Haptik
Haptik is a prominent player in the Conversational AI sector, having facilitated over 3 billion conversations across more than 100 million devices. The company specializes in intelligent virtual assistant solutions that help Fortune 500 brands enhance customer experiences, reduce operational costs, and drive sales growth. Haptik's platform features tools for live agent handovers and analytics dashboards, enabling businesses to gain insights into customer interactions and needs. Its client roster includes well-known names such as Samsung, Coca-Cola, and Tata Group. In April 2019, Haptik became part of the Reliance group following a significant acquisition. The company has received various industry accolades, underscoring its leadership in the field of Conversational AI.
Buzzo.ai is a company based in Navi Mumbai, India, that specializes in developing a customizable conversational commerce platform tailored for the retail and e-commerce sectors. Founded in 2016, Buzzo.ai focuses on providing product recommendations to enhance the customer shopping experience. The software is designed not only for retail and e-commerce but also serves the travel, media, and entertainment industries. As of September 2019, Buzzo.ai operates as a subsidiary of Haptik Infotech Pvt Ltd.
CONVRG Technologies, Inc. is a Los Angeles-based company that specializes in an AI-driven messaging platform designed to enhance consumer interactions through voice search. Founded in 2017, the company offers Speakeasy™, a software solution that voice-enables e-commerce websites and mobile applications, streamlining the shopping experience for consumers. By allowing users to shop using voice commands instead of navigating through multiple clicks, CONVRG transforms websites and apps into automated sales associates. The platform is designed to operate with explicit user permission, ensuring privacy while remaining accessible on brand-specific platforms rather than third-party services. CONVRG has partnered with prominent brands such as Estee Lauder, Sephora, and Proactiv, providing tailored conversational experiences that utilize machine learning to adopt brand-specific language and address complex business challenges. As of July 2019, CONVRG operates as a subsidiary of Haptik Infotech Pvt Ltd.
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