Norwest Venture Partners
Norwest Venture Partners is a venture capital and growth equity firm founded in 1961 and headquartered in California, with a presence in Menlo Park and Palo Alto. It backs technology-driven companies across stages, from seed to growth, primarily in the United States, with extensions into India and Israel. The firm invests in sectors including software, information services, business services, financial services, healthcare, enterprise technology, and consumer products and services. Norwest emphasizes a proactive, partnership-based approach, leveraging its extensive network, operating experience, and a broad range of resources to help CEOs and founders scale their businesses. Across its portfolio, Norwest has supported hundreds of companies through multiple rounds of financing, aiming to partner with teams that demonstrate strong market position, revenue traction, and durable growth potential. The firm seeks to combine capital with strategic guidance, enabling portfolio companies to accelerate product development, go-to-market execution, and international expansion where appropriate.
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Past deals in VoIP
Qualified
Series C in 2022
Qualified.com, Inc. specializes in a conversational marketing platform designed to enhance engagement with potential customers. The platform alerts sales teams when qualified leads visit their websites, enabling immediate interaction through chat, voice calls, and screen sharing. Tailored for companies utilizing Salesforce, Qualified empowers enterprise sales and marketing teams to convert their corporate websites into effective sales tools, thereby optimizing their sales pipelines. By providing a comprehensive view of website visitors and equipping businesses with the necessary tools to identify target buyers, Qualified facilitates real-time conversations that can significantly drive sales growth. The company, based in San Francisco, California, was formerly known as FATBEAR LABS Inc. and rebranded in January 2019.
Qualified
Series B in 2021
Qualified.com, Inc. specializes in a conversational marketing platform designed to enhance engagement with potential customers. The platform alerts sales teams when qualified leads visit their websites, enabling immediate interaction through chat, voice calls, and screen sharing. Tailored for companies utilizing Salesforce, Qualified empowers enterprise sales and marketing teams to convert their corporate websites into effective sales tools, thereby optimizing their sales pipelines. By providing a comprehensive view of website visitors and equipping businesses with the necessary tools to identify target buyers, Qualified facilitates real-time conversations that can significantly drive sales growth. The company, based in San Francisco, California, was formerly known as FATBEAR LABS Inc. and rebranded in January 2019.
Qualified
Series A in 2020
Qualified.com, Inc. specializes in a conversational marketing platform designed to enhance engagement with potential customers. The platform alerts sales teams when qualified leads visit their websites, enabling immediate interaction through chat, voice calls, and screen sharing. Tailored for companies utilizing Salesforce, Qualified empowers enterprise sales and marketing teams to convert their corporate websites into effective sales tools, thereby optimizing their sales pipelines. By providing a comprehensive view of website visitors and equipping businesses with the necessary tools to identify target buyers, Qualified facilitates real-time conversations that can significantly drive sales growth. The company, based in San Francisco, California, was formerly known as FATBEAR LABS Inc. and rebranded in January 2019.
Fam
Convertible Note in 2017
Fam's mission is to build products that revolutionize the way teens and millennials communicate. They believe in a calculated combination of live group video and group chat messaging to execute this.
It is the world’s first group video chat app for iMessage, with over 7 million users. Their app instantly connects with the family and friends closest to its user through group video calling, right from their iPhone, and Android text message app.
TuVox/West Corporation
Series D in 2007
TuVox, Inc. specializes in providing speech application and contact center solutions for both inbound and outbound calls. The company's offerings include natural language call routing, customer support triage, and product support that integrates with live agents. TuVox's solutions cater to various industries, including telecommunications, financial services, healthcare, high technology, and retail, as well as sectors such as media and publishing, travel, and energy. The company also offers managed services, which encompass turnkey application support, monitoring, and quality assurance, along with design center services for tailored application development. Additionally, TuVox provides options for ongoing support through its On Premise service and enables clients to manage applications via the On Demand Portal.
Reliance Globalcom
Venture Round in 2006
Reliance Globalcom, a division of Reliance Communications, leads the global telecommunications operations of India's largest integrated telecom service provider. The company integrates various services, including enterprise solutions, capacity sales, managed services, and a wide range of retail offerings such as global voice, internet solutions, and value-added services. Reliance Globalcom caters to a diverse clientele, serving over 2,100 enterprises, 200 carriers, and approximately 2.2 million retail customers across 163 countries and six continents.
Reliance Globalcom
Venture Round in 2005
Reliance Globalcom, a division of Reliance Communications, leads the global telecommunications operations of India's largest integrated telecom service provider. The company integrates various services, including enterprise solutions, capacity sales, managed services, and a wide range of retail offerings such as global voice, internet solutions, and value-added services. Reliance Globalcom caters to a diverse clientele, serving over 2,100 enterprises, 200 carriers, and approximately 2.2 million retail customers across 163 countries and six continents.
TuVox/West Corporation
Series D in 2004
TuVox, Inc. specializes in providing speech application and contact center solutions for both inbound and outbound calls. The company's offerings include natural language call routing, customer support triage, and product support that integrates with live agents. TuVox's solutions cater to various industries, including telecommunications, financial services, healthcare, high technology, and retail, as well as sectors such as media and publishing, travel, and energy. The company also offers managed services, which encompass turnkey application support, monitoring, and quality assurance, along with design center services for tailored application development. Additionally, TuVox provides options for ongoing support through its On Premise service and enables clients to manage applications via the On Demand Portal.
Brecis Communications
Series C in 2003
Brecis Communications is a communications company that specializes in advanced broadband multi-service network processor architectures. The company provides multiservice processors designed to assist enterprises and small businesses in implementing managed security and enhanced broadband services. Brecis develops embedded solutions for a range of applications, including security appliances, broadband routers, multiservice access devices, integrated access devices, and VoIP gateways. Their offerings include both silicon and software platforms that encompass voice processing, security, and packet processing capabilities, enabling efficient and secure communication solutions for various industries.
NexVerse Networks
Venture Round in 2001
NexVerse Networks supplies generation softswitch solutions based on the ipVerse ControlSwitch platform. The company was founded in October 2001 and is based in San Jose, California.
Shoretel
Venture Round in 2001
ShoreTel, based in Sunnyvale, California, specializes in developing and selling Internet Protocol (IP) communication systems for enterprises both domestically and internationally. The company provides a range of solutions, including IP phones, voice switches, and service appliances, all built on a distributed software architecture that allows multi-site businesses to operate under a unified telecommunications system. Key offerings include the ShoreTel Communicator, which integrates IP telephony with instant messaging and video collaboration, as well as a contact center solution that efficiently routes incoming contacts. Additionally, ShoreTel supports businesses with custom application development, system design, installation, and training services. Founded in 1996, ShoreTel serves a diverse clientele, including small, medium, and large companies, as well as public institutions across various sectors such as education, healthcare, and technology.
Brecis Communications
Series B in 2001
Brecis Communications is a communications company that specializes in advanced broadband multi-service network processor architectures. The company provides multiservice processors designed to assist enterprises and small businesses in implementing managed security and enhanced broadband services. Brecis develops embedded solutions for a range of applications, including security appliances, broadband routers, multiservice access devices, integrated access devices, and VoIP gateways. Their offerings include both silicon and software platforms that encompass voice processing, security, and packet processing capabilities, enabling efficient and secure communication solutions for various industries.
ipVerse
Series C in 2000
ipVerse is a technology company headquartered in Sunnyvale, California, specializing in the development of software-based switches for service providers. Founded in 1998, ipVerse offers the ControlSwitch platform, a carrier-class application that facilitates the delivery of both traditional and converged voice-data services over packet-based wireline and wireless networks. The company's innovative solutions enable service providers to efficiently transition between legacy voice networks and next-generation data networks, preserving quality and performance while accelerating the convergence of voice and data communications. By providing a robust infrastructure, ipVerse empowers its clients to rapidly deploy new, revenue-generating services that meet customer demands.
Brecis Communications
Series A in 2000
Brecis Communications is a communications company that specializes in advanced broadband multi-service network processor architectures. The company provides multiservice processors designed to assist enterprises and small businesses in implementing managed security and enhanced broadband services. Brecis develops embedded solutions for a range of applications, including security appliances, broadband routers, multiservice access devices, integrated access devices, and VoIP gateways. Their offerings include both silicon and software platforms that encompass voice processing, security, and packet processing capabilities, enabling efficient and secure communication solutions for various industries.
Shoreline Teleworks
Venture Round in 2000
Shoreline Communications, based in Sunnyvale, California, was founded in 1996 and has been making Voice-Over-IP a reality for enterprise customers for nearly two years. Shoreline's award-winning IP Voice Communications System is based on a unique distributed architecture that links multiple customer locations into a single, integrated IP voice network. The system also provides both a rich set of integrated voice services as well as standards-based interfaces to 3rd party voice applications that enhance personal and organizational productivity. Powered by ShoreWare ™ server and call manager software, ShoreGear™ voice switches and ShoreCare™ support services, the Shoreline Communication System is the platform of choice for the enterprise and service providers.
ipVerse
Series B in 1999
ipVerse is a technology company headquartered in Sunnyvale, California, specializing in the development of software-based switches for service providers. Founded in 1998, ipVerse offers the ControlSwitch platform, a carrier-class application that facilitates the delivery of both traditional and converged voice-data services over packet-based wireline and wireless networks. The company's innovative solutions enable service providers to efficiently transition between legacy voice networks and next-generation data networks, preserving quality and performance while accelerating the convergence of voice and data communications. By providing a robust infrastructure, ipVerse empowers its clients to rapidly deploy new, revenue-generating services that meet customer demands.
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