Observe.AI specializes in enhancing customer experiences and agent performance in contact centers through advanced artificial intelligence solutions. By analyzing 100% of customer calls, the company offers high-accuracy transcriptions and facilitates agent coaching, providing businesses with comprehensive insights into their customer service operations. Using technologies such as automatic speech recognition and Natural Language Processing, Observe.AI helps organizations streamline quality assurance workflows and improve overall service effectiveness. Trusted by over 150 clients, including notable brands like Root Insurance and Tripadvisor, Observe.AI operates from its headquarters in San Francisco and has an additional office in Bangalore, India. The company is supported by several prominent investors, contributing to its growth and innovation in the field of Contact Center AI.
Theta Lake, Inc. develops an artificial intelligence-driven compliance application designed for video, audio, and unified digital communications. Founded in 2017 and headquartered in San Mateo, California, the company offers The Theta Lake Platform, which employs AI and deep learning to identify compliance risks across various communication channels. This platform enables enterprises to effectively manage compliance, data exposure, security, and acceptable use risks related to interactions in collaboration tools such as Cisco Webex, Zoom, RingCentral, Microsoft Teams, Slack, and BlueJeans. By focusing on what is shared, shown, spoken, and typed during these communications, Theta Lake aims to enhance security and ensure adherence to regulatory standards.
Cresta Intelligence, Inc., known as Cresta, specializes in customer service software tailored for Fortune 500 companies. Its main product utilizes artificial intelligence to transform contact center agents into experts by providing real-time, personalized coaching and quality assurance for both voice and chat interactions. The platform analyzes the performance of top agents to guide users through conversations, enhance their skills, and identify areas for improvement. Additionally, Cresta automates routine tasks such as order entry, lead creation, and account validation, streamlining workflows for greater efficiency. Founded in 2017 and headquartered in San Francisco, California, Cresta aims to empower employees with the tools necessary to excel from their first day on the job.
ALLO is a developer of a modern visual workspace platform designed to enhance productivity through effective collaboration. The platform provides a unique experience by allowing users to collect and organize ideas in one central location. It promotes teamwork by facilitating communication among team members and offers web-based invites that enable seamless integration with other applications. This approach helps clients improve their collaborative efforts, ensuring that all ideas and resources are easily accessible and well-organized.
Mio, based in Austin, Texas, specializes in messaging interoperability solutions that facilitate collaboration across different communication platforms. Its flagship product, Mio Universal Channels, connects users on Slack, Microsoft Teams, and Webex Teams, allowing seamless interactions between employees from various organizations. Users can engage in chat, share files, and manage conversations through their preferred tools, enhancing productivity and teamwork. Founded by Tom Hadfield and James Cundle, Mio has secured $12 million in funding from notable investors, including Goldcrest Capital and Y Combinator. The company aims to streamline cross-platform communication, enabling efficient collaboration regardless of the chat application used.
Provider of live meditation services intended to offer enterprise and consumer wellness. The company's platform offers on-demand access to a vast library of tools including guided meditations, workout videos, sleep music and live classes that allow users to connect with doctors and experts in real-time, enabling clients to improve their employees' mental health.
Clovers’ intelligent interview solution enables recruiters and hiring teams to collaborate on hiring decisions, reduce unconscious bias, and benefit from real-time interview feedback and coaching—all while delivering an exceptional interview experience.
Cvent is a prominent technology provider specializing in meetings, events, and hospitality management, employing nearly 4,000 individuals and serving approximately 30,000 customers globally. Established in 1999 and headquartered in McLean, Virginia, Cvent operates additional offices in key international cities such as London, Frankfurt, and Dubai to better serve its expanding clientele. The company offers a comprehensive platform that includes solutions for online event registration, venue selection, event marketing, and attendee engagement, catering to the needs of event organizers and marketers. Cvent's software products streamline the event management process, maximizing the effectiveness of in-person, virtual, and hybrid events. Furthermore, the platform supports hotels and venues by enhancing their ability to attract group and corporate travel business, ultimately helping them to manage customer relations efficiently while driving growth. Cvent's solutions facilitate the management of millions of events worldwide, optimizing the entire event management value chain.
Private Equity Round in 2021
Genesys Telecommunications Laboratories, Inc. specializes in providing cloud and on-premises customer experience and contact center solutions. The company’s platform allows enterprises to manage and enhance multimodal omnichannel interactions, facilitating both virtual and traditional call center operations. Its offerings include SIP communications for telephony and management systems, an interactive voice response platform integrating self-service and agent-assisted transactions, and a workforce optimization solution that encompasses management, analytics, and customer feedback. Genesys also leverages artificial intelligence and automation through its forecasting and scheduling services to improve employee productivity. The company's services are utilized by various industries, including banking, healthcare, retail, and telecommunications, to create personalized customer experiences. Founded in 1990 and headquartered in Daly City, California, Genesys maintains a strategic partnership with Infosys and serves over 11,000 organizations across more than 100 countries.
DTEN is a company founded in 2015, based in San Jose, California, that specializes in video-first communications hardware and subscription services. It aims to transform how teams connect and collaborate by offering user-friendly video conferencing solutions known for their "plug and play" simplicity and one-tap connectivity. DTEN's products cater to enterprises, educational institutions, and consumers, facilitating effective meetings while enhancing performance and ensuring data security. With a commitment to innovation and accessibility, DTEN has established itself as a recognized leader in the video conferencing industry, offering affordable solutions designed to optimize the meeting experience.
Neat specializes in the design and engineering of video meeting devices specifically tailored for Zoom, aiming to enhance the productivity and engagement of virtual meetings. Their devices feature a face-to-face video display and scheduling capabilities, facilitating seamless connections among employees across different devices and locations. By providing a user-friendly experience, Neat's technology enables rich and meaningful interactions in various meeting spaces, allowing clients to conduct business conferences globally.
Developer of artificial intelligence notetaker software designed to transcribe and create clips on an online meeting. The company's platform offers system software that records parts of conversations in real time and adds them in text format for future usage, enabling users to tag those extracts so that they can be shared later on.
Spinach.io is a developer of communication software focused on enhancing the effectiveness of team meetings, particularly for distributed teams. As one of the first partners for Zoom Apps, Spinach.io provides a platform equipped with essential tools for virtual meetings. This enables remote product development teams to stay organized and maintain productivity, allowing clients to concentrate on their growth and project goals. The company's offerings aim to streamline communication and collaboration in a remote work environment.
Hive is a productivity platform that drives companies to work forward. Their productivity platform powers the fast pace at companies like Starbucks, Uber, IBM, and Netflix, and they are passionate about changing how people work and communicate. Hive aims to improve workplace productivity for companies of all types and sizes.
Hive was founded by John Furneaux and Eric Typaldos in 2015 and is based in New York, USA.
Quicksave Interactive is a chat game platform based in Helsinki, Southern Finland, that focuses on creating engaging gaming-based chatting applications. Founded in 2017, the company aims to enhance the interactivity of social messaging apps by integrating multiple games into these platforms. Quicksave develops proprietary game development tools that utilize HTML5 and typescript technology, enabling the creation of high-quality games with improved iteration speed. The company also explores web3 and blockchain technologies to further enrich the gaming experience for users within social applications, fostering a more interactive environment for gamers.
Warmly, Inc. is a software company that specializes in generating warm leads for sales and customer success teams by tracking users and prospects as they transition to new companies. Founded in 2019 and based in Redwood City, California, Warmly’s platform helps businesses identify qualified leads, prevent customer churn, and facilitate cross-selling opportunities within new departments. One of its key offerings, AdvocateTracker, automatically notifies teams when users change roles, thus transforming these transitions into potential sales leads for the products those users are already familiar with. By leveraging existing customer networks, Warmly aims to enhance sales effectiveness and drive incremental revenue growth.
Bright is a live video platform that lets fans engage in live conversations with their favorite creators and celebrities.
Polly is a survey platform founded in 2015 by former Microsoft engineers Samir Diwan and Bilal Aijazi. The company specializes in employee engagement software that allows organizations to create enterprise surveys and polls to gather feedback effectively. Polly's platform features a chatbot that can be trained to collect, connect, and analyze data from team members, facilitating informed and data-driven decision-making. Notable clients include Soylent, Auth0, and Grammarly. The company has received backing from various investors, including Amplify Partners, Slack Fund, Fathom Capital, and Madrona Venture Group. Through its tools, Polly aims to enhance workflows and improve both employee and customer experiences.
Five9, Inc. is a prominent provider of cloud software tailored for contact centers, offering solutions that enhance customer service, sales, and marketing functions. Established in 2001 and headquartered in San Ramon, California, Five9 enables organizations to manage customer interactions across multiple channels, including voice, chat, email, social media, and mobile, all within a unified platform. This capability allows clients to optimize the end-to-end customer experience by connecting them with the appropriate agents. The company also offers management applications focused on workforce management, reporting, quality assurance, and supervisor tools. Five9 serves a diverse range of industries, including banking, healthcare, and technology, and facilitates approximately three billion customer interactions annually. Its strategic partnerships, such as with Deloitte Digital, further enhance its ability to deliver transformative cloud contact center solutions.
kites is a start-up dedicated to developing real-time Machine Translation (MT) solutions. Its helps is breaking down language barriers and making seamless cross-language interaction a reality of everyday life. It aims to provide custom services to its customers in order to provide technology and services that fit and are operated and maintained at the necessary quality levels.
monday.com Labs Ltd. is a provider of a cloud-based team management platform designed for various organizations, including academic institutions, manufacturing companies, and the hospitality sector. Founded in 2012 and headquartered in Tel Aviv, Israel, the company offers a flexible work operating system that enables teams to create customized workflow applications quickly and without coding. Its platform includes features like customizable workflow templates, time tracking, automations to reduce manual tasks, and dashboards for real-time insights. Additionally, monday.com integrates with popular tools to enhance workflow efficiency. The company serves over 225,000 customers across more than 200 countries, empowering teams to streamline processes and focus on their core tasks. Formerly known as DaPulse Labs Ltd., the company rebranded to monday.com Labs Ltd. in November 2017.
Non Equity Assistance in 2021
Kabakoo Academies is a mission-driven enterprise building a pan-African network of creative academies for sustainability-focused tech education. We catalyze the emergence of sustainable and inclusive innovation by merging high-tech and low-tech (local knowledge). Our mission is to accelerate the world’s transition toward desirable and sustainable futures by providing locally relevant and transformative learning experiences. Kabakoo has been recognized by the likes of the African Union, the UNESCO, and the World Economic Forum which has recently selected Kabakoo Academies as one of the 16 Schools of the Future around the world. Kabakoo Academies are houses of wondering; places of hybridized learning, part school, part maker-space, part citizen-science lab. Our curriculum is designed for learners to acquire and develop advanced leapfrogging skills. Our problem-based pedagogy and our focus on local relevance ensure real-world success for our learners. Either as employee or entrepreneur.
Kabakoo Academies is a mission-driven enterprise building a pan-African network of creative academies for sustainability-focused tech education. We catalyze the emergence of sustainable and inclusive innovation by merging high-tech and low-tech (local knowledge). Our mission is to accelerate the world’s transition toward desirable and sustainable futures by providing locally relevant and transformative learning experiences. Kabakoo has been recognized by the likes of the African Union, the UNESCO, and the World Economic Forum which has recently selected Kabakoo Academies as one of the 16 Schools of the Future around the world. Kabakoo Academies are houses of wondering; places of hybridized learning, part school, part maker-space, part citizen-science lab. Our curriculum is designed for learners to acquire and develop advanced leapfrogging skills. Our problem-based pedagogy and our focus on local relevance ensure real-world success for our learners. Either as employee or entrepreneur.
Neat specializes in the design and engineering of video meeting devices specifically tailored for Zoom, aiming to enhance the productivity and engagement of virtual meetings. Their devices feature a face-to-face video display and scheduling capabilities, facilitating seamless connections among employees across different devices and locations. By providing a user-friendly experience, Neat's technology enables rich and meaningful interactions in various meeting spaces, allowing clients to conduct business conferences globally.
Keybase, Inc. is a New York-based company that provides web verification and encryption software solutions tailored for social media users. Founded in 2015, Keybase offers an open-source command line program that enables users to securely sign, verify, encrypt, and share messages using GPG for cryptographic operations. Its platform facilitates the management of public keys linked to user accounts on Keybase as well as Twitter and GitHub, ensuring a seamless experience for users who wish to protect their communications. The company's technology is designed to rescue files and streams, allowing for secure handling of signed, encrypted, and verified content. Keybase operates as a subsidiary of Zoom Video Communications.
Neat specializes in the design and engineering of video meeting devices specifically tailored for Zoom, aiming to enhance the productivity and engagement of virtual meetings. Their devices feature a face-to-face video display and scheduling capabilities, facilitating seamless connections among employees across different devices and locations. By providing a user-friendly experience, Neat's technology enables rich and meaningful interactions in various meeting spaces, allowing clients to conduct business conferences globally.