Boldstart Ventures

Boldstart Ventures, established in 2010, is a Miami-based venture capital firm that partners with bold founders from the inception of their enterprise software and infrastructure ideas. They typically invest between $200,000 to $500,000 in seed and Series A rounds, focusing on developer-first, cloud infrastructure, cybersecurity, and SaaS sectors. Known for being the first investor in companies like Snyk, BigID, and Kustomer, Boldstart works closely with technical founders before product development, helping accelerate their path to product-market fit. The firm, led by founding partner Ed Sim, has a 24-year track record of investing in early-stage technology companies.

Ernest Addison

Senior Associate

Anna Debenham

Operating Partner

Eliot Durbin

General Partner

Past deals in CRM

Clay

Series B in 2025
Clay is a company that offers innovative tools designed to assist growth teams in identifying and connecting with their ideal customers. By integrating first-party, intent, and third-party data from over 100 sources, Clay's platform facilitates comprehensive customer research. This streamlined approach allows teams to enhance their workflows and effectively target their outreach efforts, ultimately driving business growth.

Clay

Series B in 2024
Clay is a company that offers innovative tools designed to assist growth teams in identifying and connecting with their ideal customers. By integrating first-party, intent, and third-party data from over 100 sources, Clay's platform facilitates comprehensive customer research. This streamlined approach allows teams to enhance their workflows and effectively target their outreach efforts, ultimately driving business growth.

Kustomer

Venture Round in 2023
Kustomer, Inc. is a customer service software company that specializes in developing a customer relationship management (CRM) platform designed to enhance enterprise customer service experiences. Founded in 2015 and headquartered in New York, with an additional office in Durham, North Carolina, Kustomer's platform consolidates data from various sources, allowing businesses to manage inquiries and customer relationships effectively. It provides a comprehensive view of customer interactions, including buying history and previous help desk conversations, enabling agents to address customer queries and issues efficiently. Kustomer serves a range of notable brands, helping them deliver exceptional service and support through a unified timeline view, thereby streamlining communication and improving customer satisfaction.

Front

Series D in 2022
Front is a communication hub that centralizes customer interactions across various digital channels to enhance relationship management. The platform focuses on streamlining conversations by integrating collaboration tools and contextual data from multiple systems, allowing teams to provide timely, accurate, and personalized communications. Over 7,500 businesses, including notable names like Shopify, Airbnb, and Hulu, utilize Front to improve their customer engagement. The company's multi-channel inbox platform specializes in consolidating communication, facilitating internal discussions, and incorporating social features, thus enabling users to chat effectively and save time. By placing customer conversations at the forefront, Front empowers organizations to build stronger relationships through each interaction.

Dooly

Series B in 2021
Dooly Research Ltd. is a Canadian company based in Vancouver that specializes in artificial intelligence-driven software designed to enhance the efficiency of sales teams. Founded in 2015, Dooly's platform automates the customer relationship management process by collecting and sharing essential customer information from meetings and conversations. This software facilitates the organization and updating of workflow systems in real-time, allowing users to manage notes, tasks, and learnings more effectively. By bridging the gap between note-taking and information sharing, Dooly enables sales teams to minimize administrative burdens and concentrate on core business activities, ultimately optimizing their performance and productivity.

Dooly

Series A in 2021
Dooly Research Ltd. is a Canadian company based in Vancouver that specializes in artificial intelligence-driven software designed to enhance the efficiency of sales teams. Founded in 2015, Dooly's platform automates the customer relationship management process by collecting and sharing essential customer information from meetings and conversations. This software facilitates the organization and updating of workflow systems in real-time, allowing users to manage notes, tasks, and learnings more effectively. By bridging the gap between note-taking and information sharing, Dooly enables sales teams to minimize administrative burdens and concentrate on core business activities, ultimately optimizing their performance and productivity.

Dooly

Seed Round in 2021
Dooly Research Ltd. is a Canadian company based in Vancouver that specializes in artificial intelligence-driven software designed to enhance the efficiency of sales teams. Founded in 2015, Dooly's platform automates the customer relationship management process by collecting and sharing essential customer information from meetings and conversations. This software facilitates the organization and updating of workflow systems in real-time, allowing users to manage notes, tasks, and learnings more effectively. By bridging the gap between note-taking and information sharing, Dooly enables sales teams to minimize administrative burdens and concentrate on core business activities, ultimately optimizing their performance and productivity.

Kustomer

Series C in 2019
Kustomer, Inc. is a customer service software company that specializes in developing a customer relationship management (CRM) platform designed to enhance enterprise customer service experiences. Founded in 2015 and headquartered in New York, with an additional office in Durham, North Carolina, Kustomer's platform consolidates data from various sources, allowing businesses to manage inquiries and customer relationships effectively. It provides a comprehensive view of customer interactions, including buying history and previous help desk conversations, enabling agents to address customer queries and issues efficiently. Kustomer serves a range of notable brands, helping them deliver exceptional service and support through a unified timeline view, thereby streamlining communication and improving customer satisfaction.

Kustomer

Series B in 2018
Kustomer, Inc. is a customer service software company that specializes in developing a customer relationship management (CRM) platform designed to enhance enterprise customer service experiences. Founded in 2015 and headquartered in New York, with an additional office in Durham, North Carolina, Kustomer's platform consolidates data from various sources, allowing businesses to manage inquiries and customer relationships effectively. It provides a comprehensive view of customer interactions, including buying history and previous help desk conversations, enabling agents to address customer queries and issues efficiently. Kustomer serves a range of notable brands, helping them deliver exceptional service and support through a unified timeline view, thereby streamlining communication and improving customer satisfaction.

Front

Series B in 2018
Front is a communication hub that centralizes customer interactions across various digital channels to enhance relationship management. The platform focuses on streamlining conversations by integrating collaboration tools and contextual data from multiple systems, allowing teams to provide timely, accurate, and personalized communications. Over 7,500 businesses, including notable names like Shopify, Airbnb, and Hulu, utilize Front to improve their customer engagement. The company's multi-channel inbox platform specializes in consolidating communication, facilitating internal discussions, and incorporating social features, thus enabling users to chat effectively and save time. By placing customer conversations at the forefront, Front empowers organizations to build stronger relationships through each interaction.

Clay

Seed Round in 2017
Clay is a company that offers innovative tools designed to assist growth teams in identifying and connecting with their ideal customers. By integrating first-party, intent, and third-party data from over 100 sources, Clay's platform facilitates comprehensive customer research. This streamlined approach allows teams to enhance their workflows and effectively target their outreach efforts, ultimately driving business growth.

Kustomer

Series A in 2016
Kustomer, Inc. is a customer service software company that specializes in developing a customer relationship management (CRM) platform designed to enhance enterprise customer service experiences. Founded in 2015 and headquartered in New York, with an additional office in Durham, North Carolina, Kustomer's platform consolidates data from various sources, allowing businesses to manage inquiries and customer relationships effectively. It provides a comprehensive view of customer interactions, including buying history and previous help desk conversations, enabling agents to address customer queries and issues efficiently. Kustomer serves a range of notable brands, helping them deliver exceptional service and support through a unified timeline view, thereby streamlining communication and improving customer satisfaction.

Kustomer

Seed Round in 2015
Kustomer, Inc. is a customer service software company that specializes in developing a customer relationship management (CRM) platform designed to enhance enterprise customer service experiences. Founded in 2015 and headquartered in New York, with an additional office in Durham, North Carolina, Kustomer's platform consolidates data from various sources, allowing businesses to manage inquiries and customer relationships effectively. It provides a comprehensive view of customer interactions, including buying history and previous help desk conversations, enabling agents to address customer queries and issues efficiently. Kustomer serves a range of notable brands, helping them deliver exceptional service and support through a unified timeline view, thereby streamlining communication and improving customer satisfaction.

Preact

Venture Round in 2015
Preact is a cloud-based customer success service designed for subscription software companies, aiming to enhance customer lifetime value by minimizing churn and boosting user revenues. The platform offers tailored health metrics for users and accounts by analyzing detailed session-level usage of web and mobile applications. Utilizing big data analytics, behavioral science, and machine learning, Preact predicts customer behavior, identifying those likely to churn, renew, or upgrade. This predictive capability, combined with real-time insights into product usage, significantly improves customer support and product quality. Furthermore, Preact integrates with various leading applications, including Gmail, Salesforce, and Zendesk, facilitating seamless customer engagement and management.

Truly

Seed Round in 2014
Truly helps you build AI-Enabled bots that eliminate complex repetitive tasks for reps/managers, reduce manual errors and improve CRM data quality.

Preact

Seed Round in 2013
Preact is a cloud-based customer success service designed for subscription software companies, aiming to enhance customer lifetime value by minimizing churn and boosting user revenues. The platform offers tailored health metrics for users and accounts by analyzing detailed session-level usage of web and mobile applications. Utilizing big data analytics, behavioral science, and machine learning, Preact predicts customer behavior, identifying those likely to churn, renew, or upgrade. This predictive capability, combined with real-time insights into product usage, significantly improves customer support and product quality. Furthermore, Preact integrates with various leading applications, including Gmail, Salesforce, and Zendesk, facilitating seamless customer engagement and management.
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