Global Founders Capital

Klaus is a customer service quality management platform that enhances the efficiency of customer interactions through systematic internal feedback. Founded on August 9, 2017, by Kair Käsperand and Martin Kõiva in Tallinn, Estonia, the company focuses on streamlining quality assurance processes, coaching customer service agents, and improving customer retention. Klaus integrates seamlessly with various help desk solutions, allowing organizations to simplify their review systems and reduce reliance on spreadsheets. By providing tools that facilitate better customer service quality, Klaus aims to help companies create less complicated and more effective conversations with their customers.

Onepilot is a company that specializes in customer support software designed to enhance efficiency for both large corporations and small to medium-sized enterprises (SMEs). Its platform offers a ticketing system that ensures a fast and human response to customer inquiries around the clock. By providing instant and qualified answers, Onepilot enables agents to resolve complex issues swiftly, often in just minutes. The software also features transparent pricing, channel flexibility, integrated tools, and detailed analytics, which help clients address specific business challenges, improve customer experience, and potentially increase sales by up to 20% while reducing average response times by half.

Onepilot is a company that specializes in customer support software designed to enhance efficiency for both large corporations and small to medium-sized enterprises (SMEs). Its platform offers a ticketing system that ensures a fast and human response to customer inquiries around the clock. By providing instant and qualified answers, Onepilot enables agents to resolve complex issues swiftly, often in just minutes. The software also features transparent pricing, channel flexibility, integrated tools, and detailed analytics, which help clients address specific business challenges, improve customer experience, and potentially increase sales by up to 20% while reducing average response times by half.

Onepilot is a company that specializes in customer support software designed to enhance efficiency for both large corporations and small to medium-sized enterprises (SMEs). Its platform offers a ticketing system that ensures a fast and human response to customer inquiries around the clock. By providing instant and qualified answers, Onepilot enables agents to resolve complex issues swiftly, often in just minutes. The software also features transparent pricing, channel flexibility, integrated tools, and detailed analytics, which help clients address specific business challenges, improve customer experience, and potentially increase sales by up to 20% while reducing average response times by half.

Klaus is a customer service quality management platform that enhances the efficiency of customer interactions through systematic internal feedback. Founded on August 9, 2017, by Kair Käsperand and Martin Kõiva in Tallinn, Estonia, the company focuses on streamlining quality assurance processes, coaching customer service agents, and improving customer retention. Klaus integrates seamlessly with various help desk solutions, allowing organizations to simplify their review systems and reduce reliance on spreadsheets. By providing tools that facilitate better customer service quality, Klaus aims to help companies create less complicated and more effective conversations with their customers.

Voya is a developer of a chat-based business travel service that aims to simplify the process of booking and managing travel for both travelers and companies. The platform leverages advanced artificial intelligence technologies alongside the expertise of experienced travel advisors to provide a responsive travel assistant. This allows users to efficiently plan and book flights through simple text messages, significantly reducing the time and effort required for travel arrangements. Companies appreciate Voya for its straightforward onboarding process, seamless integration with existing accounting systems, and the ease of implementing travel guidelines and approval workflows. Overall, Voya enhances the business travel experience by making it more accessible and manageable.

Dreamlines, established in 2012, is a leading online travel agency specializing in cruise bookings. With a strong presence in Europe and expanding globally, the company operates in 12 countries across five continents, serving customers in more than 100 countries. Dreamlines offers a wide range of cruises, enabling customers to search, compare, and book online, while providing independent advice to help them make informed decisions. The company's in-house developed GDS/CRM system caters to the specific demands of the cruise industry, enhancing customer satisfaction and streamlining global operations. Additionally, Dreamlines' own tour operator business offers unique cruise packages created by experienced cruise experts, exclusively available on their platform.

Dreamlines, established in 2012, is a leading online travel agency specializing in cruise bookings. With a strong presence in Europe and expanding globally, the company operates in 12 countries across five continents, serving customers in more than 100 countries. Dreamlines offers a wide range of cruises, enabling customers to search, compare, and book online, while providing independent advice to help them make informed decisions. The company's in-house developed GDS/CRM system caters to the specific demands of the cruise industry, enhancing customer satisfaction and streamlining global operations. Additionally, Dreamlines' own tour operator business offers unique cruise packages created by experienced cruise experts, exclusively available on their platform.

Voya is a developer of a chat-based business travel service that aims to simplify the process of booking and managing travel for both travelers and companies. The platform leverages advanced artificial intelligence technologies alongside the expertise of experienced travel advisors to provide a responsive travel assistant. This allows users to efficiently plan and book flights through simple text messages, significantly reducing the time and effort required for travel arrangements. Companies appreciate Voya for its straightforward onboarding process, seamless integration with existing accounting systems, and the ease of implementing travel guidelines and approval workflows. Overall, Voya enhances the business travel experience by making it more accessible and manageable.

Angel.ai, founded in February 2015, offers a text message-based personal concierge service that enables users to make various requests at any time of day. Utilizing Human Assisted Artificial Intelligence, the service connects clients with trained operators who assist with tasks such as ordering food, making restaurant reservations, and booking hotels or travel tickets. Angel.ai operates with a focus on user convenience, fulfilling on-demand requests without charge, aside from possible service costs, markups, or hidden fees. This approach allows clients to save time and streamline their everyday activities through simple text messages.

OnlineTours is a Russian online travel agency specializing in the sale of packaged tourist tours through its website. The company operates a digital platform designed to help users plan their holiday vacations by providing a user-friendly search system for various destinations. OnlineTours facilitates the entire process of searching, booking, and paying for tours, allowing clients to easily select their ideal vacation options. By offering a comprehensive range of services, the company aims to enhance the travel planning experience for its customers.

Dreamlines, established in 2012, is a leading online travel agency specializing in cruise bookings. With a strong presence in Europe and expanding globally, the company operates in 12 countries across five continents, serving customers in more than 100 countries. Dreamlines offers a wide range of cruises, enabling customers to search, compare, and book online, while providing independent advice to help them make informed decisions. The company's in-house developed GDS/CRM system caters to the specific demands of the cruise industry, enhancing customer satisfaction and streamlining global operations. Additionally, Dreamlines' own tour operator business offers unique cruise packages created by experienced cruise experts, exclusively available on their platform.

Eventbrite operates a global online platform enabling users to discover, create, and manage events. Its services include ticketing, registration, promotion, and event planning tools, catering to various event types such as music festivals, conferences, workshops, and more. Founded in 2006, Eventbrite is headquartered in San Francisco.