Five9

Cresta uses artificial intelligence to assist sales and service agents with customer service tasks. it provides tools for managing inquiries. Cresta focuses on facilitating communication between agents and customers.

Inference Solutions is a global Intelligent Virtual Agent platform provider that enables businesses to leverage the latest conversational AI technology with unmatched choice and flexibility. More than 550 organizations across every vertical use Inference's code-free IVA platform, Inference Studio, to rapidly design and deploy advanced self-service applications over voice, chat and messaging. Inference is resold through leading telecommunications carriers, Unified Communications and Contact Center providers, and is the trusted choice for dozens of service providers seeking to drive more revenue and differentiate themselves with value-added-services.

Virtual Observer is an innovative provider of cloud-based Workforce Optimization (WFO), also known as Workforce Engagement Management (WEM), solutions.

Contact Center and Enterprise Communications iPaaS for Automation, Integration and Insights

SoCoCare delivers the market’s most intelligent and highly evolved Social Engagement solution for customer service and sales organizations. Our Social Customer Interaction Management offering, Social CIM, was designed specifically for customer care agents and supervisors with easy to use heads-up displays, dashboards and strong analytics for customer care. With Social CIM, your social customer care efforts are optimized for efficiency and customer satisfaction by eliminating spam and using advanced Natural Language Processing and Business Rules engines to help your agents engage with customers professionally. If you want to deliver a more dignified customer experience in the social realm, Social CIM is your best option.