MassChallenge

Supportomate specializes in developing an autonomous call center agent designed to automate customer interactions over phone and text channels. By leveraging proprietary conversation learning technology, the company enables insurance carriers to streamline their sales and customer service processes, ultimately reducing operational costs. This technology utilizes existing recorded conversations to train a fully automated voice representative capable of engaging in multi-directional, open conversations, rather than being limited to pre-scripted dialogues. Supportomate's innovative approach allows enterprises to enhance efficiency and improve customer experiences within their call centers.

Developer of customer management platform intended to capture customer contact information. The company's platform offers features like product identification, improved customer database, product registration, and other related features, enabling companies to access their platform by removing product documentation and building real customer relationships, and improving brand loyalty.

SherpaDesk is a cloud hosted customer support solution that assists IT businesses in tracking client requests and invoicing time for professional services. SherpaDesk is the support application for organizations needing the ability to track multiple rate types across a broad customer base and then invoice for their time. Mobile device access and the ability to brand a customer portal make it the perfect small business solution to improve any IT support and billing processes.

Tuten is a platform dedicated to enhancing maintenance and home improvement services. It focuses on helping large corporations digitalize, optimize, and standardize the activities and processes of their field workforce, which typically operates outside of traditional office settings. By providing visibility and transparency of information, Tuten aims to improve customer experience and service quality. The company operates in North and South America, with offices in Miami, Bogotá, Mexico City, and Santiago, and serves clients globally. Tuten currently manages over 90 employees and supports more than 10,000 users on its platforms, handling upwards of 400,000 work orders annually.

Solid Access Technologies, based in Newburyport, Massachusetts, specializes in the manufacturing of ultra-fast Solid State Disk (SSD) products designed to enhance the performance of business-critical applications. Founded in 2002, the company adheres to industry standards and utilizes widely available components to ensure reliability and efficiency. Their USSD I/O accelerators are noted for delivering superior input/output operations per second (IOPS) and bandwidth performance, which helps clients reduce operating costs and minimizes the risk of SSD failure. Solid Access has established a reputation for offering some of the fastest storage technologies globally, successfully competing against other popular storage types. With headquarters in the Boston area and research and development operations in Prague, Czech Republic, Solid Access actively pursues global opportunities through direct sales and partnerships across North America, Europe, and Asia.

Freedom TeleWorkers & Technologies is the first global marketplace for TeleWorkers, with the engine & manpower to execute customer service campaigns like traditional inbound, outbound, sales, customer service & technical support. To date FT&T is going strong with a Hosted Call Center platform fueling a crowdsourced TeleWorker army۝ of 4,000 certified individuals across the US and abroad. Companies can now generate tremendous support time & money savings, increase flexibility & help the planet!

Symmetric Computing specializes in providing affordable supercomputing solutions through the development of large shared-memory, high-performance computers. Their systems are particularly suited for applications in bioinformatics, engineering, financial analysis, and earth sciences. By leveraging state-of-the-art server hardware and a patent-pending Distributed Symmetric Multi-Processing extension to the Linux kernel, Symmetric Computing offers powerful supercomputers that can deliver significant computational power, such as a 1.5-TB shared memory, 192-core system capable of 1.8 TFLOPS. Unlike competitors that rely on expensive proprietary hardware or less efficient hypervisor implementations, their technology operates at the operating system level, ensuring superior performance. To facilitate exploration of their capabilities, Symmetric Computing offers a Free Trial Program, allowing potential users to remotely test their supercomputers and evaluate performance using their own applications and datasets. Participants provide feedback on their experiences, which the company uses to enhance its offerings while maintaining confidentiality unless otherwise stated.