notable brands, helping them deliver exceptional service and support through a unified timeline view, thereby streamlining communication and improving customer satisfaction.

Front is a communication hub that centralizes customer interactions across various digital channels to enhance relationship management. The platform focuses on streamlining conversations by integrating collaboration tools and contextual data from multiple systems, allowing teams to provide timely, accurate, and personalized communications. Over 7,500 businesses, including notable names like Shopify, Airbnb, and Hulu, utilize Front to improve their customer engagement. The company's multi-channel inbox platform specializes in consolidating communication, facilitating internal discussions, and incorporating social features, thus enabling users to chat effectively and save time. By placing customer conversations at the forefront, Front empowers organizations to build stronger relationships through each interaction.

Workato, Inc. is a cloud automation and integration platform based in Cupertino, California, that focuses on enhancing enterprise workflow automation across various applications. Founded in 2013, the company provides a suite of tools that facilitate the rapid creation and deployment of integrations, allowing businesses to streamline operations without the need for extensive coding. Its platform leverages machine learning and patented technology to enable efficient automation of complex business workflows while maintaining security and governance. Workato enhances sales efficiency and customer service by delivering comprehensive customer intelligence, automating data processes, and optimizing account management strategies. The platform also supports targeted marketing campaigns and e-commerce operations by offering a holistic view of customer interactions. By breaking down application silos, Workato empowers businesses to automate processes related to project onboarding, IT operations, and software management, thereby driving real-time outcomes and improving overall operational efficiency.

HoneyBook, Inc. is a business software company based in San Francisco, California, established in 2012. It offers a clientflow management platform designed for independent business owners, particularly in the event planning sector, including wedding planners and related vendors. The HoneyBook platform simplifies the management of client interactions by integrating tools for communication, contracts, invoicing, and payments, allowing users to streamline their business processes. With over 100,000 service-based businesses in the United States and Canada utilizing the platform, HoneyBook has facilitated more than $9 billion in transactions. The company also has a presence in Tel Aviv and employs remote staff worldwide, emphasizing its commitment to enhancing the client experience and operational efficiency for entrepreneurs and freelancers.

HoneyBook, Inc. is a business software company based in San Francisco, California, established in 2012. It offers a clientflow management platform designed for independent business owners, particularly in the event planning sector, including wedding planners and related vendors. The HoneyBook platform simplifies the management of client interactions by integrating tools for communication, contracts, invoicing, and payments, allowing users to streamline their business processes. With over 100,000 service-based businesses in the United States and Canada utilizing the platform, HoneyBook has facilitated more than $9 billion in transactions. The company also has a presence in Tel Aviv and employs remote staff worldwide, emphasizing its commitment to enhancing the client experience and operational efficiency for entrepreneurs and freelancers.

Dooly Research Ltd. is a Canadian company based in Vancouver that specializes in artificial intelligence-driven software designed to enhance the efficiency of sales teams. Founded in 2015, Dooly's platform automates the customer relationship management process by collecting and sharing essential customer information from meetings and conversations. This software facilitates the organization and updating of workflow systems in real-time, allowing users to manage notes, tasks, and learnings more effectively. By bridging the gap between note-taking and information sharing, Dooly enables sales teams to minimize administrative burdens and concentrate on core business activities, ultimately optimizing their performance and productivity.

Workato, Inc. is a cloud automation and integration platform based in Cupertino, California, that focuses on enhancing enterprise workflow automation across various applications. Founded in 2013, the company provides a suite of tools that facilitate the rapid creation and deployment of integrations, allowing businesses to streamline operations without the need for extensive coding. Its platform leverages machine learning and patented technology to enable efficient automation of complex business workflows while maintaining security and governance. Workato enhances sales efficiency and customer service by delivering comprehensive customer intelligence, automating data processes, and optimizing account management strategies. The platform also supports targeted marketing campaigns and e-commerce operations by offering a holistic view of customer interactions. By breaking down application silos, Workato empowers businesses to automate processes related to project onboarding, IT operations, and software management, thereby driving real-time outcomes and improving overall operational efficiency.

StoneEagle Services is part of a set of companies based in Richardson, TX, just north of Dallas, originally founded in 1987. StoneEagle Insurance Systems, the original firm, sold enterprise-wide insurance software for businesses and over the years expanded its services with Web-enabled applications as the Internet became more widely used. The company’s “VPay” product was developed about a decade ago.

Kustomer, Inc. is a customer service software company that specializes in developing a customer relationship management (CRM) platform designed to enhance enterprise customer service experiences. Founded in 2015 and headquartered in New York, with an additional office in Durham, North Carolina, Kustomer's platform consolidates data from various sources, allowing businesses to manage inquiries and customer relationships effectively. It provides a comprehensive view of customer interactions, including buying history and previous help desk conversations, enabling agents to address customer queries and issues efficiently. Kustomer serves a range of notable brands, helping them deliver exceptional service and support through a unified timeline view, thereby streamlining communication and improving customer satisfaction.

Workato, Inc. is a cloud automation and integration platform based in Cupertino, California, that focuses on enhancing enterprise workflow automation across various applications. Founded in 2013, the company provides a suite of tools that facilitate the rapid creation and deployment of integrations, allowing businesses to streamline operations without the need for extensive coding. Its platform leverages machine learning and patented technology to enable efficient automation of complex business workflows while maintaining security and governance. Workato enhances sales efficiency and customer service by delivering comprehensive customer intelligence, automating data processes, and optimizing account management strategies. The platform also supports targeted marketing campaigns and e-commerce operations by offering a holistic view of customer interactions. By breaking down application silos, Workato empowers businesses to automate processes related to project onboarding, IT operations, and software management, thereby driving real-time outcomes and improving overall operational efficiency.

Kustomer, Inc. is a customer service software company that specializes in developing a customer relationship management (CRM) platform designed to enhance enterprise customer service experiences. Founded in 2015 and headquartered in New York, with an additional office in Durham, North Carolina, Kustomer's platform consolidates data from various sources, allowing businesses to manage inquiries and customer relationships effectively. It provides a comprehensive view of customer interactions, including buying history and previous help desk conversations, enabling agents to address customer queries and issues efficiently. Kustomer serves a range of notable brands, helping them deliver exceptional service and support through a unified timeline view, thereby streamlining communication and improving customer satisfaction.

6sense is a developer of a predictive intelligence platform that enhances revenue growth for organizations. The company utilizes artificial intelligence, big data, and machine learning to provide comprehensive visibility across the customer journey, from brand awareness to revenue generation. Its platform captures anonymous buying signals and buyer intent data, allowing sales, marketing, and customer success teams to target the right accounts effectively. By recommending optimal channels and messages, 6sense removes guesswork and inefficiencies from the sales process, leading to improved pipeline quality, accelerated sales velocity, and higher conversion rates. Through its innovative approach, 6sense aims to empower revenue teams to grow revenue predictably and efficiently.

Medallia Agent Connect is a company specializing in customer feedback solutions tailored for customer service environments. It offers two primary products: Stella Connect and Stella Pulse. Stella Connect is designed to gather feedback directly from customers regarding their interactions with service agents, enabling organizations to enhance agent engagement and improve service performance. Stella Pulse, previously known as Stella Metrics, functions as a "mystery shopping" service that evaluates customer service performance across various companies and licenses the resulting data to online merchants and aggregators. Through these offerings, Medallia Agent Connect aims to help businesses improve their customer service quality and drive better customer experiences.

Medallia Agent Connect is a company specializing in customer feedback solutions tailored for customer service environments. It offers two primary products: Stella Connect and Stella Pulse. Stella Connect is designed to gather feedback directly from customers regarding their interactions with service agents, enabling organizations to enhance agent engagement and improve service performance. Stella Pulse, previously known as Stella Metrics, functions as a "mystery shopping" service that evaluates customer service performance across various companies and licenses the resulting data to online merchants and aggregators. Through these offerings, Medallia Agent Connect aims to help businesses improve their customer service quality and drive better customer experiences.

Kustomer, Inc. is a customer service software company that specializes in developing a customer relationship management (CRM) platform designed to enhance enterprise customer service experiences. Founded in 2015 and headquartered in New York, with an additional office in Durham, North Carolina, Kustomer's platform consolidates data from various sources, allowing businesses to manage inquiries and customer relationships effectively. It provides a comprehensive view of customer interactions, including buying history and previous help desk conversations, enabling agents to address customer queries and issues efficiently. Kustomer serves a range of notable brands, helping them deliver exceptional service and support through a unified timeline view, thereby streamlining communication and improving customer satisfaction.

Workato, Inc. is a cloud automation and integration platform based in Cupertino, California, that focuses on enhancing enterprise workflow automation across various applications. Founded in 2013, the company provides a suite of tools that facilitate the rapid creation and deployment of integrations, allowing businesses to streamline operations without the need for extensive coding. Its platform leverages machine learning and patented technology to enable efficient automation of complex business workflows while maintaining security and governance. Workato enhances sales efficiency and customer service by delivering comprehensive customer intelligence, automating data processes, and optimizing account management strategies. The platform also supports targeted marketing campaigns and e-commerce operations by offering a holistic view of customer interactions. By breaking down application silos, Workato empowers businesses to automate processes related to project onboarding, IT operations, and software management, thereby driving real-time outcomes and improving overall operational efficiency.

Sigstr, Inc. is a cloud-based email signature marketing application headquartered in Indianapolis, Indiana. Founded in 2015, the company provides a platform that enables marketers to enhance their email communications by turning employee emails into an effective marketing channel. By integrating with popular customer relationship management (CRM) systems and marketing automation platforms, Sigstr allows organizations to deliver targeted advertisements to key contacts and accounts. This approach helps companies maximize the impact of each email sent by their employees, fostering stronger brand engagements. Notable clients include AT&T, Amazon, SendGrid, and Yext. Sigstr operates as a subsidiary of Terminus Software, LLC and has received funding from various venture capital firms.

Sigstr, Inc. is a cloud-based email signature marketing application headquartered in Indianapolis, Indiana. Founded in 2015, the company provides a platform that enables marketers to enhance their email communications by turning employee emails into an effective marketing channel. By integrating with popular customer relationship management (CRM) systems and marketing automation platforms, Sigstr allows organizations to deliver targeted advertisements to key contacts and accounts. This approach helps companies maximize the impact of each email sent by their employees, fostering stronger brand engagements. Notable clients include AT&T, Amazon, SendGrid, and Yext. Sigstr operates as a subsidiary of Terminus Software, LLC and has received funding from various venture capital firms.

ClearCare, Inc. is a technology company that provides a cloud-based platform designed for homecare service agencies, enabling them to manage their operations efficiently. Founded in 2010 and based in San Francisco, ClearCare offers a comprehensive suite of tools that includes scheduling, billing, payroll, customer relationship management, and caregiver training, among others. The platform addresses the needs of various stakeholders in the home care ecosystem, such as caregivers, agency staff, care recipients, and healthcare providers. By integrating these functionalities, ClearCare streamlines processes and enhances service delivery, particularly for seniors who are the primary users of home care services. As a subsidiary of WellSky Corporation since 2019, ClearCare continues to position itself at the forefront of the evolving home healthcare landscape.

Clubessential is a provider of comprehensive club management software designed to streamline operations for private clubs. The company's Unified Suite includes essential modules such as website management, mobile app development, accounting, point-of-sale systems, customer relationship management, and reservations software. Serving 1,400 private clubs, including a significant portion of the top-ranked clubs in the United States, Clubessential's solutions facilitate real-time data sharing between various operational components. This integration empowers clubs to enhance member engagement, attract new members, and improve overall operational efficiency. Through its innovative technology, Clubessential aims to foster stronger relationships between clubs and their members, ultimately supporting the growth and sustainability of club operations.

Medallia Agent Connect is a company specializing in customer feedback solutions tailored for customer service environments. It offers two primary products: Stella Connect and Stella Pulse. Stella Connect is designed to gather feedback directly from customers regarding their interactions with service agents, enabling organizations to enhance agent engagement and improve service performance. Stella Pulse, previously known as Stella Metrics, functions as a "mystery shopping" service that evaluates customer service performance across various companies and licenses the resulting data to online merchants and aggregators. Through these offerings, Medallia Agent Connect aims to help businesses improve their customer service quality and drive better customer experiences.

Sprinklr, Inc. is an enterprise software company specializing in customer experience management through its comprehensive social software platform. Founded in 2009 and headquartered in New York City, Sprinklr provides a suite of tools designed to help brands manage social conversations, engage with customers, and execute social campaigns across various digital channels. Its offerings include Social CRM, Social Analytics, and Social Listening, enabling businesses to gain insights into customer behavior and market trends. The platform facilitates collaboration across customer-facing functions such as Marketing and Customer Care, fostering a unified approach to managing customer experiences. Sprinklr serves a diverse range of industries, including technology, automotive, and retail, and supports over 1,200 global brands like Microsoft and McDonald's. With a strong international presence, the company operates in multiple regions, including North America, Europe, and Asia, and employs more than 1,300 professionals worldwide.

6sense is a developer of a predictive intelligence platform that enhances revenue growth for organizations. The company utilizes artificial intelligence, big data, and machine learning to provide comprehensive visibility across the customer journey, from brand awareness to revenue generation. Its platform captures anonymous buying signals and buyer intent data, allowing sales, marketing, and customer success teams to target the right accounts effectively. By recommending optimal channels and messages, 6sense removes guesswork and inefficiencies from the sales process, leading to improved pipeline quality, accelerated sales velocity, and higher conversion rates. Through its innovative approach, 6sense aims to empower revenue teams to grow revenue predictably and efficiently.

mParticle, Inc. is a New York-based company that develops a customer data platform designed for multi-channel consumer brands. Founded in 2012, mParticle enables businesses to effectively manage and analyze customer data in real time, providing tools for marketers, developers, and data scientists to integrate and orchestrate their marketing efforts. The platform collects user data from various sources, unifying it into a single view to deliver personalized, omnichannel customer experiences. This capability allows companies to gain actionable insights, optimize customer journeys, and enhance engagement through advanced analytics and audience segmentation. mParticle serves a diverse range of industries, including retail, financial services, media, dining, travel, gaming, and marketing, among others, helping brands accelerate their growth strategies while ensuring compliance with regulations such as GDPR. The company also has additional offices in San Francisco, Bellevue, London, and Delray Beach.

6sense is a developer of a predictive intelligence platform that enhances revenue growth for organizations. The company utilizes artificial intelligence, big data, and machine learning to provide comprehensive visibility across the customer journey, from brand awareness to revenue generation. Its platform captures anonymous buying signals and buyer intent data, allowing sales, marketing, and customer success teams to target the right accounts effectively. By recommending optimal channels and messages, 6sense removes guesswork and inefficiencies from the sales process, leading to improved pipeline quality, accelerated sales velocity, and higher conversion rates. Through its innovative approach, 6sense aims to empower revenue teams to grow revenue predictably and efficiently.

Sprinklr, Inc. is an enterprise software company specializing in customer experience management through its comprehensive social software platform. Founded in 2009 and headquartered in New York City, Sprinklr provides a suite of tools designed to help brands manage social conversations, engage with customers, and execute social campaigns across various digital channels. Its offerings include Social CRM, Social Analytics, and Social Listening, enabling businesses to gain insights into customer behavior and market trends. The platform facilitates collaboration across customer-facing functions such as Marketing and Customer Care, fostering a unified approach to managing customer experiences. Sprinklr serves a diverse range of industries, including technology, automotive, and retail, and supports over 1,200 global brands like Microsoft and McDonald's. With a strong international presence, the company operates in multiple regions, including North America, Europe, and Asia, and employs more than 1,300 professionals worldwide.

Sage Intacct, Inc. is a cloud accounting software company that specializes in delivering comprehensive financial management solutions for a variety of sectors including accounting, healthcare, hospitality, and nonprofits. Founded in 1999 and headquartered in San Jose, California, the company provides a robust suite of applications that encompass general ledger accounting, accounts payable, order management, cash management, financial reporting, and more. Sage Intacct also offers advanced functionalities such as project accounting, multi-entity consolidations, contract revenue management, and vendor payment services. The company focuses on customer success and innovation, serving clients from startups to public enterprises across North America. Sage Intacct is recognized for its exceptional customer satisfaction and has been appointed a preferred provider by the AICPA. With a commitment to cloud-based solutions, the company also offers extensive professional training and support services to enhance user experience.

Sprinklr, Inc. is an enterprise software company specializing in customer experience management through its comprehensive social software platform. Founded in 2009 and headquartered in New York City, Sprinklr provides a suite of tools designed to help brands manage social conversations, engage with customers, and execute social campaigns across various digital channels. Its offerings include Social CRM, Social Analytics, and Social Listening, enabling businesses to gain insights into customer behavior and market trends. The platform facilitates collaboration across customer-facing functions such as Marketing and Customer Care, fostering a unified approach to managing customer experiences. Sprinklr serves a diverse range of industries, including technology, automotive, and retail, and supports over 1,200 global brands like Microsoft and McDonald's. With a strong international presence, the company operates in multiple regions, including North America, Europe, and Asia, and employs more than 1,300 professionals worldwide.

RelateIQ, now known as SalesforceIQ, is a provider of a professional relationship management platform designed to enhance customer relationship management. The platform automatically captures communication data from various sources, including email, phone calls, calendars, and social networks, allowing users to manage and analyze their interactions with sales prospects effectively. By leveraging advanced data science capabilities, RelateIQ delivers valuable insights that help users close deals more efficiently. The platform is accessible across multiple devices, including mobile applications and browser extensions, facilitating collaboration among teams. Ultimately, RelateIQ aims to drive revenue growth while streamlining workflows, making the sales process more efficient and less burdensome for its users.

Sprinklr, Inc. is an enterprise software company specializing in customer experience management through its comprehensive social software platform. Founded in 2009 and headquartered in New York City, Sprinklr provides a suite of tools designed to help brands manage social conversations, engage with customers, and execute social campaigns across various digital channels. Its offerings include Social CRM, Social Analytics, and Social Listening, enabling businesses to gain insights into customer behavior and market trends. The platform facilitates collaboration across customer-facing functions such as Marketing and Customer Care, fostering a unified approach to managing customer experiences. Sprinklr serves a diverse range of industries, including technology, automotive, and retail, and supports over 1,200 global brands like Microsoft and McDonald's. With a strong international presence, the company operates in multiple regions, including North America, Europe, and Asia, and employs more than 1,300 professionals worldwide.

Streak is a customer relationship management application that operates entirely within Gmail, seamlessly integrating with other G Suite applications. It is designed to simplify various business processes, including sales, partnerships, support, hiring, and deal flow. By managing workflows directly from the inbox, Streak allows users to share contacts, emails, and files efficiently. The platform also offers a suite of email tools, such as email tracking, the ability to schedule emails for later, snoozing messages, and mail merge functionalities. This combination of features enables clients to enhance productivity, close more deals, and resolve support tickets effectively.

Sprinklr, Inc. is an enterprise software company specializing in customer experience management through its comprehensive social software platform. Founded in 2009 and headquartered in New York City, Sprinklr provides a suite of tools designed to help brands manage social conversations, engage with customers, and execute social campaigns across various digital channels. Its offerings include Social CRM, Social Analytics, and Social Listening, enabling businesses to gain insights into customer behavior and market trends. The platform facilitates collaboration across customer-facing functions such as Marketing and Customer Care, fostering a unified approach to managing customer experiences. Sprinklr serves a diverse range of industries, including technology, automotive, and retail, and supports over 1,200 global brands like Microsoft and McDonald's. With a strong international presence, the company operates in multiple regions, including North America, Europe, and Asia, and employs more than 1,300 professionals worldwide.

Neolane, Inc. is a provider of conversational marketing technology that specializes in marketing automation and cross-channel campaign management software for both business-to-business and business-to-consumer marketers. The company enables organizations to create and maintain one-to-one lifetime dialogues with their customers, enhancing revenue generation and marketing efficiency. Neolane has demonstrated significant growth, recording $58 million in revenue in 2012, which represented a 40% increase from the previous year. The company has received recognition for its innovative approach, being named #64 on Forbes' list of America's Most Promising Companies in 2013. Neolane's technology is utilized by over 400 leading global companies, including Alcatel Lucent, Barnes & Noble, Orange, Sears Canada, Sephora Europe, and Sony Music, helping them navigate customer engagement challenges effectively.

Medallia Agent Connect is a company specializing in customer feedback solutions tailored for customer service environments. It offers two primary products: Stella Connect and Stella Pulse. Stella Connect is designed to gather feedback directly from customers regarding their interactions with service agents, enabling organizations to enhance agent engagement and improve service performance. Stella Pulse, previously known as Stella Metrics, functions as a "mystery shopping" service that evaluates customer service performance across various companies and licenses the resulting data to online merchants and aggregators. Through these offerings, Medallia Agent Connect aims to help businesses improve their customer service quality and drive better customer experiences.

Medallia Agent Connect is a company specializing in customer feedback solutions tailored for customer service environments. It offers two primary products: Stella Connect and Stella Pulse. Stella Connect is designed to gather feedback directly from customers regarding their interactions with service agents, enabling organizations to enhance agent engagement and improve service performance. Stella Pulse, previously known as Stella Metrics, functions as a "mystery shopping" service that evaluates customer service performance across various companies and licenses the resulting data to online merchants and aggregators. Through these offerings, Medallia Agent Connect aims to help businesses improve their customer service quality and drive better customer experiences.

MCA Solutions specializes in service parts planning and optimization software. Their flagship product, the MCA Solution Suite, provides a comprehensive platform for users such as planners, buyers, and executives to effectively manage and monitor their service operations. The software is based on an Application Service Provider model and focuses on developing stock provisioning strategies that reduce inventory while enhancing customer service through improved parts availability within specified response times. It supports service segmentation strategies and offers tools for analyzing cost and service trade-offs. Additionally, the system is designed to integrate seamlessly with existing execution platforms, allowing businesses to remain agile in responding to changes in their service support environment. Furthermore, the software facilitates collaborative planning and forecasting across the service parts supply chain, enabling better coordination between customers and suppliers.

MCA Solutions specializes in service parts planning and optimization software. Their flagship product, the MCA Solution Suite, provides a comprehensive platform for users such as planners, buyers, and executives to effectively manage and monitor their service operations. The software is based on an Application Service Provider model and focuses on developing stock provisioning strategies that reduce inventory while enhancing customer service through improved parts availability within specified response times. It supports service segmentation strategies and offers tools for analyzing cost and service trade-offs. Additionally, the system is designed to integrate seamlessly with existing execution platforms, allowing businesses to remain agile in responding to changes in their service support environment. Furthermore, the software facilitates collaborative planning and forecasting across the service parts supply chain, enabling better coordination between customers and suppliers.