Expertcloud.de

Expertcloud.de GmbH, founded in 2010 and based in Berlin, Germany, operates as a virtual and online call center. The company specializes in providing customer service solutions through calls, emails, and live chat, with a focus on scaling its workforce to manage fluctuating call volumes effectively. By offering optimized contact center services, expertcloud.de addresses challenges such as peak demand, off-peak times, and seasonal variations. The company employs advanced technologies for global agent connectivity and maintains a specialized assessment center for recruitment, ensuring high-quality service and performance standards. With a core team of 12 employees at its headquarters and a global network of 250 specialized agents, expertcloud.de is positioned to meet diverse client needs in customer support.