BILT is a mobile application that offers 3D interactive instructions for product assembly and installation. Launched in 2015 and based in Grapevine, Texas, BILT enhances the user experience by providing step-by-step guidance, including necessary tools and parts overview. The app also allows consumers to review products and assign a Net Promoter Score (NPS) based on their experiences. This innovative approach has been shown to improve NPS, star ratings, product registrations, and brand loyalty while simultaneously reducing return rates, customer support inquiries, assembly time, and errors. Additionally, BILT supports manufacturers in their sustainability initiatives by minimizing the use of paper instructions and registration cards. The application also equips brands with valuable analytics, transforming the way companies engage with their consumers.
BILT
Venture Round in 2021
BILT is a mobile application that offers 3D interactive instructions for product assembly and installation. Launched in 2015 and based in Grapevine, Texas, BILT enhances the user experience by providing step-by-step guidance, including necessary tools and parts overview. The app also allows consumers to review products and assign a Net Promoter Score (NPS) based on their experiences. This innovative approach has been shown to improve NPS, star ratings, product registrations, and brand loyalty while simultaneously reducing return rates, customer support inquiries, assembly time, and errors. Additionally, BILT supports manufacturers in their sustainability initiatives by minimizing the use of paper instructions and registration cards. The application also equips brands with valuable analytics, transforming the way companies engage with their consumers.
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