Concentrix Catalyst

Concentrix Corporation is a global provider of technology-driven customer experience solutions, established in 2004 and headquartered in Fremont, California. The company specializes in enhancing communication between clients and their customers, offering services such as customer lifecycle management, digital transformation, and analytics for process optimization. Concentrix supports a variety of industries, including technology, telecommunications, healthcare, banking, and retail, by delivering tailored strategies that improve operational efficiency and customer engagement. Its comprehensive service offerings also encompass digital engineering and cloud solutions, helping clients navigate the complexities of modern business environments and enhance high-value interactions throughout the customer journey.

Vivek Kumar

Founder

3 past transactions

Tigerspike

Acquisition in 2017
Tigerspike Pty. Ltd. is a specialized enterprise mobility company based in Sydney, Australia, with additional offices worldwide. Founded in 2003, Tigerspike develops a suite of tools known as the Intelligence Suite, designed to enhance business productivity, efficiency, and engagement. Key components of this suite include the Intelligence Dashboard for real-time data visualization, Intelligence Survey for data collection and analysis, the Intelligence XD process for user experience design, and Intelligence CuPID, an IoT device for personal information display. The company serves Fortune 500 clients and is recognized for its innovative digital products that address complex business challenges. With over 60 awards for its work, Tigerspike combines expertise in user interface and experience design with advanced back-end technical integration, establishing long-term partnerships with notable clients across various industries. As of 2017, Tigerspike operates as a subsidiary of Concentrix Corporation.

Genelco Software Solutions

Acquisition in 2014
Genelco Software Solutions was a division of Liberty Insurance Services Corporation (LIS), acquired by IBM. It provides software solutions and services for insurance carriers, third party administrators, and self-administered organizations in the United States and internationally. The company offers IBM Genelco Insurance Administration Solution, a SaaS-based administration software solution for individual and group life and health insurance products, which helps the insurance industry process business while meeting regulatory compliance and internal marketing needs. The company also operates LifeView, a front-end Internet portal to and from life and annuity administration systems for individual insurance products; and GroupWeb, a Web portal that provides Internet access to online benefit enrollment, eligibility verification, and claim status inquiry for health insurance plans. In addition, it provides hosting, updates, technical connectivity, capacity planning, hardware maintenance, backup, and disaster recovery services. The company was founded in 1973 and is based in Hazelwood, Missouri. As of January 30, 2014, Genelco Software Solutions operates as a subsidiary of Concentrix Corporation.

Encover

Acquisition in 2010
Encover is a provides applications that help manufacturers collaborate with their channel partners to sell more service contracts into their installed base. Encover's founders designed and built Cisco's award-winning Service Contract Center, which enabled customers to renew service contracts over the Web and provided Cisco with 65% of incremental service revenue over the first two years of operation. High-tech manufacturers that include Juniper Networks have used Encover's applications to increase renewal revenues, reduce the cost of sales and increase visibility into their installed base.
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