ContactEngine Limited offers a Software-as-a-Service platform that automates interactions between corporations and their customers, enhancing the engagement process. Founded in 2009 and headquartered in London, with an additional office in Bletchley, the company specializes in facilitating key moments such as sales, deliveries, and appointments through its technology. The platform supports various communication channels, including SMS, phone calls, emails, and social networks, allowing customers to choose their preferred method of interaction. By utilizing conversational AI, ContactEngine enables brands to proactively engage with their customers, providing insights into communication patterns and helping to fulfill business objectives. This innovative approach not only reduces customer churn but also increases loyalty, ultimately saving companies significant costs while improving customer satisfaction. ContactEngine operates as a subsidiary of Nemisys Enterprises Ltd.
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