Riverside Company

Corporate Visions is a leading marketing and sales messaging, tools and training company that helps global B2B companies create more sales opportunities, win more deals and increase sales profitability by improving the conversations salespeople have with customers. Companies engage Corporate Visions in three areas: developing differentiated messages that concentrate on customer needs; deploying tools that support critical steps in the buying cycle; and delivering sales skills training that enables salespeople to capture more value.

Plumbing Heating Paramedics providing HVAC system repairs, HVAC system replacements, plumbing system repairs and recurring maintenance check-ins to residential customers in the Indiana market.

Cryptomathic is a developer of cryptography-based security systems that focus on protecting valuable digital assets. The company provides a range of cybersecurity tools, including key management, e-signature, authentication, mobile app security, and payment gateway solutions. Its offerings cater to various sectors, such as banking, government, cloud services, and technology development. By delivering these services, Cryptomathic enables clients to enhance data security and safeguard sensitive information against potential threats.

Radiant Plumbing & Air Conditioning is a home-service company offering premier home service to the greater Austin area.

Best Life Brands, LLC, founded in 2018 and based in Bloomfield Hills, Michigan, operates a family of companies dedicated to providing comprehensive senior care services. Its subsidiaries include ComForCare and At Your Side, which offer in-home caregiving and private-duty nursing services, as well as CarePatrol, the largest franchised senior placement organization in the United States. Additionally, Blue Moon Estate Sales, a leading estate sales franchise, is part of the brand's offerings. Best Life Brands aims to enhance the wellbeing of clients at all stages of life and plans to expand further through acquisitions that align with its mission to meet diverse needs and promote a fulfilling lifestyle for all individuals.

Altius Group Pty Limited, based in Sydney, Australia, specializes in providing comprehensive occupational healthcare solutions. The company serves employers, insurers, healthcare professionals, and individuals by offering a range of services including injury management consultation, independent medical examinations, fitness assessments, and pre-employment medical evaluations. Altius also delivers employee assistance programs, chronic pain management, physical conditioning, and rehabilitation services. Its focus is on enhancing workplace health and well-being, supporting clients in optimizing physical, mental, and social health while managing risks and claims. Established in 2007, Altius Group operates as a subsidiary of Austbrokers Holdings Limited.

Essences Bonnie & Don Flavours ULC creates and manufactures natural flavours, extracts, essential oils, and emulsion systems. The company's formulated flavours are utilized in dairy, beverage, sweet goods, confectionery, savory, oral, and pharmaceutical and nutraceutical applications. The company also engages in flavour research, creation, application, production, quality control, administration, and distribution. The company was founded in 1998 and is based in Mississauga, Canada.

Clinical Education Alliance is a leading provider of continuing medical education for healthcare professionals, including nurse practitioners and physician assistants, based in the United States. The company specializes in innovative educational offerings that include live, home study, and online programs, focusing on primary care and oncology. With over two decades of experience, Clinical Education Alliance aims to enhance patient outcomes by delivering personalized education and decision support resources to the entire healthcare team. Its integration of moderated social media further enriches the learning experience, making it a comprehensive resource for medical education globally.

Fox Electronics is a manufacturer based in Lee County, Florida, specializing in the design and supply of frequency control products for the electronics market. The company produces a range of products, including crystal oscillators, timing devices, and crystal filters, catering to various applications within the industry. With a focus on precision and reliability, Fox Electronics plays a crucial role in providing essential components that support the functionality of electronic devices.

K1 Series is a virtual manufacturer of footwear traction aids serving diverse industrial end-markets

Independent Living Specialists is an Australian company that provides its clients with a range of medical and homecare equipment. The company specializes in occupational therapy, aged care, oxygen therapy, mobility, and nursing. It offers a wide range of mobility scooters, lift chairs, portable oxygen concentrators, and other mobility accessories for use while dressing, bathing, grooming, or sleeping. The company was founded in 2004 by Peter Reid. Independent Living Specialists is headquartered in New South Wales, Australia.

Red Nucleus is a leading provider of e-learning and performance enhancement solutions tailored for the Life Sciences industry. Operating from offices in the US, UK, and India, the company focuses on developing innovative digital content that engages and educates client-facing teams throughout their continuing education journeys. With a strong emphasis on scientific accuracy, Red Nucleus offers a variety of services, including electronic learning modules, mobile applications, virtual preceptorships, and video production. These offerings are designed to improve clinical knowledge and support personnel in navigating the complexities of the pharmaceutical business model. By leveraging research-based, data-driven methodologies, Red Nucleus enables its clients to achieve meaningful strategies and solutions in a challenging market landscape.

National Flavors, Inc. is a developer and supplier of flavoring materials tailored for the food and beverage industry. Established in 1941 and headquartered in Kalamazoo, Michigan, the company specializes in producing a diverse range of products, including flavors and emulsions for baking, ice cream, confectionery, and other food applications. Its extensive product lineup features butter and cream flavors, concentrated purees, oil-based flavors, and various syrups, as well as natural and artificial extracts. National Flavors also offers specialty items such as gelato flavors, icing bases, and smoothie flavors, catering to a wide array of culinary needs. The company's commitment to innovation positions it as a key player in the flavor processing sector.

LMG Holdings, Inc. specializes in the manufacture of ignition interlock devices designed to support restricted driving programs across the United States. The company produces fuel-cell based ignition interlocks that specifically measure alcohol levels, as well as devices equipped with target-tracking camera systems. These interlocks are installed in various types of vehicles, including motorcycles, to ensure that drivers' blood alcohol concentration (BAC) levels are monitored before starting the vehicle and during operation. This technology provides immediate feedback regarding a driver's ability to operate a vehicle safely after consuming alcohol. Founded in 1991 and headquartered in Blue Ash, Ohio, LMG Holdings was previously known as LifeSafer Holdings, Inc.

Bike24 is an e-commerce platform based in Europe that specializes in a wide range of cycling products and accessories. The company offers bicycles, including traditional and electric models, along with spare parts, clothing, and accessories. In addition to cycling gear, Bike24 provides products for other sports and outdoor activities, including running shoes, swimming gear, triathlon supplies, fitness products, and sports nutrition. The primary market for Bike24 is Germany, although it also serves customers in Austria, Switzerland, and other regions. The company features various well-known brands such as Asics, Cube, Endura, Fox, and Garmin, catering to the diverse needs of active consumers.

Toolport GmbH, founded in 1984 and based in Norderstedt, Germany, specializes in the manufacture and distribution of a wide range of tents across Europe. The company offers products such as party tents, garden pavilions, folding pavilions, tent garages, storage tents, and various shelters. Additionally, Toolport provides spare parts and accessories for its tents, ensuring support for up to ten years from the date of purchase. Operating primarily through an e-commerce platform, Toolport caters to both individual and commercial customers, establishing itself as a reliable source for professional tent solutions and related products.

Performance Systems Integration (PSI) is a leading provider of Fire & Life Safety services in the Pacific Northwest. They have been in operation since 2002 and are based in Portland, Oregon with a branch office in Bothell, Washington. They provide the Pacific Northwest with “single-point-of-management” compliance services and solutions for all of your fire protection and life safety needs. We operate in partnership with Fire King, which specializes in fire extinguisher sales and service, cylinder requalification and maintenance, and general fire protection services in Western Washington.

La Galvanina S.p.A. is a family-owned Italian company established in 1901, based in Rimini, Italy. The company specializes in the production and sale of premium private label and branded mineral water, along with traditional and organic soft drinks. Its product range includes Tea Freddo, cola, and fruit beverages, which are offered in various packaging formats, including glass bottles, PET bottles, and cans. La Galvanina markets its products to retailers, department stores, and wholesalers both in Italy and internationally, maintaining a strong presence in the beverage industry.

ACTINEO GmbH is an independent service provider based in Cologne, Germany, specializing in digital solutions for bodily injury claims management. Founded in 2009, the company offers a comprehensive range of services to insurance providers, including the procurement, structuring, and standardization of medical data related to personal injury. ACTINEO automates regulatory processes and develops predictive models and AI solutions to enhance the efficiency of claims management. Additionally, it provides medically-based auditing and creates medical reports to support transparent and fair settlement processes. By focusing on data-driven insights, ACTINEO helps clients achieve better risk management and improved control over their claims handling.

Alpha-H is an Australian manufacturer based in Oxenford, specializing in corrective and preventive skincare products. The company develops innovative cosmeceutical formulations that aim to provide effective skincare solutions bridging the gap between traditional beauty products and more invasive treatments. Their product range includes cleansers, exfoliants, and mists, designed to deliver noticeable results with minimal effort and no downtime for the user.

HemaTerra Technologies, LLC specializes in providing software solutions tailored for blood collection centers, plasma donation centers, and hospitals. Its product lineup includes HemaControl for hospital order entry and inventory management, HemaComply–Lab Manager for product quality management, HemaComply–Equipment Manager for asset maintenance, and HemaConnect for donor recruitment and engagement. The company also offers various add-on services to enhance its software capabilities. Additionally, HemaTerra provides project management, implementation services, and both on-site and remote training to optimize user experience and operational efficiency. Founded in 2011, HemaTerra is headquartered in Jacksonville, Florida, with an additional office located in Baltimore, Maryland.

Praetorian Digital operates as a business-to-business digital media company focused on serving first responders, public safety professionals, and local government officials in the United States. Founded in 1999 and based in San Francisco, with additional offices in Texas and Florida, the company provides a variety of sponsored content, including virtual trade shows, webinars, and podcasts. Praetorian Digital manages a network of over 30 websites, such as PoliceOne.com and FireRescue1.com, which collectively attract around 10 million unique visitors monthly. The company offers essential resources, including banner advertising, custom industry surveys, and online training, enabling safety and security professionals to access mission-critical information. With a strong emphasis on tailored online technologies, Praetorian Digital aims to enhance the effectiveness and safety of first responders, ultimately helping them protect their communities more efficiently. In 2019, Praetorian Digital was acquired by Lexipol, LLC.

SureWerx is a supplier of professional tool, equipment and safety products for workers. SureWerx markets its products in Canada under the JET®, Strongarm®, ITC®, STARTECH®, Pioneer®, Ranpro®, PeakWorks®, and Sellstrom® brands, and in the United States under the American Forge & Foundry®, Pioneer, Ranpro, PeakWorks, and Sellstrom brands. SureWerx offers an unparalleled access to its brands through its partner distributor network servicing the industrial, construction, safety, and automotive aftermarket in North America.

Hiway Group operates throughout Australasia and the South Pacific, delivering a wide range of ground improvement solutions for Government, commercial organisations, land developers and main contractors. A long-standing commitment to technology, innovation, quality and outstanding service has seen Hiway Group introduce a number of pioneering ground improvement solutions to the local market. These innovations, along with the expertise of our technical and management teams, has earned us a reputation as industry leaders.

Abracon LLC. is a global manufacturer of frequency control, signal conditioning, clock distribution and magnetic components. Abracon offers a wide selection of Quartz Crystals, Crystal and MEMS Oscillators, Real Time Clocks, Antennas, Bluetooth Modules, Ceramic Resonators, SAW Filters and Resonators, Inductors, Transformers and Circuit Protection Components. The company is ISO9001-2008 certified with design & Application Engineering resources in California & Illinois; and Sales offices in Texas, California, China, Taiwan, Singapore, Scotland, and Germany. Abracon's products are offered through its Global Distribution Network. Abracon LLC. was established on August 5th, 1992 with the vision of becoming a top tier global manufacturer, with un-parallel Application Engineering & Sales support. In pursuit of this vision, Abracon obtained ISO9001-2008 quality certification, made select equity investments in both North American & off-shore manufacturing facilities and technology partners, established channel partnerships with up-coming technology companies and instituted a state-of-the art engineering laboratory at its California location.

Clarus Glassboards LLC specializes in the design, fabrication, manufacturing, and installation of high-quality glass dry erase boards and architectural systems. The company provides a diverse range of products, including glass boards for offices, conference rooms, and educational institutions, as well as mobile glass boards and glass health boards for use in hospitals. Additionally, Clarus offers architectural glass wall systems, furniture glass, and various accessories such as magnetic marker holders and trays. Serving both large and small clients, the company operates across multiple sectors, including corporate, healthcare, education, government, and hospitality, both in the United States and internationally. Founded in 2009 and based in Fort Worth, Texas, Clarus Glassboards is committed to delivering innovative solutions for collaborative and functional spaces.

Netwatch Group specializes in video monitoring services aimed at enhancing security for businesses and residential properties. Founded in 2002 by David Walsh and Niall Kelly, the company was established in response to a violent incident involving a mutual friend, which highlighted the inadequacies of traditional security systems. The founders recognized the need for a more effective solution to protect both businesses and first responders, leading to the development of their services that promote a safer environment. Netwatch Group's mission is to create a sense of safety and security for its clients, ensuring they can operate without fear of crime or violence affecting their operations.

CarePatrol Franchise Systems, Inc. is a franchised assisted living placement company based in Gilbert, Arizona. Founded in 1993, it assists families in finding suitable living arrangements for elderly individuals, including assisted living, independent living, and memory care communities. The company provides free services through local senior care advisors who help families navigate options that align with their loved ones' medical, social, geographical, financial, and personal care needs. CarePatrol emphasizes informed decision-making to ensure the safest care choices for seniors. Additionally, it offers training and executive support for senior placement professionals. As of 2018, CarePatrol operates as a subsidiary of ComForCare Health Care Holdings LLC, continuing its mission of guiding families to appropriate care solutions across the United States.

InTouch Accounting is a provider of accounting and related services specifically catering to professional freelance consultants. The company enhances the offerings of Brookson by delivering sector-specific accountancy advice, including IR35 reviews and annual tax return services. InTouch also offers bespoke business and tax advice, leveraging a combination of user-friendly online technology and expert accounting consultants. This approach allows freelance professionals to access efficient accounting services for a fixed monthly fee, ensuring transparency with no hidden costs. With a client base of over 2,000 contractors, InTouch Accounting is committed to meeting the unique financial needs of freelancers in various industries.

HMi Cardinal manufactures and distributes glass and metal products like glass shower enclosures, storefronts, curtain walls, and entrance doors. It began operation in 1948, with its headquarters in Louisville in Kentucky.

Parker Products, LLC, established in 1926 and headquartered in Fort Worth, Texas, specializes in the development and manufacturing of custom specialty ingredients for the food and beverage industry. The company produces a diverse range of baked ingredient products, including toppings, inclusions, flavor bases, icings, and innovative items that enhance the taste, texture, and visual appeal of desserts, confectioneries, ice creams, and nutritional bars. Parker Products is recognized for its commitment to using clean-label, natural, and organic ingredients, which allows for the rapid delivery of unique offerings to well-known food and beverage companies. With a strong research and development team, Parker Products has cultivated a loyal customer base by providing creative solutions that help clients enhance their brand appeal through distinctive flavors and textures.

LILLEbaby LLC is a company that specializes in designing and manufacturing baby and toddler carriers, along with related accessories. Founded in 2001 and based in Boulder, Colorado, LILLEbaby distributes its products primarily through online channels. The company focuses on creating innovative and functional baby carriers that cater to the needs of parents and their children.

Information Technologies is a comprehensive provider of software solutions tailored specifically for the Public Safety sector. The company develops and offers a range of software solutions designed to meet the unique needs of law enforcement agencies. Its offerings include advanced capabilities for NIBRS reporting, along with a suite of modules that facilitate computer-aided dispatch, records management, jail management, and court administration. By focusing exclusively on the public safety community, Information Technologies aims to deliver best-in-class software that enhances operational efficiency and supports the critical functions of law enforcement.

NuStef Foods Limited, founded in 1985 and headquartered in Mississauga, Canada, specializes in the manufacturing and sale of Italian-inspired pizzelle waffle cookies and artisan crackers, marketed under the Reko brand. The company serves a diverse customer base across North America and offers its products through various channels, including online sales and retail outlets in Canada, the United States, Taiwan, New Zealand, and Mexico. In addition to its primary product line, NuStef Foods also sells sport vests for men online. In January 2017, the company was acquired by the Riverside Company, further positioning it for growth and expansion in the food industry.

Xcentric Mold & Engineering Inc. specializes in the production of custom plastic molded parts and offers a range of services including injection molding, CNC machining, and rapid prototyping. Founded in 1996 in Clinton Township, Michigan, the company serves various industries such as defense, medical, aerospace, automotive, and consumer products. Xcentric has developed a proprietary technology platform that enhances its capabilities in delivering quick-turn solutions. With a professional team experienced in plastic injection molding, Xcentric has established itself as a prominent supplier of custom parts in North America, focusing on affordability and efficiency to meet the diverse needs of its clients.

Castlewood Treatment Centers operates a network of residential facilities in Missouri dedicated to treating eating disorders. Established in 1999 and headquartered in St. Louis, the centers offer a comprehensive range of services, including residential treatment, intensive outpatient programs, and specialized therapies. Their treatment approaches encompass cognitive behavioral therapy, expressive therapies, and attachment-based psychotherapy, among others, addressing various conditions such as anorexia nervosa, bulimia nervosa, and binge eating disorder. Additionally, they provide support for co-occurring disorders and include family involvement through dedicated programs. Castlewood Treatment Centers aims to deliver personalized care for both men and women, focusing on holistic recovery and mental health.

Alsana, Inc. is a provider of evidence-based treatment for eating disorders, offering services in residential, partial hospitalization, and intensive outpatient settings. The company specializes in treating various conditions, including anorexia, bulimia, binge eating disorder, and avoidant restrictive food intake disorders, as well as co-occurring conditions. Founded in 1988, Alsana is headquartered in Thousand Oaks, California, with additional locations in Monterey, Westlake Village, Santa Barbara, Birmingham, and St. Louis. The organization focuses on a holistic approach to recovery, aiming to support patients in achieving total health and wellness through innovative treatment methods and a compassionate care environment.

Lakeview Health Systems, LLC is a drug and alcohol rehabilitation center based in Jacksonville, Florida, founded in 2001. The facility provides gender-responsive addiction treatment, addressing the unique challenges faced by men and women. Lakeview Health offers a range of services, including inpatient rehabilitation, medically monitored detoxification, outpatient programs, partial hospitalization, and alumni support. The treatment programs focus on chronic pain recovery, dual diagnosis, and comprehensive psychiatric care, catering to individuals struggling with various substance use disorders, including alcohol, cocaine, heroin, and prescription drugs. With a multidisciplinary team skilled in both addiction and mental health care, Lakeview Health aims to support individuals through the complexities of recovery, promoting a holistic approach that addresses clinical, medical, and spiritual needs. The center is also equipped with amenities designed to enhance the detoxification and rehabilitation experience.

Omnigo Software, LLC specializes in public safety, incident reporting, and security management solutions tailored for law enforcement, education, healthcare, and various enterprises. Founded in 2017 and headquartered in Saint Louis, Missouri, the company develops user-friendly applications that deliver actionable insights to help clients make informed decisions while ensuring compliance with federal and state regulations. Its product lineup includes SHELDON, an industrial-grade thermal scanner and visitor intelligence platform, CleanTraq, a sanitization compliance software, and a suite of law enforcement tools. Additionally, Omnigo provides visitor management systems, campus safety solutions, and security services for the gaming and hospitality sectors. The company’s offerings are utilized in approximately 20 countries, reflecting its global reach and commitment to enhancing public safety.

GEV Group is a distributor of commercial kitchen equipment parts.

European Panel Co. specializes in the manufacturing of sandwich panels for sectional overhead doors utilized in residential, commercial, and industrial settings. The company offers a range of products, including traditional panels for industrial doors and finger-safe panels designed for residential garage doors, which are distributed throughout Europe. By focusing on the design and production of various types of sectional door assemblies, European Panel Co. aims to assist clients in reducing production waste while providing aesthetically pleasing doors that function effectively, regardless of their height.

Momentum Group is specialized in designing creative, innovative textile solutions for commercial interiors. It is committed to creating design solutions tailored toward the evolving needs of the contract textile market. Momentum Group's brands include Momentum Textiles, LoomSource, and Textus. It was founded in 1993 and is headquartered in Irvine, California.

SIGG Switzerland AG is a manufacturer of aluminum bottles based in Frauenfeld, Switzerland, with a rich history dating back to 1908. The company specializes in producing reusable aluminum bottles designed for both hot and cold fluids, catering to a diverse clientele that includes adults and children. In addition to its core product line, SIGG offers various accessories and spare parts such as sports tops, screw tops, bottle adapters, and cleaning products. The company markets its products through a network of distributors in Switzerland and internationally, also providing options for corporate gifts. In 2015, SIGG became a subsidiary of Zhejiang Haers Vacuum Containers Co., Ltd., further expanding its reach in the drinking equipment solutions sector.

Tricenna is a dermatology-focused physician practice management company. It supports dermatology, cosmetic and aesthetic practices by offering resources needed to drive the success of their businesses. It offers dermatology, cosmetic, and aesthetic practices a range of business services including IT support, legal and compliance, marketing, HR management, and more. It also offers patients a centralized resource for accessing the services of every practice in its network. Tricenna was founded in 2017 and is based in West Orange, New Jersey.

Kasasa (formerly BancVue) powers products and services such as Kasasa rewards checking, personal finance management, online account opening, and savings accounts, and online marketing for community banks and credit unions.

Euromed S.A., founded in 1971 by the German pharmaceutical company MADAUS, is a prominent producer of standardized herbal extracts and natural active substances for the pharmaceutical, nutraceutical, food, and cosmetic industries. Headquartered in Mollet del Vallès, Spain, the company operates manufacturing plants in Mollet del Vallès and Molina de Segura, where it processes over 5,000 tons of biomass annually. Euromed adheres to strict quality standards, following Good Agricultural and Collection Practices (GACP) and Good Manufacturing Practices (GMP). Their facilities utilize eco-friendly extraction technologies, including sophisticated water-based methods. The company offers a diverse product portfolio that includes extracts from various botanicals, such as ginseng, echinacea, and milk thistle. In addition to production, Euromed provides analytical services and stability testing, ensuring the safety and efficacy of its products. With a commitment to quality and innovation, Euromed serves a global customer base and operates as a subsidiary of Dermapharm Holding SE.

Baker Hill Corporation provides banking process solutions tailored for financial institutions in the United States. The company specializes in cloud-based loan origination software that streamlines origination and portfolio management for various lending types, including business and consumer lending. Its flagship product, Baker Hill Advisor, integrates sales management, client profitability, and portfolio management to enhance client relationships. Key modules of this platform include Client Advisor for client attraction and retention, Exception Advisor for compliance and exception management, and Portfolio Risk Advisor to help banks identify and mitigate risks. By offering comprehensive tools for collateral management, document management, and loan onboarding, Baker Hill enables financial institutions to drive growth, reduce risk, and improve overall productivity and profitability.

Arrowhead Electrical Products distributes a wide range of rotating electrical parts and components both domestically and internationally. The company's extensive product portfolio includes starters, alternators, generators, clutches, and various motors, serving diverse markets such as outdoor power, agriculture, construction, automotive, and marine. With approximately 75,000 stock-keeping units (SKUs), Arrowhead caters to over 6,000 customers across multiple sectors, including powersports and heavy-duty vehicles. Founded in 1985 and headquartered in Blaine, Minnesota, the company operates six distribution centers in the United States and additional facilities in Canada and the United Kingdom, along with sourcing offices in India and China. Arrowhead employs around 200 full-time staff, reflecting its commitment to providing comprehensive electrical solutions.

YumEarth Inc. is a company based in Stamford, Connecticut, founded in 2005, that specializes in the production of organic candies. The company offers a diverse range of products, including lollipops, gummy bears, licorice, fruit snacks, sours, hard candies, and vitamin C candies. YumEarth distributes its products through various channels, including health food stores, supermarkets, gourmet shops, online retailers, and its own online store. The company has a presence in both Europe and Asia, catering to consumers seeking organic and health-conscious candy options.

Fadata is a privately-owned company founded in 1990, specializing in the development and implementation of software solutions for the insurance industry. Headquartered in Munich, with a software development center in Sofia, Fadata serves clients in over 30 countries across Europe, the Middle East, Africa, and Latin America. The company's flagship product, INSIS, is a modular software solution that addresses all aspects of the insurance business, helping insurers adapt to rapid industry changes and enhance their digital processes. Fadata has gained recognition as an advanced solution provider by analysts, and it maintains a broad international network of distribution and implementation partners. In 2017, the company expanded its front-office capabilities through the acquisition of Impeo. Its shareholders include The Riverside Company and Charles Taylor plc, both prominent entities in the insurance and private equity sectors.

Health & Safety Institute, Inc. is a comprehensive platform focused on environmental, health, safety, and quality compliance and training. Founded in 1977 and based in Eugene, Oregon, the company provides a wide range of services, including workplace safety training, emergency medical service training, and firefighter safety training. Its offerings encompass chemical and Safety Data Sheet management software, incident tracking, audit management, and hazard identification tools. Additionally, Health & Safety Institute delivers CPR/AED training, certification, and continuing education programs, ensuring that individuals and organizations meet essential training and compliance requirements. Formerly known as American Safety & Health Institute, Inc., the company rebranded in February 2008 to reflect its broader mission in promoting safety and compliance across various sectors.

Work Health Group provides occupational and workplace rehabilitation case management, and employment services.

GK is a global leader in the gymnastics and cheerleading apparel industries and is recognized around the world for superior variety, quality, fit and service. Distributed in over 35 countries, Elite Sportswear products have been worn by international Olympians and World Champions for over 30 years. Known for their signature collections of gymnastics workout leotards, GK has partnered with over ten Olympic athletes and currently offers workout leotards designed by 2012 All-Around Olympic Gold Medalist Gabrielle Douglas, 2012 Floor Exercise Olympic Gold Medalist Alexandra Raisman, and 2008 All-Around Olympic Gold Medalist Nastia Liukin, and most recently, three time World Champion Simone Biles. Elite Sportswear is proud to have been chosen by Under Armour® to manufacture the US National Team competitive and training apparel for USA Gymnastics through 2020 and to produce and market a commercial line of apparel for gymnasts everywhere. Based in Reading, Pennsylvania, Elite Sportswear, L.P., the company behind the GK Gymnastics brand, continues its commitment to American-made quality and continuous innovation in designs for Gymnastics and Cheerleading apparel.

IFS Group discretionary industrial and field services for power generation and process industries.

Pro-Vigil, Inc. specializes in remote video surveillance and monitoring systems, offering a range of services designed for various sectors, including utility service centers, construction sites, auto dealerships, and oil and gas companies. Founded in 2006 and headquartered in San Antonio, Texas, the company provides portable and mobile surveillance solutions through its Virtual Guard Stations, which are equipped with LED floodlights, police-style strobes, public address systems, masts, and various cameras. Pro-Vigil combines advanced technology with human monitoring to enhance security and operational performance for its clients, delivering valuable insights through its human analytics services. The company's focus on customer commitment positions it as a leading provider in the video-based solutions market.

Greenphire, Inc. specializes in providing clinical trial payment solutions to sponsors, contract research organizations (CROs), and research sites. Founded in 2007 and headquartered in King of Prussia, Pennsylvania, with an additional office in London, the company offers products such as ClinCard, which automates participant reimbursements and stipends for various research institutions, and eClinicalGPS, a software solution that streamlines global site payments. These offerings facilitate efficient financial management throughout the clinical trial process, enhancing the performance and success of trials in the pharmaceutical, biotechnology, and medical device sectors. By automating payment workflows and optimizing logistical processes, Greenphire supports clients in gaining valuable business insights and improving trial outcomes.

Brookson Group, founded in 1995 in Warrington by Rick and Carolyn Nevinson, is a financial services company specializing in support for independent contractors, freelancers, and the recruitment sector. Identifying a gap in the market, the founders aimed to create a unique accountancy firm that combines personal attention with innovative solutions. Brookson provides a range of services, including umbrella employment solutions, designed to help freelancers and hirers efficiently manage their accounts and compliance needs. The company focuses on delivering a world-class customer experience through a combination of skilled professionals and advanced technology, ensuring that clients receive comprehensive support tailored to their specific requirements.

Drex-Chem (M) Sdn Bhd is a specialty chemicals trading company based in Shah Alam, Malaysia, incorporated in 1987. The company operates in Malaysia and several Asian countries, including Singapore, Indonesia, and China, providing a diverse range of products. These include personal care and home care chemicals, coatings, adhesives, polymers, water treatment chemicals, and materials for plastics, rubber, and ceramics. Over the years, Drex-Chem has evolved from a small business into a multi-million ringgit enterprise, emphasizing customer satisfaction through timely and effective service. The company boasts a team of experienced sales specialists with technical expertise, who receive ongoing training to stay updated on market trends and developments. As of December 31, 2019, Drex-Chem functions as a subsidiary of Caldic B.V.

Mintra Holding AS is a prominent provider of workforce management systems and digital learning solutions for safety-critical industries globally. Based in Bergen, Norway, the company offers a comprehensive suite of services that includes human resources management, competence management, and training. Its key products include OCS HR, which addresses HR, crewing, and payroll needs, and TRAININGPORTAL, a learning management system for various industries. Mintra also provides a web-based solution for creating interactive e-learning content, platforms for sharing lessons learned from incidents, and virtual classrooms. Additionally, the company offers payroll outsourcing and consultancy services, including online courses tailored for the maritime, oil and gas, construction, and renewable energy sectors. Founded in 1997, Mintra has expanded its reach with offices in key locations such as Oslo, Stavanger, Aberdeen, Dubai, Limassol, and Singapore, serving over 3,600 companies, including major energy firms.

Fisher Unitech, Inc. is a provider of 3D design software tools and 3D printers, primarily serving manufacturing companies across the United States. Established in 1989 and based in Pleasant Ridge, Michigan, the company specializes in a range of software solutions, including 3D CAD, CAM, electrical design, and product data management, alongside hardware offerings such as 3D printers and scanners. Fisher Unitech also delivers comprehensive services, including technical support, 3D printing services, and professional training focused on design automation and data management. The company is recognized as a leading reseller of the SolidWorks family of tools and has been a partner with Stratasys for over 15 years, earning accolades such as the top Stratasys reseller in North America. With a customer base of over 8,000 and operations in 14 locations across the Midwest, Mid-Atlantic, and New England, Fisher Unitech is committed to enhancing productivity and efficiency within the manufacturing sector. It operates as a subsidiary of Computer Aided Technology, Inc.

Founded in 1992, SAFEbuilt partners with over 200 communities of all shapes and sizes throughout the country for the efficient delivery of privatized community development solutions including: building department services, community and transportation planning & zoning and community improvement services (commonly known as code enforcement and rental housing program), in short-and long- term engagements. Our team of dedicated experts has worked closely with local governments for over 20 years to meet their communities’ unique needs by offering a personalized approach that provides innovative technology, proven best practices, expert personnel and improved service levels

Spectrio, LLC specializes in providing in-store marketing solutions that integrate content and technology. The company offers a comprehensive suite of customer engagement services, including digital signage, interactive kiosks, Wi-Fi marketing, in-store music, on-hold messaging, and scent marketing. Spectrio caters to a diverse clientele, ranging from small independently owned businesses to large Fortune 500 companies, helping them effectively communicate their marketing messages and engage with customers. Founded in 1986 and based in Oldsmar, Florida, the company was previously known as Audio Messaging Solutions, LLC before rebranding in 2011. Spectrio also has a strategic partnership with Health Media Network, further enhancing its service offerings.

Uinta Brewing Company embarked upon its mission of brewing world class, full-flavored, craft-brewed beer in the winter of 1993. From a small, renovated mechanic's garage located in Salt Lake City, Uinta began distributing a tasty variety of beer ranging from 4.0% to over 10% alcohol by volume to local bars, restaurants, and liquor stores. Demand escalated, resulting in the installation of a bottling line in 1996. Then, in 2001, having outgrown its original building, Uinta built and relocated to a 26,000-square-foot facility, pictured above, specifically designed for brewing beer.

DMA’s award-winning system, measurement analytics, and strategic concepts provide a foundation for profitability growth for financial institutions throughout the U.S. and Canada. DMA focuses on managing for income sustainability by integrating management, finance, marketing, and sales. DMA is a premier provider dedicated to driving cross-functional activities for increased bottom-line performance in these tough economic times.

Lexipol, LLC is a provider of web-based policy management and training solutions specifically designed for public safety organizations in the United States. The company offers state-specific policy manuals, regular updates, and daily scenario-based training linked to its policy content. Its services cater to various public safety sectors, including police and fire departments, sheriff's offices, and state agencies. Additionally, Lexipol provides wellness support resources, timely news, and analysis to enhance operational efficiency and reduce litigation risk for its clients. Founded in 2003 and based in Aliso Viejo, California, Lexipol has established itself as a key resource for public safety agencies seeking to implement defensible policies and comprehensive training programs.

Neighborly Corporation is a holding company based in Waco, Texas, that operates a diverse network of service-based franchises across multiple countries. Founded in 1970, it began as a single brand and has since expanded to encompass 21 distinct franchise organizations, providing a wide range of residential and commercial services. These services include plumbing, cleaning, electrical repairs, HVAC maintenance, and landscaping, among others. Neighborly aims to support franchise owners with comprehensive resources and a strong commitment to its core values. The company has approximately 4,300 franchises and is actively involved in the franchise community, participating in associations such as the International Franchise Association. Neighborly also emphasizes its role in enhancing the quality of life for homeowners and businesses by delivering reliable maintenance and repair solutions.

Grace Hill was founded in 1998 by Joe Bailey, Joleen Brannigan and Kara Rice, all former employees of Merry Land & Investment Company, one of the original apartment REITs from the 1980's. Since its inception, Gracehill.com has provided education and networking opportunities for members of the multifamily industry. Gracehill.com's Membership roll has grown to include 417,286 members worldwide which include multifamily associates representing every job description and every state in the Union. In addition, more than 850,000 courses are taken each year from Gracehill.com, making it the leader in providing affordable and easy access to the best in online training for multifamily employees worldwide.

Censis Technologies, Inc. provides instrument level tracking and management solutions. It offers Censitrac, a Web-hosted and subscription based application; and ScopeTrac, an endoscope tracking and reprocessing data management solution designed to help prevent inappropriate endoscope reprocessing. The company was incorporated in 1999 and is based in Franklin, Tennessee.

Global Orthopaedic Technologies Pty Ltd. is an Australian company founded in 1999 that specializes in the design and manufacture of orthopedic products. It offers a comprehensive range of implants, focusing primarily on knee and hip solutions, including knee replacements, reconstruction systems, acetabular cup systems, and dual mobility systems. The company also develops spine products, orthobiologics, and shoulder systems, alongside various instruments and tools for surgical procedures. With a commitment to local design and manufacturing, Global Orthopaedic Technologies has established a significant presence in Australia and is expanding its influence in Asia, the USA, and Europe. The company collaborates with leading surgeons to incorporate advanced technologies, enhancing patient mobility and outcomes.

BeneSys, Inc. has serviced Union Trust Funds since 1979. BeneSys currently provides administration and I.T. services to over 40 clients representing over 120 Trust Funds in Michigan, California, Missouri, Iowa, Kentucky, Nevada and Ohio.

Harvey Tool Company, LLC specializes in manufacturing carbide end mills and cutting tools tailored for the metalworking industry. Established in 1985 and headquartered in Rowley, Massachusetts, the company provides a diverse range of products, including miniature end mills, material-specific end mills, specialty profiles, and solutions for holemaking and threading. Additionally, Harvey Tool offers extended reach tool holder options to meet various machining requirements. Its products are distributed through a network of authorized distributors across the United States and Canada, ensuring accessibility for customers in the industry.

Harvey Performance Company specializes in manufacturing cutting tools tailored for precision machining applications, primarily serving the manufacturing and metalworking industries. Through its brands, Harvey Tool and Helical Solutions, the company provides a comprehensive range of specialty carbide end mills, drills, and custom cutting tool geometries designed for various tasks such as finishing, deburring, holemaking, and threading. By offering these specialized tools, Harvey Performance Company supports machinists, engineers, and CNC programmers, enabling them to enhance their operational efficiency and maintain a competitive edge in their respective markets.

MEC3 is a global manufacturer of ingredients for artisanal gelato. MEC3 exports high-quality ingredients for the artisanal gelato and pastry industries to more than 140 countries around the world.

Be Green Packaging LLC specializes in designing, manufacturing, and distributing compostable packaging solutions for the food and consumer packaging industries. Founded in 2007 and headquartered in Thousand Oaks, California, the company operates manufacturing facilities in China. Be Green Packaging is recognized for its Cradle-to-Cradle certification, which underscores its commitment to sustainability and environmental responsibility. As the first packaging company to achieve this certification, it stands out in the sustainable packaging market, which is valued at $142 billion. The company’s innovative approach positions it to meet the growing consumer and corporate demand for eco-friendly packaging solutions, as sustainability increasingly becomes a priority over cost and safety in the industry.

DPA Microphones A/S is a Danish company that develops and manufactures a diverse range of microphones and related accessories tailored for the entertainment industry. Established in 1992 and based in Allerød, Denmark, the company offers products including recording, handheld, headset, and miniature microphones, along with digital audio interfaces and instrument microphones. These products are designed for various applications such as broadcast, film, live sound reinforcement, and security, catering to needs in music recording, theater, and house of worship settings. DPA Microphones also provides a selection of accessories like mounts, clips, and windscreens to enhance the functionality of its microphones. The company's products are distributed through a network of dealers, distributors, and rental stores both domestically and internationally.

Y-International, based in Tokyo, is a bicycle retailer with a focus on targeting metropolitan areas. The chain has 29 stores across Tokyo and focuses on catering toward the needs of bicycle enthusiasts and those who like high end products. Y-International sells bikes and bike parts, from frames to accessories and apparel as well.

ARCOS, Inc. specializes in developing software solutions for crew management and emergency response tailored for utility companies and other industries in the United States. Its flagship offerings include the ARCOS Callout and Scheduling Suite, which facilitates the organization and tracking of repair crews to enhance service restoration and emergency response for electric and gas utilities, as well as power generation facilities. The ARCOS Crew Manager creates a centralized database to efficiently deploy crews during storm recovery, while Incident Manager automates emergency response processes. These solutions address various critical situations, including power outages, gas leaks, and storm restorations, thereby improving operational efficiency and business intelligence. Founded in 1993 and headquartered in Columbus, Ohio, ARCOS, Inc. aims to meet the specific needs of utilities during emergencies and restoration events.

Paradigm Tax Group is a national consulting firm specializing in providing taxpayers of commercial, industrial, multi-residential, and special purpose properties with property assessment and tax management services. It was established in 2004. It is headquartered in Dallas, Texas with 30+ offices across the United States. The firm is comprised of a highly reputable and professional administrative and consulting team that has amassed a collective knowledge and experience base in the municipal assessment and taxation field. The credentials and expertise of our consulting team are recognized and respected across the United States by municipal corporations, assessment authorities, appeal tribunals, and related professional associations. The uncompromising mandate of Paradigm Tax Group is to ensure that each and every client experiences the lowest possible tax exposure. The firm maintains strict confidentiality with respect to all proprietary property information, and ensure that you are represented in the highest professional image.

Rutland Group, Inc is a chemical company supplying specialty inks and plastic coatings.

Outward Hound designs and develops plush toys, travel gears, and games and puzzle toys for dogs. Its dog games and puzzles include agility kits/obstacle courses, plastic games/puzzles, slo-bowl slow feeders, rubber games/puzzles, and launchers and exercise games. The company provides plush puppies that include egg babies puzzle toys, extra large toys, fire hose toys, invincible, latex squawkers, minis for small dogs, shake and tug products, squeaker mats, tuff guys, water bottle toys, and classic and other toys; auto travel gears, backpacks for dogs, carriers for small dogs, food storage products, life jackets, leash accessories, shade shelters, treat and training bags, and pooch pickups; and holiday dog toys that include bottle buddies, Halloween, hedgehogs, antler headbands, festive collars, Christmas hats, and stockings. Its products are available online and through pet supply stores. The company is based in Centennial, Colorado.

Blue Microphones utilizes an amalgamation of increased bandwidth and digital technology to develop front-end recording devices, predominantly studio-quality USB microphones. The company is focused on advances in digital processing such as extended frequency response, dynamic ranges, and project recording capabilities to change the potential for microphone performance. Blue Microphones was founded in 1995 and is based in Westlake Village, California.

Simcro Ltd specializes in the design, development, and manufacturing of customized animal health delivery solutions for the pharmaceutical industry in New Zealand. The company offers a diverse range of products, including injectors, topical and oral applicators, and specialty packaging systems. These solutions are designed to facilitate the effective administration of animal vaccines and pharmaceuticals while prioritizing treatment efficacy, user safety, operational convenience, and animal welfare. By providing tailored delivery systems, Simcro enables clients to administer medications accurately and efficiently, while also accommodating their specific branding needs.

Intertek Alchemy, based in Austin, Texas, specializes in workforce performance solutions with a strong focus on food and workplace safety training. Founded in 2003, the company provides a range of services designed to enhance productivity and minimize compliance risks across various industries, including food processing, manufacturing, and retail. Its offerings include Alchemy Manager, a web-based application for tracking training activities, and Alchemy Playbook, a mobile app that helps mitigate production losses during employee absences. Alchemy's interactive learning platform supports training, coaching, and operational performance initiatives, fostering a robust food safety culture and reducing workplace injuries. As a subsidiary of Intertek Group plc, Alchemy continues to lead in developing solutions that promote safer and more sustainable work environments globally.

H-D Advanced Manufacturing Company is an investment holding company based in Houston, Texas, established in 2012. Through its subsidiaries, the company specializes in the manufacture of heavy-duty, precision-engineered industrial components, including mission-critical gears and gearboxes. Its products are designed to meet the demands of the energy, sustainability, and automobile industries, featuring proprietary designs that ensure durability and reliability in harsh operating environments.

WorkStride, operating under the name CorporateRewards, is a New York-based company that offers a SaaS platform designed to enhance employee engagement through recognition and improve sales performance via incentives. Founded in 1999, the company provides highly configurable channel incentive, employee recognition, and rewards programs tailored to meet the dynamic needs of various clients, including many Fortune 500 organizations across diverse industries. In addition to its software solutions, WorkStride delivers program management services that encompass account management, customer service, training, and communications. The company also features a rewards mall that offers participants a retail shopping experience with options from various retailers, restaurants, and services. By focusing on employee satisfaction and retention, WorkStride helps organizations optimize performance and achieve a positive impact on their bottom line.

Pushing the aspects of simulation and freedom, Bohemia Interactive has built up a diverse portfolio of products, which includes the popular Arma® and Take On® series, DayZ®, and various other kinds of proprietary software. With its high-profile intellectual properties, multiple development teams across several locations, and its own motion capturing and sound recording studio, Bohemia Interactive has grown in 15 years to be a key player in the PC game entertainment industry.

TEAM Technologies, Inc. is a manufacturer and distributor of a diverse range of products for the medical, dental, and cosmetic industries. Established in 1988 and headquartered in Morristown, Tennessee, the company specializes in product design and development, molding, automated assembly, and packaging. Its extensive offerings include manual and powered toothbrushes, topical metered dosing applicators, and disposable prophy angles, among others. With a commitment to quality, TEAM Technologies operates under ISO certification and boasts advanced manufacturing capabilities with significant production capacity. The company serves various healthcare settings, providing essential products that cater to both clinical and commercial applications.

Located in offices in four capital cities, including headquarters overlooking Melbourne’s MCG, we have a solid reputation as trusted advisors in the e-learning industry. With one of Australia’s largest course libraries and a user base of over 700,000, Learning Seat is committed to shaping the future of workplaces through digital education.

MNX Global Logistics is a provider of specialized expedited transportation and logistics services, catering to various industries including aviation, life sciences, medical devices, technology, and entertainment. Founded in 1983 and headquartered in Long Beach, California, the company operates regional offices in Singapore, London, and Miami, serving over 190 countries worldwide. MNX offers a comprehensive range of services such as first flight and dedicated hand carry options, charter services, expedited ground transportation, cold chain logistics, clinical trial management, real-time tracking, and security management. The company also provides warehousing and inventory management solutions as well as transportation management services. Renowned for its reliability, MNX supports multinational clients in transporting critical items globally, ensuring a secure and efficient logistics process.

IDOC is an optometric alliance committed to the growth and prosperity of independent optometrists. Founded in 1999 by Mark Feder, OD, IDOC is a leading privately held consulting firm and optometric alliance. In 2015, IDOC acquired PRIMA Eye Group, a top consulting firm and optometric alliance. Now as one unified organization, IDOC continues to Focus on What Matters – working with the success of independent optometrists in mind every day.

MK Chimney Systems produces chimney systems and chimney liners. MK Chimney Systems offers single-wall systems, single-wall systems with seal, flexible single-wall systems, single-wall systems for fireplaces, and single-wall heat-resistant systems.

Baby Jogger, based in Richmond, Virginia, specializes in designing and manufacturing jogging strollers and all-terrain strollers. Founded in 1984, the company offers a range of products including urban and three-wheeled strollers, as well as accessories such as wind and rain canopies, bug canopies, liquid holsters, and carry bags. It also provides push chairs designed for children and adults with physical disabilities, along with related accessories. Additionally, Baby Jogger produces sun protection products for infants and toddlers, including car seat sunshades and weather shields. The company distributes its products through various retailers and its online store, catering to customers both domestically and internationally.

DentalPlans.com is an online marketplace for dental savings plans, an affordable alternative to traditional dental insurance. It has been in business since 1999 and is dedicated to improving oral health nationwide by making quality dental care affordable and accessible to everyone. DentalPlans.com offer cost-effective dental plans from more than 30 of America’s most trusted brands including Aetna, Careington, and Cigna, spanning over 100,000 participating dentists across the country.

Brandmuscle Inc. is a provider of web-based local marketing software and services, catering to brands and their affiliates in the United States and internationally. The company offers a range of solutions, including BrandBuilder for managing local marketing campaigns, DesignTracker for graphics management, LocationBuilder to enhance the local digital presence of multi-location brands, and DisplayTracker for creating customized point-of-sale materials. Additionally, Brandmuscle provides digital menus for tablets, local marketing execution services, and comprehensive program management, including co-op and trade promotion management and loyalty program fulfillment. Serving a diverse set of industries such as automotive, financial services, and retail, Brandmuscle is headquartered in Chicago with additional offices in Cleveland, Austin, and Los Angeles. Founded in 2000, the company employs over 650 professionals and has been recognized for its rapid growth and excellence in local marketing automation.

Established in 1998, YourMembership.com helps associations, organizations, publishers and other companies around the world provide more value to their users, drive non-dues revenue through innovative career centers and buyers guides, increase their relevance through innovative engagement tools, and enhance overall operational efficiencies. YourMembership.com's SaaS-model membership management solution provides associations with the tools they need to effectively brand their organizations, engage their customer bases, and streamline their administrative processes. As the globe's largest provider of membership management and association management software, YourMembership.com now provides comprehensive membership solutions to over 4,300 customers in 32 countries.

TradeOne provides an integrated suite of web based tools and services for managing the full spectrum of channel marketing and incentive programs. A perfect union of technology and people empowering our clients with easy to use web based tools, peace of mind with strong financial controls, thought leadership and innovation, quality audit work, robust reporting and “concierge” class customer service.

KEYMILE GmbH, founded in 2002 and based in Hanover, Germany, specializes in manufacturing access systems utilizing Ethernet and IP/MPLS technologies. The company provides a range of broadband systems, including IP-MSAN, GPON-OLT, and various DSLAM solutions, alongside mission-critical systems like XMC20 and LineRunner products. KEYMILE also offers multi-service access multiplexers for diverse network infrastructures, digital subscriber line connections, and comprehensive network management systems. With a global presence across 15 branches, KEYMILE emphasizes customized solutions, high-quality service, and strong partnerships with its clients. The company maintains its own research and development facilities and a certified EMC lab, ensuring tailored systems and ongoing support for network infrastructure and project management challenges. As of January 2019, KEYMILE operates as a subsidiary of DASAN Zhone Solutions, Inc.

ProSites Inc. provides website design and marketing solutions for medical and dental professionals. It offers dental, medical, financial advisor, veterinary, and other websites. The company also provides dental marketing services, such as patient presentation, marketing ROI, search engine optimization, social media management, Facebook ads for dentists, and pay-per-click services; integrated solutions in the areas of practice branding and recall and reminders; and hosting and support services. ProSites Inc. was founded in 2003 and is based in Temecula, California.

OnSolve, LLC specializes in Software-as-a-Service solutions for critical event management and emergency notifications. The company offers CodeRED, a comprehensive application that facilitates integrated alerts through various channels, including phone calls, text messages, emails, and social media platforms. OnSolve's services are utilized across multiple sectors, such as government, healthcare, utilities, transportation, education, and finance, among others. The company’s solutions support community and employee notifications, severe weather alerts, and regulatory compliance, enhancing organizations' preparedness and response capabilities. Founded in 1996 and headquartered in Ormond Beach, Florida, OnSolve was previously known as Emergency Communications Network, LLC before rebranding in 2017. Its innovative use of cloud-based technology, coupled with artificial intelligence and machine learning, allows clients to effectively manage risks and safeguard critical infrastructure.

Avatar Solutions is a provider of patient-centric quality improvement services in the healthcare sector, founded in 1995 and headquartered in Lake Mary, Florida. The company specializes in administering patient satisfaction surveys that comply with the requirements of the Centers for Medicare and Medicaid Services, alongside tailored surveys that assess the healthcare experience. Avatar Solutions delivers actionable data reports, benchmarking, and guidance on best practices to enhance performance and quality within healthcare organizations. Its services cater to a diverse range of clients, including healthcare systems, individual hospitals, physician groups, and other healthcare entities, focusing on improving patient satisfaction and overall service quality.