Madrona Venture Group

Ravenna specializes in an AI-driven internal help desk platform, primarily serving IT and operations teams. The platform integrates with Slack, transforming any message into support tickets, automating service requests, and streamlining workflows. It also generates AI-powered knowledge and provides analytics to help teams measure and improve their performance over time.

AnswerIQ is an AI‑driven customer support platform that automates ticket triage, classification, and response, integrating with existing CXMs such as Zendesk and Salesforce. It offers self‑assist deflection, chatbot, agent assist, and analytics tools to improve efficiency and reduce costs. Founded in 2017 and based in Seattle, the company originated as a spin‑out from GE and is now a subsidiary of Freshworks.

Ticketure is an innovative ticketing system that enables flexibility in constructing timed admission and membership experience for staff. The system providing stellar customer service its easy-to-use mobile solution comes complete with the tools to eliminate barriers and usher your visitors straight into the adventure efficiently. With a combination of one-off events, repeating and timed entry events, managing event schedules can often be a complex process. Ticketure includes a complete Business Intelligence (BI) suite which allows you to slice and segment data for macro and micro understanding of sales, operation, and customers. In addition, the APIs allow for information sharing with other systems and reporting environments, allowing Ticketure to push information directly into an organization's existing BI solutions.