DCM

DCM Ventures, established in 1996, is a global venture capital firm headquartered in Menlo Park, California, with additional offices in Beijing and Tokyo. The firm specializes in early-stage investments, focusing on technology sectors such as software, digital media, fintech, and emerging technologies like AI and VR. DCM manages ten funds totaling $4.0 billion, having invested in over 400 technology companies across the United States and Asia. The firm is known for its hands-on approach, providing operational guidance and a global network of resources to its portfolio companies. DCM's partners, with over a century of combined investing and operational experience, aim to help entrepreneurs build successful, transformative technology companies.

Ibrahim AlSuwaidi

Principal

Scott Alberts

Venture Partner

Nan Bai

Principal

Binghao Cheng

Venture Partner

Kenichiro Hara

Partner

Fiona Huang

Partner

Alex Jiang

Venture Partner

Sandra Kearney

Administrative Partner

Jason Krikorian

General Partner

Bobby Kwon

Associate

Hurst Lin

Co-Founder and General Partner

Shun Nakaji

Associate

Michelle Nie

Investment Manager

Niu Xiaopeng

Associate

Shawn Nu

Associate

Rudolph Rehm

Co-Founder and Finance Partner

Miki Sarumaru

Associate and Venture Capitalist

Ken Wakamatsu

Venture Partner

Qi Wang

Analyst

Jeffery Wang

Investment Manager

Jiarui Wang

Associate and Investor

Sara Meng Wei

Principal

Michelle Wu

Senior Associate

Ramon Zeng

General Partner

Zhenyu Zeng

General Partner

Cathy Zhang

Investment Vice President

George Zhou

Investment Vice President

Past deals in Technical Support

UJET

Series D in 2024
UJET, Inc. specializes in developing customer support software and platform solutions that enhance customer communications. Founded in 2015 and headquartered in San Francisco, with additional offices in New York and Seoul, the company offers a cloud contact center platform that integrates seamlessly with major customer relationship management systems like Salesforce, Zendesk, and Kustomer. UJET's platform is designed for the smartphone era, modernizing digital and in-app customer experiences while eliminating the need for customers to switch between different communication channels. By utilizing multiple voices, online messaging, and mobile features, UJET assists customer service agents in managing incoming calls and resolving issues efficiently. The incorporation of artificial intelligence across its services further automates processes and improves interaction quality. Additionally, UJET provides a wait time messaging tool that offers live updates to customers while they are on hold, enhancing overall service satisfaction.

UJET

Series C in 2020
UJET, Inc. specializes in developing customer support software and platform solutions that enhance customer communications. Founded in 2015 and headquartered in San Francisco, with additional offices in New York and Seoul, the company offers a cloud contact center platform that integrates seamlessly with major customer relationship management systems like Salesforce, Zendesk, and Kustomer. UJET's platform is designed for the smartphone era, modernizing digital and in-app customer experiences while eliminating the need for customers to switch between different communication channels. By utilizing multiple voices, online messaging, and mobile features, UJET assists customer service agents in managing incoming calls and resolving issues efficiently. The incorporation of artificial intelligence across its services further automates processes and improves interaction quality. Additionally, UJET provides a wait time messaging tool that offers live updates to customers while they are on hold, enhancing overall service satisfaction.

Ventiva

Series C in 2020
Ventiva, Inc. is a manufacturer based in Santa Clara, California, specializing in thermal management solutions, consumer electronics, and semiconductors. Founded in 2003, the company has developed innovative products such as the Ventiva ICE™ S2 Solution, Ventiva ICE™ S1 Solution, and the Ventiva ICE™ P1 Development Power Supply. Central to its offerings is the Ionic Cooling Engine, an advanced cooling technology that addresses thermal management challenges in various consumer electronic devices, including laptops, ultra-thin TVs, and IoT applications. Ventiva ICE utilizes a unique active, hybrid cooling system that operates without moving parts or noise, making it suitable for next-generation electronics. This technology represents a significant advancement in thermal management, enabling clients to effectively control device temperatures while enhancing design flexibility. Ventiva ICE is currently being sampled to original equipment manufacturers (OEMs) and original design manufacturers (ODMs) worldwide.

UJET

Series B in 2018
UJET, Inc. specializes in developing customer support software and platform solutions that enhance customer communications. Founded in 2015 and headquartered in San Francisco, with additional offices in New York and Seoul, the company offers a cloud contact center platform that integrates seamlessly with major customer relationship management systems like Salesforce, Zendesk, and Kustomer. UJET's platform is designed for the smartphone era, modernizing digital and in-app customer experiences while eliminating the need for customers to switch between different communication channels. By utilizing multiple voices, online messaging, and mobile features, UJET assists customer service agents in managing incoming calls and resolving issues efficiently. The incorporation of artificial intelligence across its services further automates processes and improves interaction quality. Additionally, UJET provides a wait time messaging tool that offers live updates to customers while they are on hold, enhancing overall service satisfaction.

UJET

Series A in 2017
UJET, Inc. specializes in developing customer support software and platform solutions that enhance customer communications. Founded in 2015 and headquartered in San Francisco, with additional offices in New York and Seoul, the company offers a cloud contact center platform that integrates seamlessly with major customer relationship management systems like Salesforce, Zendesk, and Kustomer. UJET's platform is designed for the smartphone era, modernizing digital and in-app customer experiences while eliminating the need for customers to switch between different communication channels. By utilizing multiple voices, online messaging, and mobile features, UJET assists customer service agents in managing incoming calls and resolving issues efficiently. The incorporation of artificial intelligence across its services further automates processes and improves interaction quality. Additionally, UJET provides a wait time messaging tool that offers live updates to customers while they are on hold, enhancing overall service satisfaction.

UJET

Seed Round in 2015
UJET, Inc. specializes in developing customer support software and platform solutions that enhance customer communications. Founded in 2015 and headquartered in San Francisco, with additional offices in New York and Seoul, the company offers a cloud contact center platform that integrates seamlessly with major customer relationship management systems like Salesforce, Zendesk, and Kustomer. UJET's platform is designed for the smartphone era, modernizing digital and in-app customer experiences while eliminating the need for customers to switch between different communication channels. By utilizing multiple voices, online messaging, and mobile features, UJET assists customer service agents in managing incoming calls and resolving issues efficiently. The incorporation of artificial intelligence across its services further automates processes and improves interaction quality. Additionally, UJET provides a wait time messaging tool that offers live updates to customers while they are on hold, enhancing overall service satisfaction.

CENX

Venture Round in 2015
Cenx, Inc. is a provider of service orchestration solutions for mobile, wireline, cable, and cloud data center service providers, operating in Canada and internationally. Founded in 2009 and based in Ottawa, Cenx specializes in software that automates the lifecycle management of data services across various network infrastructures, including network functions virtualization and software-defined networking. Its flagship product, the Cortx Service Orchestrator, streamlines processes such as ordering, provisioning, monitoring, and assuring data connectivity services. Cenx's offerings encompass mobile backhaul, enterprise connectivity, and cloud exchange, among others. The company also provides professional services, including data audits, cloud-based automated access ordering, installation, integration, and training, along with technical support for product-related inquiries and software maintenance. Additionally, Cenx plays a crucial role in the development of Carrier Ethernet standards, having received recognition for its innovation in the industry. The company serves tier 1 service providers and has operations in Canada, the United Kingdom, and Hong Kong.

CENX

Venture Round in 2012
Cenx, Inc. is a provider of service orchestration solutions for mobile, wireline, cable, and cloud data center service providers, operating in Canada and internationally. Founded in 2009 and based in Ottawa, Cenx specializes in software that automates the lifecycle management of data services across various network infrastructures, including network functions virtualization and software-defined networking. Its flagship product, the Cortx Service Orchestrator, streamlines processes such as ordering, provisioning, monitoring, and assuring data connectivity services. Cenx's offerings encompass mobile backhaul, enterprise connectivity, and cloud exchange, among others. The company also provides professional services, including data audits, cloud-based automated access ordering, installation, integration, and training, along with technical support for product-related inquiries and software maintenance. Additionally, Cenx plays a crucial role in the development of Carrier Ethernet standards, having received recognition for its innovation in the industry. The company serves tier 1 service providers and has operations in Canada, the United Kingdom, and Hong Kong.

CENX

Venture Round in 2012
Cenx, Inc. is a provider of service orchestration solutions for mobile, wireline, cable, and cloud data center service providers, operating in Canada and internationally. Founded in 2009 and based in Ottawa, Cenx specializes in software that automates the lifecycle management of data services across various network infrastructures, including network functions virtualization and software-defined networking. Its flagship product, the Cortx Service Orchestrator, streamlines processes such as ordering, provisioning, monitoring, and assuring data connectivity services. Cenx's offerings encompass mobile backhaul, enterprise connectivity, and cloud exchange, among others. The company also provides professional services, including data audits, cloud-based automated access ordering, installation, integration, and training, along with technical support for product-related inquiries and software maintenance. Additionally, Cenx plays a crucial role in the development of Carrier Ethernet standards, having received recognition for its innovation in the industry. The company serves tier 1 service providers and has operations in Canada, the United Kingdom, and Hong Kong.

INAP

Venture Round in 1997
INAP is the high-performance Internet infrastructure provider that powers the applications shaping the way we live, work and play. Their hybrid infrastructure delivers performance without compromise – blending virtual and bare-metal cloud, hosting and colocation services across a global network of data centers, optimized from the application to the end user and backed by rock-solid customer support and a 100% uptime guarantee. Since 1996, the most innovative companies have relied on Internap to make their applications faster and more scalable.
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