Customer Alliance

Customer Alliance specializes in enhancing the online reputations of hotels and increasing their revenue through customer-centric data solutions. Founded in 2009, the company has amassed over 5,000 clients across 35 countries. It offers an assessment system that includes automated messages and questionnaires designed to facilitate meaningful communication throughout the customer journey. By collecting and analyzing feedback, Customer Alliance provides valuable insights that help hotels optimize their internal processes and understand guest experiences. The company employs a diverse multinational team of over 90 professionals with expertise in the tourism and hotel industry, enabling them to support clients in navigating competitive landscapes and improving operational strategies.