ServiceNow

ServiceNow is a Santa Clara, California-based company that provides software solutions designed to structure and automate various business processes through a Software as a Service (SaaS) delivery model. Initially focused on IT service management, ServiceNow has expanded its offerings to cover additional functional areas, including customer service, human resources service delivery, and security operations. The company also provides an application development platform as a service, enabling organizations to build custom applications tailored to their specific needs. ServiceNow's commitment to enhancing enterprise workflows positions it as a leader in the enterprise software industry.

Lou Fiorello

Vice President and General Manager, Security and OT Products, ServiceNow

Vaibhav Narayanam

Senior Director, Corporate Development and Venture Investments, ServiceNow

25 past transactions

8Flow

Series A in 2025
8Flow develops an enterprise-grade self-learning workflow automation platform designed to analyze and automate customer support workflows. This platform focuses on understanding the actions of individual agents as they resolve tickets, utilizing task mining techniques to streamline operations. By automating repetitive tasks across various systems, including ticketing, business applications, spreadsheets, customer order databases, and CRM platforms, 8Flow enables its clients to enhance efficiency in their business functions. The platform supports a range of applications, from finance and invoice processing to sales and inventory management, facilitating improved productivity and effectiveness in customer support operations.

Island

Series D in 2024
Island is a cybersecurity startup that specializes in developing an enterprise browser aimed at enhancing productivity while ensuring security. Its platform enables organizations to maintain comprehensive control, visibility, and governance over their online activities, thereby improving overall performance. By focusing on the last mile of cybersecurity, Island helps businesses reduce their cyber footprint and fosters a safe environment for work processes. The solution is designed to balance the need for operational efficiency with robust security measures, ultimately facilitating a seamless workflow for enterprises.

Halcyon

Series C in 2024
Halcyon is a cybersecurity company focused on protecting enterprise clients from ransomware threats. It provides a platform that integrates layered ransomware protection, utilizing pre-execution detection, behavioral modeling, and deception techniques. This comprehensive approach aims to enhance the resilience of its clients, facilitating recovery and isolation of affected nodes. Halcyon primarily serves mid-market and enterprise customers, ensuring they are equipped to mitigate the risks associated with ransomware attacks.

Oyster

Series D in 2024
Oyster is a company focused on facilitating global hiring by providing an HR platform designed for distributed teams. Founded in January 2020 by Tony Jamous and Jack Mardack, Oyster enables organizations to manage the complexities of employing individuals from various countries, ensuring compliant payroll and access to localized benefits. The platform simplifies the process for companies looking to hire international talent, allowing them to offer a seamless employment experience without the usual challenges associated with global hiring. As a fully remote organization itself, Oyster employs a diverse team from around the world, reflecting its commitment to creating a more equitable work environment.

Galileo

Series B in 2024
Galileo.ai is an AI platform that specializes in developing, testing, monitoring, and securing AI applications. It offers a data intelligence platform that enhances machine learning by analyzing unlabeled data to automatically identify error patterns and data gaps within models. This capability allows clients to improve operational efficiencies, reduce costs, and address data biases across various sectors, including healthcare, financial services, and insurance. Through its innovative solutions, Galileo.ai aims to advance the effectiveness of AI technologies in diverse industries.

Neuron7.ai

Series B in 2024
Neuron7.ai is a developer of an AI-driven service intelligence platform designed to assist enterprises in making accurate service decisions at scale. The platform rapidly delivers service predictions by processing and analyzing both structured and unstructured data from various sources, including insights from industry experts. By leveraging this comprehensive approach, Neuron7.ai enables service leaders to meet critical performance metrics and achieve significant service outcomes.

Logik.io

Series B in 2024
Logik.io is a developer of a commerce logic engine platform that specializes in high-performance headless configuration technologies. Its platform is designed to overcome the operational limitations of traditional configurators, effectively streamlining complex selling processes. This technology supports omnichannel e-commerce sales for enterprise businesses, allowing them to integrate configuration and guided selling features into their existing eCommerce platforms. Logik.io focuses on enhancing both B2C and B2B selling experiences, making it easier for companies to manage intricate product configurations and improve overall sales efficiency.

xtype

Series A in 2024
xtype is a developer of a DevOps platform tailored for ServiceNow developers and administrators, focusing on enhancing productivity, security, and compliance in software development. The company offers a value stream platform that facilitates the automation of deployment and release processes, allowing clients to streamline production releases. By leveraging various packages that include update sets, data, scripts, XML, plugins, and store applications, xtype's solutions enable users to build robust and secure business applications efficiently. The platform's graphical interface minimizes the need for extensive coding, making it accessible for users to manage and optimize their development workflows effectively.

Scale AI

Series F in 2024
Scale AI, Inc. develops a data platform that specializes in providing training and validation data for artificial intelligence applications. Founded in 2016 and based in San Francisco, the company offers various annotation platforms, including Scale 3D Sensor Fusion for 3D sensor data, Scale Image for images, Scale Video for videos, Scale Text for text annotation, and Scale Document for intelligent document processing. These products facilitate a range of tasks such as content moderation, transcription, and data comparison across multiple sectors, including autonomous vehicles, e-commerce, conversational AI, and robotics. By enabling companies to focus on building advanced AI models rather than labeling data, Scale AI supports clients in accelerating the development of their artificial intelligence applications.

Tenon

Series A in 2024
Tenon is a developer of marketing work management software aimed at enhancing collaboration and efficiency for enterprise organizations. The platform provides pre-built, enterprise-grade marketing project templates and marketing-specific configurations for project tracking, allowing marketers to manage their tasks more swiftly. With features that facilitate goal setting and team alignment, Tenon streamlines project planning and improves marketing effectiveness. Its tools are designed to connect various teams within an organization, fostering cross-functional collaboration and optimizing the intake process for marketing requests.

Neuron7.ai

Venture Round in 2024
Neuron7.ai is a developer of an AI-driven service intelligence platform designed to assist enterprises in making accurate service decisions at scale. The platform rapidly delivers service predictions by processing and analyzing both structured and unstructured data from various sources, including insights from industry experts. By leveraging this comprehensive approach, Neuron7.ai enables service leaders to meet critical performance metrics and achieve significant service outcomes.

Catalyst Software

Venture Round in 2023
Catalyst Software Corporation, now part of Totango, specializes in developing a customer success platform designed to enhance the customer experience and reduce churn for businesses. Its Software-as-a-Service (SaaS) platform provides a range of tools, including analytics, insights, and workflow automation, which help organizations manage customer interactions effectively. Key features include product usage tracking, a task manager that consolidates various communications, and a review mode for logging customer interactions in Salesforce. The platform also offers comprehensive customer profiles, playbooks, campaigns, and account segmentation. By integrating with other SaaS services, Catalyst creates a unified dashboard that facilitates customer satisfaction measurement and business growth. Incorporated in 2016 and headquartered in New York, Catalyst aims to empower teams to identify and leverage opportunities for expansion and upselling, ultimately driving recurring revenue growth.

Veza

Series C in 2023
Veza is the data security platform that helps users use and share their data safely. It makes it easy to understand, manage, and control who can and should take what action on what data. It organizes authorization metadata across identity providers, data systems, cloud service providers, and applications, all to address the toughest data security challenges of the modern era. The company is funded by top-tier investors including Accel, Bain Capital, Ballistic Ventures, Blackstone, GV, Norwest Venture Partners, and True Ventures.

Logik.io

Series A in 2023
Logik.io is a developer of a commerce logic engine platform that specializes in high-performance headless configuration technologies. Its platform is designed to overcome the operational limitations of traditional configurators, effectively streamlining complex selling processes. This technology supports omnichannel e-commerce sales for enterprise businesses, allowing them to integrate configuration and guided selling features into their existing eCommerce platforms. Logik.io focuses on enhancing both B2C and B2B selling experiences, making it easier for companies to manage intricate product configurations and improve overall sales efficiency.

Craft.co

Series B in 2023
Craft is on a mission to create a more resilient global supply chain by creating the leading supplier intelligence platform that helps supply chain and procurement professionals discover, evaluate, and monitor suppliers. Our clients include Fortune 100 companies, government entities, and top military agencies.

OneSignal

Series C in 2023
OneSignal is a customer messaging and engagement platform that facilitates seamless communication between businesses and their customers. The platform supports the delivery of over 8 billion messages daily, allowing businesses to efficiently engage their audiences through mobile and web push notifications. By leveraging machine learning, OneSignal optimizes message timing and personalization, ensuring that communications reach the right audiences effectively. This capability enables businesses to enhance customer connections and engagement, ultimately driving better results in their messaging strategies.

DataRobot

Series G in 2021
DataRobot, Inc. develops an automated machine learning platform that empowers enterprises to create predictive models efficiently. Its offerings include DataRobot Cloud, a predictive analytics solution available both in the cloud and on-premises, and DataRobot MLOps, which facilitates the deployment, monitoring, and management of machine learning models across organizations. The company also provides DataRobot Enterprise, featuring flexible deployment options, governance, and training services, along with packages designed to accelerate artificial intelligence projects. DataRobot serves a diverse range of industries, including banking, healthcare, manufacturing, and marketing, catering to business analysts, data scientists, and IT professionals. Founded in 2012 and headquartered in Boston, Massachusetts, DataRobot has expanded its operations globally, with offices in major cities such as London, Paris, and Tokyo, and maintains strategic partnerships to enhance its offerings.

Uptycs

Series C in 2021
Uptycs, Inc. is a security analytics company that provides a cloud-based platform designed for monitoring and diagnosing infrastructure issues across software as a service, enterprise, and data center environments. Founded in 2016 and based in Waltham, Massachusetts, Uptycs combines osquery, an open-source universal agent, with its security analytics capabilities to deliver comprehensive visibility into fleet operations. The platform offers features including endpoint detection and response, file integrity management, incident investigation, vulnerability monitoring, and compliance auditing. Uptycs caters to IT administrators, compliance officers, and incident response teams, enabling them to secure workloads across hybrid cloud environments and optimize security operations. By integrating data across various stages of development and runtime, Uptycs enhances the ability to manage risks, ensuring that organizations can effectively respond to vulnerabilities and maintain compliance.

AppOmni

Series B in 2021
AppOmni Inc. is a company that specializes in cloud security for software as a service (SaaS) applications, focusing on protecting enterprise data. Founded in 2018 and headquartered in San Bruno, California, with an additional office in Carbondale, Colorado, AppOmni offers a platform that conducts thorough scans of APIs, security controls, and configuration settings. This technology helps organizations identify and address risky configurations, improper access controls, and potential data exposures. The platform provides users with a dashboard that offers visibility into the state of their SaaS applications, allowing them to ensure compliance with best practices and business objectives. Furthermore, AppOmni enables organizations to establish and automatically validate rules for data access and sharing, enhancing security for sensitive information. The company has received recognition in the cybersecurity field and is backed by notable investors, reflecting its commitment to innovation and leadership in SaaS security solutions.

Clear Skye

Series A in 2020
Clear Skye Inc. is a company based in Emeryville, California, that specializes in security and compliance solutions for organizations. Established in 2015, it offers a comprehensive Identity and Access Governance (IAG) solution, which includes tools for employee lifecycle automation, access requests, and access certifications. Clear Skye's Identity Lifecycle Management (ILM) tool facilitates the management of accounts and security groups, ensuring documented approvals and accountability. Additionally, the company provides Edge Encryption, which secures data before transmission over the Internet. By integrating governance with business processes, Clear Skye helps organizations navigate compliance challenges while enhancing their security posture and automating access reviews and approvals to mitigate cyber risks.

Nuvolo

Series B in 2019
Nuvolo Technologies Corporation offers a cloud-based enterprise asset management platform designed to support the lifecycle management of assets in various sectors, including healthcare, manufacturing, and facilities management. Founded in 2013 and headquartered in Paramus, New Jersey, Nuvolo innovates on the ServiceNow platform to provide a user-friendly experience for mobile and online users. The company’s solutions encompass implementation, support, tracking, reporting, and analytics, aimed at optimizing operational efficiency and improving asset management. Nuvolo also emphasizes security, workflow automation, and accurate inventory data, making it a comprehensive choice for businesses looking to enhance their asset management capabilities. With additional offices in London, Sofia, and Pune, Nuvolo maintains a global presence through strategic partnerships with firms such as KPMG and Unisys.

Harness

Series B in 2019
Harness, Inc. is a developer of a Continuous Delivery-as-a-Service platform aimed at streamlining the software delivery process for engineering and DevOps teams. Established in 2015 and headquartered in San Francisco, California, Harness leverages machine learning to automate various aspects of code deployment, including verifications, testing prioritization, and impact assessments. The platform features tools such as a pipeline builder, workflow wizard, continuous verification, automated rollback, secrets management, audit trails, and real-time delivery analytics. By facilitating the adoption of cloud initiatives and orchestration tools like Kubernetes and Amazon ECS, Harness helps companies accelerate their deployment processes and improve efficiency in releasing applications into production.

Baffle

Series A in 2018
Baffle, Inc. is a software company based in Santa Clara, California, that specializes in data encryption solutions. Founded in 2015, Baffle offers a range of products including advanced data protection, application tier solutions, and secure multi-party compute options. Its platform is designed to simplify data-centric encryption, allowing organizations to share sensitive information securely while ensuring compliance with data privacy regulations. Baffle's technology enables applications to process encrypted data without the need for decryption, which facilitates privacy-preserving analytics in artificial intelligence and machine learning. The company’s solutions help organizations move data to the cloud efficiently and responsibly, without compromising user experience or security.
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