General Atlantic

General Atlantic Service Company, L.P. is a principal investment firm established in 1980 and headquartered in New York, New York, with additional offices in major cities around the globe. The firm specializes in making significant minority investments in growth-oriented companies across various sectors, including technology, consumer, financial services, healthcare, and computer software. General Atlantic focuses on providing both capital and strategic support, leveraging its sector-specific expertise and a collaborative approach to partner with entrepreneurs and management teams. The firm's long-term investment horizon is aimed at fostering the development of market-leading businesses.

Anish Batlaw

Operating Partner

Adam Berg

Operating Partner

Bernstein, John D.

Advisory Director

Michael Bevan

Managing Director

Sharad Bhojnagarwala

Associate

David Buckley

Managing Director, Global Head of Growth Acceleration

Jessie Cai

Vice President

Gabriel Caillaux

Co-President, Managing Director, Head of EMEA and Head of Climate

Frederico Carvalho

Operating Principal

Rodrigo Catunda

Managing Director and Co-head of Brazil

Chris Caulkin

Managing Director and Head of Technology for EMEA

Luis Cervantes

Managing Director and Head of Mexico Office

Zeev Thepris Charaf

Vice President

Crisses, Alexander

Managing Director, Global Head of New Investment Sourcing and Co-Head of Emerging Growth

Jason Currier

Vice President - FINANCE

Steven Denning

Chairman

Matthew Dorr

Principal

Michael Drittel

Vice President

Jonathan Durham

Managing Director

Escobari, Martin

Co-President, Managing Director and Head of Global Growth Equity

Andrew Ferrer

Managing Director

Christian Figge

Managing Director

William Ford

Chairman and CEO

Roger Gao

Principal

Goldman, Aaron M.

Managing Director and Head of Enterprise Technology

Gosk, Michael

Managing Director, CFO

Fletcher Gregory

Principal

Sascha Guenther

Managing Director

Nadia Hadi

Vice President

Hodgson, David C.

Vice Chairman

Tom Hussey

Principal

Melis Kahya

Managing Director and Head of Consumer for EMEA

Justin Kotzin

Managing Director - Head of Capital Markets

John LaDien

Principal

Peter Lafer

Principal

Lerer, Samuel

Vice President

Anton Levy

Co-President, Managing Director and Chairman of Global Technology Group

Alok Misra

Operating Partner and COO India

Raph Osnoss

Managing Director

Christian Osterland

Principal

Armaan Pai

Vice President

Andy Papadakos

Executive Vice President

Shantanu Rastogi

Managing Director

Jon Reese

Vice President

Reiner, Gary M.

Operating Partner

Luiz Ribeiro

Managing Director

Ashish Saboo

Managing Director, Chief Representative of Indonesia

Pierre Samec Ph.D

Operating Partner

Ben Sherman

Principal

Lefei Sun

Managing Director

Justin Sunshine

Managing Director

Syed, Tanzeen

Managing Director

Varun Talukdar

Vice President

Graves Tompkins

Managing Director and COO

Caroline Woodworth

Principal

Past deals in Consumer Services

Albert

Series C in 2021
Albert Corporation is a financial technology company established in 2015 and based in Culver City, California. The company offers a mobile application that provides financial advisory services designed to make money management accessible and affordable. Users can directly communicate with financial experts to address various financial issues, build personalized financial plans, and utilize automated investing services. The platform features tools for automatic savings, financial health monitoring, budgeting, and detailed spending reports. Additionally, it offers Albert Instant, which provides advances against paychecks to help customers avoid overdrafts. Albert aggregates financial data from users' bank accounts, credit cards, loans, and investments to analyze income and expenses, enabling personalized recommendations for savings accounts and loan applications. The company is supported by several investors, including General Atlantic and QED.

Blend

Series F in 2020
Blend is a digital lending platform that simplifies the application process for mortgages, consumer loans, and deposit accounts. Founded in 2012 and headquartered in San Francisco, California, the company serves over 285 financial institutions, including major players like Wells Fargo and U.S. Bank, by enhancing the customer journey from application to closing. Blend's cloud-based technology streamlines the entire origination process, encompassing back-end workflows and consumer interfaces, while its Title segment facilitates efficient title, settlement, and closing processes for various mortgage products. The platform enables the processing of more than $4 billion in loans daily, significantly aiding consumers in accessing capital and achieving homeownership. Blend primarily generates its revenue from its comprehensive platform, which is designed to improve productivity and foster deeper customer relationships within the financial services sector.

Comprehensive Educational Services

Private Equity Round in 2020
Comprehensive Educational Services provides behavioral analysis and ancillary services to individuals and families impacted by autism or other special needs.

Blend

Series E in 2019
Blend is a digital lending platform that simplifies the application process for mortgages, consumer loans, and deposit accounts. Founded in 2012 and headquartered in San Francisco, California, the company serves over 285 financial institutions, including major players like Wells Fargo and U.S. Bank, by enhancing the customer journey from application to closing. Blend's cloud-based technology streamlines the entire origination process, encompassing back-end workflows and consumer interfaces, while its Title segment facilitates efficient title, settlement, and closing processes for various mortgage products. The platform enables the processing of more than $4 billion in loans daily, significantly aiding consumers in accessing capital and achieving homeownership. Blend primarily generates its revenue from its comprehensive platform, which is designed to improve productivity and foster deeper customer relationships within the financial services sector.

Karvy Computershare

Private Equity Round in 2017
Karvy Computershare is the largest registrar and a market leader, servicing over 70 million investor accounts spread over 900 issuers including banks, PSUs and mutual funds. With a work force of over 2500 experienced professionals drawn from various disciplines. Karvy Computershare has emerged as a market leader in Investor Servicing in the country by offering its services through its network of 450 Branches + 400 locations spread across the country. Karvy Computershare has set new benchmarks in Investor Servicing by establishing performance standards for its Service Delivery. The company has developed and enhanced its Service Delivery through structured and custom built training and development initiatives. Karvy Computershare is the first organization, in its line of business, to achieve the distinction of receiving an ISO 9002 certification and have now migrated to ISO 9001:2008 standards, for quality management systems, certified by DNV. They have also been awarded ISO 27001:2005 certification by DNV, for Their high standards with respect to information security and management system. Head quartered in Hyderabad, India, Karvy Computershare Pvt. Ltd. is a 50:50 Joint Venture between Karvy and Australia-based Computershare - the world's largest Transfer Agent. The joint venture with Computershare Limited helps us adopt international practices in client and investor servicing.

ControlExpert

Private Equity Round in 2017
ControlExpert GmbH develops and operates a SaaS based platform that provides brokerage and claims management services for insurance companies, fleet operators, leasing firms, repair shops, car dealerships, automotive manufacturers, and motor vehicle experts. Its products include C€ AutoCheck, that enables verification and processing of cost estimates; C€ €xpertiseCheck that provides verification of assessments and cost estimates through policies and automotive experts; C€ GlassCheck that enables verification of glass calculations; C€ InvoiceCheck, which offers verification of bodywork calculations; C€ MobileCheck, provides service for mobile device claims from claim notification to the inspection report; C€ TowingCheck, that enables verification from towing to the salvage invoice; C€ EasyClaim, that facilitates claims settlement by application; C€ SpeedCheck, that offers claims prognosis based on the C€ claims database; PostMaster, that offers case-closing and consensual claims processing and digital networking with repair shops, cost approval, and payment; C€ GuaranteeCheck, that enables verification of warranty cases for car manufacturers and importers; C€ FleetControl, that enables verification of maintenance and repair procedures for fleet operators and leasing firms; C€ Cockpit, that enables real time web reporting; and QuickRKÜ that facilitates digital communication between all parties involved. Its clientele include insurance companies, such as Allianz, Aviva, AXA, OVAG, CHUBB, China Taiping, and SIGNAL IDUNA; service providers, including DEKRA, BVdp, and DMS; leasing and fleet companies, such as ARVAl, VOLKSWAGEN LEASING, VMF, and FleetCompany; glasspartners, such as CARGLASS, ATU, and junited AUTOGLASS; and automotive companies, including Ford, Mercedes-Benz, AVAG-Holding, and AUTOWELLER. The company was founded in 2002 and is based in Langenfeld, Germany, with subsidiary offices in the United States, Mexico, Colombia, Brazil, Argentina, Poland, Austria, Switzerland, Spain, Italy, Turkey, and China.

General Information Services

Private Equity Round in 2017
General Information Services is a technology company that specializes in background screening and pre-employment verification services. It offers a comprehensive range of solutions, including criminal history searches, employment and education verifications, credit reports, driving records, and drug testing. The company's services cater to a diverse clientele, including enterprises and small to medium-sized businesses, helping them mitigate risks and enhance their hiring practices. By providing both national and international background check solutions, General Information Services aims to facilitate smarter hiring decisions and improve overall workforce quality.

Aroundhome

Private Equity Round in 2016
Aroundhome is an online broker that specializes in household products and services, assisting customers with significant home-related purchases. The company connects users with individual contractors and service providers, allowing homeowners to seek and compare offers for various home repair needs. By ranking pricing options and aggregating user reviews, Aroundhome enables property owners to make informed decisions when selecting services, streamlining the process of finding reliable solutions for their home improvement projects.

CLEAResult

Private Equity Round in 2013
CLEAResult is an innovative thinker in energy management and delivers the insight and technology to unleash the value of energy.

Citco

Private Equity Round in 2011
Citco is a financial services firm offering fund administration services.

ServiceSource

Venture Round in 2007
ServiceSource International, Inc. is a provider of customer and revenue lifecycle management solutions, specializing in recurring revenue management. The company offers a cloud application called Renew OnDemand, along with managed services, to help organizations enhance subscription, maintenance, and support revenue while improving customer retention and business predictability. By integrating cloud services, managed services, and renewal-ready data, ServiceSource facilitates the end-to-end management of the recurring revenue process, encompassing data management, quoting, selling, and business intelligence. It operates primarily in North America and Latin America, with additional markets in Europe, the Middle East, Africa, and Asia-Pacific. ServiceSource employs a pay-for-performance revenue model, where clients compensate the firm based on the renewal sales generated, contributing to enhanced renewal rates and sales efficiency for its customers.

Daksh eServices

Venture Round in 2002
Daksh eServices is an Indian outsourcing company which offers a range of web enabled customer care services including email response, real-time chat, knowledge management, eCRM architecture and other value added services to global eBusiness. The Daksh vision statement reads "To help eBusiness build exceptional customer relationships by leveraging India's high quality, cost effective intellectual capital ". To realize this vision, Daksh has built a world-class management team drawn from senior professionals at Compaq, Motorola, Andersen Consulting, Pepsi & Hewitt Associates. The team has a collective experience of over 100 man-years in running world-class service operations in an Indian environment and in transitioning business processes from the US to India.

LifeCare

Series A in 2000
LifeCare, Inc. is an online platform that provides personal productivity solutions to employers and members globally, focusing on work-life balance. The company serves over 51 million members through more than 61,000 public and private-sector employers, aiming to reduce absenteeism and presenteeism while enhancing employee loyalty. LifeCare offers a comprehensive suite of services, including counseling, education, referral services, and integrated employee assistance programs, addressing personal needs such as elder care, legal and financial issues, health, and everyday responsibilities. Additionally, LifeCare operates LifeMart, a members-only online discount shopping site that offers significant savings on a wide range of products and services. Founded in 1984 and headquartered in Shelton, Connecticut, LifeCare operates as a subsidiary of Care.com, Inc.

PlanetFeedback

Series B in 2000
PlanetFeedback is a developer of an online community created to assist customers in efficiently interacting with businesses online. The business's online community assists brands, businesses, and companies in gathering, analyzing, and using online consumer feedback in real-time so they may enhance customer service and reduce expenses.

Firepond

Venture Round in 1999
FirePond provides configuration, interactive selling and eService software solutions that help companies more profitably acquire and retain customers. The complementary configuration, guided selling, on-line customer service, and response management applications incorporate proven intelligence engines and patented automation technology.
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