Verint Systems

Conversocial (UK) Ltd specializes in social media management software designed to facilitate customer interactions across social and mobile channels. The platform integrates human agents and bots to deliver seamless customer experiences, enhancing loyalty and driving revenue. Conversocial also offers CROWDS, a community-focused social resolution tool on Twitter. Their client services encompass strategy development, execution, monitoring, and ongoing optimization. The company serves various sectors, including telecommunications, travel, hospitality, retail, utilities, and finance. Established in 2008 and based in London, Conversocial has expanded its presence with offices in New York City and San Francisco, catering to brands such as Google, Sephora, British Airways, and Facebook. Originally known as Iplatform Ltd, the company rebranded to Conversocial in 2011.

m-pathy offers usability analysis for all business-critical processes of your website, based on high-end tracking technology and years of extensive expertise in analysis. In order to do that they record every mouse movement, click, scrolling and keyboard entry of your real websites’ visitors and capture the touch and multi-touch gestures for all mobile devices. Afterwards, every single visit can be reproduced as a recorded video. All interactions can be superimposed and visualized as a heatmap. For online forms we analyze the interaction with each form field in detail.

Transversal Corporation Limited specializes in providing enterprise knowledge solutions tailored for customer-facing websites and contact centers. The company offers its cloud-based platform, Prescience, which enables businesses to collect, manage, and predict customer interactions to enhance service delivery. Key features of Prescience include a Memory Engine that interprets natural language queries, facilitating quick and accurate responses to customer inquiries. Additionally, it provides various knowledge engagement services, such as social media interaction, search engine optimization, and email response management, alongside technology services like knowledge APIs for streamlined customer relationship management. Transversal's solutions are designed to improve online customer satisfaction, automate contact center responses, and enhance employee productivity. Founded in 1998 and based in Cambridge, United Kingdom, Transversal operates as a subsidiary of Verint Systems Inc. and maintains a strategic partnership with Vivocha.

Monet Software, Inc. specializes in human resource management solutions tailored for contact centers. Founded in 2002 and based in Los Angeles, the company offers Monet Live, a cloud-based platform designed for workforce scheduling, management, legal compliance, call recording, and performance analysis. Its software addresses key challenges faced by contact centers, such as meeting service levels, ensuring high-quality service, and managing payroll costs. Monet Software provides integrated applications that facilitate scheduling, omnichannel forecasting, real-time adherence, and performance analytics, enabling businesses to optimize their workforce and enhance customer experiences. The company collaborates with partners like Promero and Colina to deliver effective solutions that significantly impact customer service levels and overall profitability.

NowForce is a leader in on-demand emergency response mobile applications, transforming standard mobile phones into life-saving networks. NowForce’s user friendly and cost-effective solutions ensure optimum quality and rapid response for every type of agency regardless of size or scope, including EMS, fire, military, police, security, and volunteer organizations. With its state-of-the-art SaaS (software-as-a-service) model plugging into responders’ existing GPS-enabled mobile phones, responders––whether in-vehicle, on-foot or off-duty––are always connected to their network.

Founded in 2001, ForeSee is the pioneering leader in Voice of Customer (VOC) solutions. Armed with the ForeSee CX Suite, more than 2,000 companies worldwide -- in retail, government, financial services, healthcare, consumer packaged goods, and other industries -- have transformed their VOC programs into a strategic and rigorous business discipline that delivers economic impact. Only ForeSee offers a multi-patented algorithmic approach to customer experience measurement, access to an unmatched 150 million benchmarked experiences, and actionable insights from a team of 200 expert analysts that give certainty to CX improvements. A subsidiary of Answers Corporation, ForeSee is headquartered in Ann Arbor, MI and has offices in Mountain View, New York, St. Louis, Cleveland, Vancouver, and London. For more information, visit www.foresee.com.

Next IT is the intelligent interface company. They deliver award-winning conversational A.I. for customer engagement and workforce support on any endpoint. The company's natural language platform is a layer of technology that sits between people and machines to break down communication barriers and deliver both business value and exceptional user experience. Next IT’s extensible platform, Alme®, powers natural language business products that are continually enhanced through A.I.-powered tools that empower human trainers to assess performance and end-user satisfaction. Next IT has been working with Fortune 1000 clients for over a decade, including: Alaska Airlines, Amtrak, Abbott, Charter Communications, Merrill Lynch, Teva Pharmaceuticals, the U.S. Army and US Citizenship & Immigration Services. The company was founded in 2002 and is based in Spokane, Washington.

Verba Technologies specializes in collaboration recording solutions that address compliance challenges faced by various industries, including financial institutions, healthcare organizations, and government agencies. The company's platform captures and archives communications across multiple channels, including voice, video, instant messaging, and screen recordings, allowing businesses to manage critical conversations effectively. Verba's offerings include data retention, speech analytics, and quality management tools, all designed to support real-time monitoring and performance evaluation. By providing an open and flexible software-only approach, Verba Technologies enables organizations to enhance compliance, improve quality, and mitigate risk while safeguarding sensitive information.

eg solutions is an enterprise workforce optimisation software company, specialising in the back office. eg pioneered this new market space and developed the most complete, purpose built workforce optimisation software for back offices – the only solution that manages work, people and end-to-end processes wherever they are undertaken, anywhere in the world.

OpinionLab Inc. is a provider of enterprise Software-as-a-Service solutions focused on Voice of Customer (VoC) feedback. Founded in 1999 and headquartered in Chicago, Illinois, with an additional office in Wilmington, North Carolina, the company serves various sectors including financial services, retail, insurance, healthcare, travel, and hospitality, both in the United States and internationally. OpinionLab's platform enables organizations to gather and analyze customer feedback through patented real-time listening technology, allowing consumers to share their insights in their own words at any time and from any location. This approach helps clients, including many Fortune 50 companies, to acquire, engage, and retain customers by transforming feedback into actionable insights that drive improvements in products, services, and overall brand experience. OpinionLab operates as a subsidiary of Verint Systems Inc.

Contact Solutions, LLC specializes in providing cloud-based voice and mobile customer engagement solutions in North America. The company offers a range of services designed to enhance customer interactions, such as the NexxPhase Customer Engagement Platform, which includes contact center capabilities, and the SingleView agent desktop that aggregates customer information for representatives. Additionally, Contact Solutions delivers tools for process workflow management, automated call rerouting, and outbound customer notifications through its Outbound Campaign Manager. The company also features advanced solutions like Interactive Voice Response (IVR) to streamline call processes, as well as fraud prevention and adaptive personalization services that tailor interactions based on caller behavior. Serving a diverse clientele across industries such as banking, healthcare, and retail, Contact Solutions aims to provide personalized and efficient customer service experiences. Established in 2002 and headquartered in Reston, Virginia, the company operates as a subsidiary of Verint Systems Inc.

NowForce is a leader in on-demand emergency response mobile applications, transforming standard mobile phones into life-saving networks. NowForce’s user friendly and cost-effective solutions ensure optimum quality and rapid response for every type of agency regardless of size or scope, including EMS, fire, military, police, security, and volunteer organizations. With its state-of-the-art SaaS (software-as-a-service) model plugging into responders’ existing GPS-enabled mobile phones, responders––whether in-vehicle, on-foot or off-duty––are always connected to their network.

Telligent Systems specializes in providing an enterprise-grade social community suite designed to enhance collaboration among customers, prospects, partners, and employees. Founded in 2004 and based in Dallas, Texas, the company offers Community Server, a platform that facilitates online interactions through features such as blogging, discussions, videos, syndication, wikis, and rich user profiles. This suite empowers organizations to create vibrant social communities, enabling users to generate content, share knowledge, and improve communication in real time. Telligent serves over 3,000 companies globally, including notable clients like Dell, Intel, and Microsoft. In 2015, Telligent was acquired by Verint Systems, further expanding its capabilities in social collaboration.

UTX Technologies Limited (“UTX”), a provider of certain mobile device tracking solutions for security applications.

Centrical employee engagement and performance management solutions help companies motivate employees to exceed their own KPIs. It does this by blending advanced gamification with personalized microlearning and real-time employee performance management. Centrical's platform produces improvements like +12% employee productivity, +20% average deal values, +30% faster onboarding, and +12% customer satisfaction KPIs for multinational enterprises in consumer-packaged goods, business process outsourcing, financial services, insurance, pharmaceuticals, technology, telecommunications, and travel & hospitality, among others. Centrical's technology platform can be easily integrated with all leading enterprise systems. The company has offices in New York, and Ra'anana, Israel. For more information please visit www.centrical.com.

KANA Software, Inc. is a wholly owned subsidiary of Verint (NASDAQ: VRNT) and provides on-premises and cloud-based Customer Engagement Optimization (CEO) solutions to many of the Fortune 500, mid-market businesses and government agencies. KANA offers three product lines: KANA Enterprise enables large businesses to unify agent and customer experiences across channels and integrates legacy business systems with a unique design-orchestrate-listen platform. LAGAN Enterprise is specifically designed around the challenging data management and integration requirements of the Public Sector, such as non-emergency (311) call center and social housing. KANA Express is the company's cloud-based offering providing integrated multi-channel customer service to mid-size businesses and government agencies. All three solutions unify the agent and customer experiences across multiple channels with capabilities including a unified agent desktop, integrated knowledge management, email management, live chat, web self-service, whitemail management, social media management, and extensive reporting and analytics.

Victrio is a provider of voice biometrics software focused on identity authentication and fraud detection in call centers. Founded in 2008 by Tony Rajakumar, with contributions from Lisa Guerra, the company addresses the increasing vulnerabilities associated with phone-based fraud, which accounts for a significant portion of fraud losses in large enterprises. Victrio's platform is designed to screen calls effectively, enabling businesses to identify fraud perpetrators through their unique voice characteristics while verifying legitimate customers seamlessly. By enhancing security measures in call centers, Victrio helps U.S. banks and card issuers manage risk and protect against fraudulent activities.

GMT provides hosted and on-premise workforce management solutions for financial services organizations, contact centers and back office operations. GMT's products combine precision forecasting and intelligent scheduling with analytics and performance management tools to help companies improve customer service and sales while decreasing labor expenses.

Vovici is a software-as-a-service (SaaS) company that specializes in enterprise feedback management and online survey solutions. It provides a suite of tools designed to help organizations, including major corporations and government agencies, capture and analyze customer and employee feedback effectively. Vovici's offerings include online survey software for creating and managing surveys, community software for building online platforms to gather qualitative and quantitative feedback, and panel management solutions for organizing and overseeing online panels. By leveraging these tools, organizations can integrate insights into their strategic planning, enhance customer engagement, and foster loyalty. Vovici is utilized by a diverse range of clients, including numerous Fortune 500 companies, to turn feedback into actionable strategies that meet market demands and drive innovation.

Rontal Applications Ltd. specializes in developing and delivering physical security information management solutions tailored for government, civilian, and business sectors. The company's flagship product, SimGuard, is an incident management system designed to help organizations protect individuals, assets, and systems. Rontal offers a range of SimGuard systems, including SimGuard 3000 for planning and training, SimGuard 4000 for single-site incident management, and SimGuard 6000 for managing incidents across multiple sites. The company's solutions cater to various sectors, including electric power plants, nuclear facilities, oil and gas, water utilities, airports, seaports, municipalities, critical infrastructure, and financial institutions. Founded in 2003 and headquartered in Modi'in, Israel, Rontal Applications also has regional offices in the United States and the United Kingdom, providing professional and training services to enhance safety and operational continuity.

Iontas is a privately-held company that specializes in developing business process optimization software solutions. The firm focuses on enabling organizations to capture information and analyze workflows, with the goal of enhancing staff performance in various operational settings, including contact centers, branches, and back-office environments. One of its key offerings, Activity Focus, provides detailed insights into the interactions among technology and employees, allowing corporate leaders to make informed decisions regarding resource allocation and process improvement. Iontas' desktop analytics solutions are designed to integrate seamlessly with other workforce optimization tools, further supporting organizations in their efforts to optimize operations and drive efficiency.

Mercom Systems is a award-winning interaction recording and performance evaluation solutions, scalable to meet the needs of very large to small organizations.

RP Security is a developer of mobile video security technology for the transportation industry. Its products include DSP-based mobile devices, video processing technology and fleet video management software.