Alorica
Alorica is a leading provider of business process and customer experience outsourcing services, specializing in various sectors including automotive, financial services, healthcare, and retail. The company focuses on enhancing customer interactions through contact center services, which encompass inbound and outbound customer care, technical support, and content moderation. By leveraging advanced technology and data analytics, Alorica aims to improve customer relationship management outcomes across diverse industries. With its headquarters in Irvine, California, the company employs over 100,000 individuals across approximately 140 locations in 16 countries, enabling it to handle more than 600 million consumer interactions annually. Alorica serves a wide array of clients, including major players in healthcare, finance, telecommunications, and retail, positioning itself as a key partner in optimizing customer experiences.
Sanas is a technology company that specializes in real-time accent translation services. Its innovative software enables users to communicate effectively by allowing them to speak in any accent of their choice without noticeable lag. By addressing language barriers and accent mismatches, Sanas enhances understanding and facilitates smoother interactions. The technology is designed to be locally installed on users' devices, giving them full control over when and how to utilize the accent-matching features. This approach not only empowers users to communicate more freely but also promotes inclusivity in conversations across diverse linguistic backgrounds.
Expert Global Solutions (EGS) is a global customer service organization, delivering leading outsourced solutions, for customer and financial care. Serving the world’s leading companies, EGS helps decision-makers delight their customers and deepen brand engagement. With revenues of $1.1B, EGS has over 40,000 employees in more than 70 locations across 11 countries. EGS customer care support services, delivered through voice, text, chat and email, span the customer management experience. From answering product-related questions and technical support, to up-selling and cross-selling, to social care. For financial care, EGS supports critical financial management functions, such as accounts receivable management, revenue cycle management, and order to cash.
West Corp. - Agent Services Businesses
Acquisition in 2015
West - Agent Services Businesses includes customer sales and lifecycle management, account services and receivables management businesses.
Ryla is Now Aloric Ryla has developed solutions from the simplest to the most complex customer contact interactions. There expertise in Customer Contact Management, Business Process Outsourcing (BPO), Crisis Response Management and On Demand Contact Center Technology has improved there clients' production, quality and revenue objectives.
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