Freshworks
Freshworks Inc. develops innovative software solutions designed to enhance customer engagement for businesses of all sizes. Founded in 2010 and headquartered in San Mateo, California, the company provides a suite of software-as-a-service products that cater to various business functions. Its offerings include Freshdesk for customer support, Freshsales CRM for sales management, Freshservice for IT service management, and Freshteam for recruitment and employee management. Additionally, Freshworks provides tools like Freshchat for customer interaction, Freshmarketer for marketing automation, and Freshcaller for cloud-based telephony. The company's solutions enable organizations to acquire, engage, and retain customers while offering a comprehensive view of customer interactions. Freshworks has a global presence with offices in multiple countries, including India, the UK, Australia, Germany, France, Singapore, and the Netherlands. Its commitment to delivering user-friendly software ensures a quick return on investment for its clients.
AnswerIQ Inc. is an artificial intelligence service provider focused on enhancing customer support operations. The company offers a range of tools designed to improve efficiency and accuracy in handling customer support tickets while reducing costs. Key offerings include Self Assist, an intelligent deflection tool that analyzes incoming tickets, and a Customer Support AI Chatbot that automates responses and guides users to relevant knowledge base articles. AnswerIQ also provides Automated Customer Support Triage for instant issue classification, an Automated Ticket Response solution for managing ticket replies, and Agent Assist for streamlining ticketing processes. Additionally, it features Analytics Assessment Tools to identify and address inefficiencies in support templates and knowledge bases. Operating since 2017 and based in Seattle, AnswerIQ serves numerous brands and organizations, integrating seamlessly with existing customer experience management systems like Zendesk and Salesforce. The company is a subsidiary of Freshworks Inc.
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