Gladly

Gladly Software, Inc. is a San Francisco-based company that specializes in cloud-based software designed for the contact center market, primarily serving B2C brands. Founded in 2014, Gladly provides a customer service platform that facilitates seamless communication between brands and their customers across various channels, including voice, email, messaging, chat, and social media. The platform focuses on fostering meaningful interactions, allowing agents to engage with customers in a way that prioritizes personal connection and builds long-term loyalty. By centering the customer experience, Gladly aims to enhance agent empowerment and create consistently positive experiences that resonate with users. The company is supported by notable investors, including Greylock Partners, GGV Capital, NEA, and JetBlue Ventures.