Firstsource Solutions Limited is a global business process management company that specializes in providing customized customer lifecycle management services across various sectors, including banking, financial services, healthcare, telecommunications, and insurance. The company offers a comprehensive range of services, such as account acquisition, servicing, collections, and retentions, as well as cash management, payroll, and tax management. Additionally, Firstsource provides contact center support, back-office processing, claims management, and telehealth services. With a focus on enhancing revenue cycles and improving patient experiences, it also offers MedAssist, a revenue cycle product suite for healthcare providers. Founded in 2001 and headquartered in Mumbai, India, Firstsource operates in key markets including the United States, the United Kingdom, and the Philippines, serving over 100 leading brands globally. The company is a subsidiary of CESC Ventures Limited.
PatientMatters offers a comprehensive patient receivables solution aimed at enhancing the financial outcomes for healthcare providers while improving the patient experience. The company focuses on addressing key areas of cash leakage, including pre-registration, emergency room collections, and bad-debt management. Through its platform, PatientMatters integrates patient registration, bill estimation, and financial services, employing intelligent workflows to streamline processes. This approach not only helps hospitals increase cash collections and reduce bad debt but also fosters better relationships between patients and healthcare providers. By utilizing a unique data set, PatientMatters educates and engages both hospital staff and patients, aligning incentives to create a more efficient and effective financial ecosystem in healthcare.
ISGN - BPO division
Acquisition in 2016
ISGN - BPO division is a mortgage technology and services firm.
MedAssist’s mission is to leverage their next generation cloud-based technology, operational excellence and performance capabilities while treating patients with dignity, compassion and respect to improve providers’ net patient revenue.
BPM
Acquisition in 2007
BPM Inc., a Delaware-based healthcare claims outsourcing company in the United States.Founded in 1993, BPM Inc.’s operating subsidiary MedPlan Partners commenced operations as a Third Party Administrator, administering self-funded employee benefit plans.
CustomerAsset is a global CRM services company providing customer interaction and database marketing services to businesses in the UK, US and India. Headquartered in Bangalore, India, CustomerAsset is funded by eVentures India, a joint venture between SOFTBANK, epartners (News Corporation subsidiary) and P K Mittal (Ispat Group), and antfactory. CustomerAsset's services run the entire gamut of the CRM spectrum including inbound and outbound customer interaction management, data mining, and campaign planning and fulfillment.
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