Madrona Venture Group

Ravenna specializes in an AI-driven internal help desk platform, primarily serving IT and operations teams. The platform integrates with Slack, transforming any message into support tickets, automating service requests, and streamlining workflows. It also generates AI-powered knowledge and provides analytics to help teams measure and improve their performance over time.

Read AI enhances meeting productivity by offering AI-driven features such as intelligent scheduling, real-time analytics, and detailed meeting summaries. It generates concise summaries ('Readouts') for emails and messages across platforms like Gmail, Outlook, Teams, and Slack. Additionally, it summarizes video calls from Zoom, Microsoft Teams, and Google Meet.

Read AI enhances meeting productivity by offering AI-driven features such as intelligent scheduling, real-time analytics, and detailed meeting summaries. It generates concise summaries ('Readouts') for emails and messages across platforms like Gmail, Outlook, Teams, and Slack. Additionally, it summarizes video calls from Zoom, Microsoft Teams, and Google Meet.

OthersideAI Inc., established in 2020 and headquartered in Melville, New York, specializes in developing productivity and communication tools powered by artificial intelligence and natural language processing technology. The company's primary offering is email services enhanced with AI capabilities.

Magnify operates a post-sales orchestration platform that aids software companies in enhancing their customer experience. Utilizing artificial intelligence and machine learning, the platform automates various aspects of the customer lifecycle, from onboarding to renewal, while seamlessly integrating with existing technologies. Magnify focuses on driving product adoption and growth by optimizing customer interactions through tailored sequences and timing, which include emails, training videos, and in-product engagements. Additionally, the platform identifies potential churn and opportunities for expansion, allowing companies to proactively implement appropriate actions to improve retention rates and ensure the success of customer accounts.

Read AI enhances meeting productivity by offering AI-driven features such as intelligent scheduling, real-time analytics, and detailed meeting summaries. It generates concise summaries ('Readouts') for emails and messages across platforms like Gmail, Outlook, Teams, and Slack. Additionally, it summarizes video calls from Zoom, Microsoft Teams, and Google Meet.

OthersideAI Inc., established in 2020 and headquartered in Melville, New York, specializes in developing productivity and communication tools powered by artificial intelligence and natural language processing technology. The company's primary offering is email services enhanced with AI capabilities.

Shyft Technologies Inc. is a company that specializes in workforce management through its innovative mobile application. Founded in 2015 and based in Seattle, Washington, with an additional office in Los Angeles, the company provides a platform that enables employees in industries such as retail, supply chain, food service, and grocery to swap shifts, share schedules, and communicate effectively. By facilitating shift-swapping and posting, Shyft empowers employees with greater scheduling flexibility, while also allowing companies to streamline operations and reduce redundant tasks. This not only enhances productivity but also enables frontline workers to focus on sales and customer engagement. Shyft has established itself as a leader in product development and mobile solutions, earning recognition as the 2018 Gold Prize Winner of the Seattle Business Magazine’s Tech Impact Award for Emerging Companies.

MessageYes' mission is to help people effortlessly discover and purchase items they love using their mobile phones. MessageYes is the first platform to offer frictionless e-commerce over mobile messaging for brands looking to engage and transact directly with their customers. Leveraging artificial intelligence (AI), human-assisted AI, and integrated payments, the MessageYes platform learns from customer feedback to make the experience serendipitous to each person and brand. Message recipients simply reply "Yes" to instantly buy from their mobile phones.

Shyft Technologies Inc. is a company that specializes in workforce management through its innovative mobile application. Founded in 2015 and based in Seattle, Washington, with an additional office in Los Angeles, the company provides a platform that enables employees in industries such as retail, supply chain, food service, and grocery to swap shifts, share schedules, and communicate effectively. By facilitating shift-swapping and posting, Shyft empowers employees with greater scheduling flexibility, while also allowing companies to streamline operations and reduce redundant tasks. This not only enhances productivity but also enables frontline workers to focus on sales and customer engagement. Shyft has established itself as a leader in product development and mobile solutions, earning recognition as the 2018 Gold Prize Winner of the Seattle Business Magazine’s Tech Impact Award for Emerging Companies.

MessageYes' mission is to help people effortlessly discover and purchase items they love using their mobile phones. MessageYes is the first platform to offer frictionless e-commerce over mobile messaging for brands looking to engage and transact directly with their customers. Leveraging artificial intelligence (AI), human-assisted AI, and integrated payments, the MessageYes platform learns from customer feedback to make the experience serendipitous to each person and brand. Message recipients simply reply "Yes" to instantly buy from their mobile phones.

Talisma is a provider of customer interaction management software with over 22 years of experience in the industry. The company specializes in integrating various communication channels, including web self-service, email response management, live chat, VoIP, and phone, into a cohesive Customer Interaction Management Hub. Talisma's solutions are designed to address the evolving challenges faced by businesses and educational institutions, enabling them to achieve results efficiently. Additionally, the company offers comprehensive analytics and a system-wide knowledge base to enhance customer engagement and streamline communication processes.

Talisma is a provider of customer interaction management software with over 22 years of experience in the industry. The company specializes in integrating various communication channels, including web self-service, email response management, live chat, VoIP, and phone, into a cohesive Customer Interaction Management Hub. Talisma's solutions are designed to address the evolving challenges faced by businesses and educational institutions, enabling them to achieve results efficiently. Additionally, the company offers comprehensive analytics and a system-wide knowledge base to enhance customer engagement and streamline communication processes.

Talisma is a provider of customer interaction management software with over 22 years of experience in the industry. The company specializes in integrating various communication channels, including web self-service, email response management, live chat, VoIP, and phone, into a cohesive Customer Interaction Management Hub. Talisma's solutions are designed to address the evolving challenges faced by businesses and educational institutions, enabling them to achieve results efficiently. Additionally, the company offers comprehensive analytics and a system-wide knowledge base to enhance customer engagement and streamline communication processes.