SoftBank Group

SoftBank Group is a multinational telecommunications and internet corporation based in Japan. It operates through four segments: mobile communications, Sprint, fixed-line telecommunications, and internet. The company provides a wide range of services, including mobile and fixed-line voice and data transmission services, broadband services, internet advertising, e-commerce, and digital television. SoftBank Group also invests in various technologies through its venture capital arms, such as SoftBank Investment Advisers and SoftBank Vision Fund, focusing on areas like artificial intelligence, robotics, and the Internet of Things. One of its notable subsidiaries, SoftBank Robotics, designs and manufactures humanoid robots for various applications, including education, healthcare, and business.

Karim Abouzahr

Director, SoftBank Europe Ventures

Praveen Akkiraju

Managing Partner, Americas, Asia

Kristin Bannon

Investment Director, SoftBank Investment Advisers

Jonathan Bullock

COO and Managing Director

John Cassidy

Investment Director, Life Sciences and HealthTech

Tom Cheung

Partner, Americas

Rodrigo Costa

Partner

Serena Dayal

Partner, Americas

Angela Du

Partner, Americas

Colin Fan

Managing Partner, SoftBank Investment Advisers

Ted Fike

Director, Americas

Ronald Fisher

Vice Chairman

Navneet Govil

Managing Partner, CFO

Ayush Jain

Investment Vice President

Lydia Jett

Partner

Sumer Juneja

Managing Partner and Head of EMEA and India Investing

Robert Kaplan

Investment Director

Chris Lee

Partner, Asia

Anna Lo

Director, Americas

Amit Lubovsky

Investor

Jimi Macdonald

Director

Kentaro Matsui

Managing Partner, Asia

Ken Miyauchi

Representative Director and Senior Executive Vice President

Greg Moon

Executive Managing Partner

Akshay Naheta

Partner, EMEA

Gowri Narayanan

Partner, FinTech

Karol Niewiadomski

Partner

Shu Nyatta

Managing Partner

Max Ohrstrand

Partner, EMEA

Vikas Parekh

Managing Partner, Americas

Ben Parton

Director of Deals and Transactions

Yanni Pipilis

Managing Partner

Narendra Rathi

Director, Asia

Brett Rochkind

Managing Partner

Masayoshi Son

Founder

Ram Trichur

Partner

Ervin Tu

Partner, Americas

Aaron Wong

Vice President

Kenichi Yoshida

Chief Business Officer and Executive Vice President

Linda Yu

Vice President, Vision Fund

Andrew Zloto

Investment Director

Tim Yap

Director, EMEA

Past deals in Technical Support

Whatfix

Series E in 2024
Whatfix is a company that specializes in providing a digital adoption platform designed to enhance user productivity and ensure process compliance across various applications. Their platform offers personalized, real-time guidance within applications, making it easier for users to navigate and complete tasks efficiently. This includes simulated application environments for training purposes and no-code application analytics. By leveraging generative AI, Whatfix helps companies improve the overall user experience, whether the applications are used internally or by customers. The platform aims to streamline learning and support processes, ultimately driving productivity gains and better decision-making through data-driven insights.

Whatfix

Secondary Market in 2024
Whatfix is a company that specializes in providing a digital adoption platform designed to enhance user productivity and ensure process compliance across various applications. Their platform offers personalized, real-time guidance within applications, making it easier for users to navigate and complete tasks efficiently. This includes simulated application environments for training purposes and no-code application analytics. By leveraging generative AI, Whatfix helps companies improve the overall user experience, whether the applications are used internally or by customers. The platform aims to streamline learning and support processes, ultimately driving productivity gains and better decision-making through data-driven insights.

Whatfix

Series D in 2021
Whatfix is a company that specializes in providing a digital adoption platform designed to enhance user productivity and ensure process compliance across various applications. Their platform offers personalized, real-time guidance within applications, making it easier for users to navigate and complete tasks efficiently. This includes simulated application environments for training purposes and no-code application analytics. By leveraging generative AI, Whatfix helps companies improve the overall user experience, whether the applications are used internally or by customers. The platform aims to streamline learning and support processes, ultimately driving productivity gains and better decision-making through data-driven insights.

Arrcus

Venture Round in 2021
Arrcus, Inc. is a technology company based in San Jose, California, that specializes in developing closed-source operating systems for networking hardware, including switches and routers. Founded in 2016, Arrcus offers a suite of products designed to facilitate scalable infrastructure across physical, virtual, and cloud environments. Key offerings include ArcOS, a hardware-agnostic network operating system; ArcRR, a 64-bit route reflector; and ArcIQ, an analytics platform providing real-time insights for network management and troubleshooting. The company also features Arrcus VDR, an advanced routing platform, alongside solutions for IP/EVPN Clos and multi-cloud networking. Through its software, Arrcus aims to enhance connectivity among people, machines, and data, simplifying operations and management across complex network infrastructures.

LiteScape

Series B in 2007
LiteScape Technologies, Inc., established in 2003, specializes in developing and selling unified communications applications for Voice over Internet Protocol (VoIP) environments. The company's primary products include Oncast, a platform enabling users to control their phones from personal computers for communication and access to collaboration and web applications; CallTrackPRO, a tool for legal and professional services firms to automatically associate client-matter and project codes to phone calls; Secure Profile Management, providing personalized access to communications applications and corporate data on IP phones with multi-factor authorization; and LiteScape SDK, integrating real-time infrastructure into business applications and enterprise resources. LiteScape serves various verticals such as retail, government, financial, healthcare, and education, as well as professional services firms and application providers. The company has strategic partnerships with industry leaders like Cisco and Microsoft, and is headquartered in Redwood Shores, California.

LiteScape

Series A in 2005
LiteScape Technologies, Inc., established in 2003, specializes in developing and selling unified communications applications for Voice over Internet Protocol (VoIP) environments. The company's primary products include Oncast, a platform enabling users to control their phones from personal computers for communication and access to collaboration and web applications; CallTrackPRO, a tool for legal and professional services firms to automatically associate client-matter and project codes to phone calls; Secure Profile Management, providing personalized access to communications applications and corporate data on IP phones with multi-factor authorization; and LiteScape SDK, integrating real-time infrastructure into business applications and enterprise resources. LiteScape serves various verticals such as retail, government, financial, healthcare, and education, as well as professional services firms and application providers. The company has strategic partnerships with industry leaders like Cisco and Microsoft, and is headquartered in Redwood Shores, California.

LiteScape

Series A in 2005
LiteScape Technologies, Inc., established in 2003, specializes in developing and selling unified communications applications for Voice over Internet Protocol (VoIP) environments. The company's primary products include Oncast, a platform enabling users to control their phones from personal computers for communication and access to collaboration and web applications; CallTrackPRO, a tool for legal and professional services firms to automatically associate client-matter and project codes to phone calls; Secure Profile Management, providing personalized access to communications applications and corporate data on IP phones with multi-factor authorization; and LiteScape SDK, integrating real-time infrastructure into business applications and enterprise resources. LiteScape serves various verticals such as retail, government, financial, healthcare, and education, as well as professional services firms and application providers. The company has strategic partnerships with industry leaders like Cisco and Microsoft, and is headquartered in Redwood Shores, California.

Broad Daylight

Series C in 2001
Broad Daylight is a software development company based in Santa Clara, California, established in 1997. The company specializes in creating e-service solutions that enhance customer self-service and employee self-help capabilities. By offering innovative software, Broad Daylight helps businesses and government agencies minimize customer support costs while maintaining high service quality. Its solutions empower organizations to provide immediate answers to customer inquiries on their websites, effectively reducing the volume of calls and emails directed to support desks. The company's client roster includes notable organizations such as Cisco Systems, Deluxe Corp., Eastman Kodak Company, Hilton Hotels, Tyco International, and the U.S. Securities and Exchange Commission.

Xythos Software

Series A in 2001
Xythos Software specializes in secure document management and collaboration solutions tailored for academic, commercial, and government organizations. Founded in 1999 and based in San Francisco, the company provides a suite of products, including the WebFile Server, which facilitates the management of unstructured content and files, and the Enterprise Document Manager, designed for document management and collaboration. Xythos also offers the Digital Locker for K-12 institutions and higher education, allowing users to store, publish, and collaborate on research content. Additionally, the company provides Drive, which transforms Windows desktop applications into a WebDAV-powered collaboration tool, and Developer Studio, enabling customization of content management installations. The Filer application allows users to upload documents into enterprise systems while attaching relevant metadata and classification information. Overall, Xythos Software enables organizations to effectively manage and share information securely throughout its lifecycle.

Finali

Series B in 2001
Finali provides integrated customer support and sales support management services for e-commerce sites. It provides companies with netSage Automated Agent, its proprietary patented automated-agent technology. It also offers suite of customer-relationship management outsourcing services including consulting, training, and dedicated live help. Finali was founded in 1999 and is based in Westminister, Colorado.

United NL

Venture Round in 2000
United NL is a collocation and web hosting service provider. It also provides SeedBuilding, a network building service, which provides xDSL-based broadband services for family and business use.

PeoplePC

Venture Round in 1999
PeoplePC, Inc. specializes in providing dial-up Internet connectivity services primarily to corporations, membership organizations, portals, and online content providers. Founded in 1999 and headquartered in Atlanta, Georgia, the company offers a range of additional services, including web mail with spam control, email virus protection, and technical support. PeoplePC also provides security features such as anti-virus, anti-spyware, firewall, and phishing protection solutions. As of July 30, 2002, PeoplePC operates as a subsidiary of EarthLink Inc.

Support.com

Series B in 1999
Support.com provides customer support services and cloud-based software primarily in the United States, focusing on both consumer and small to medium business markets. The company offers outsourced support solutions tailored for various clients, including service providers, retailers, and technology companies. Their services encompass device set-up, troubleshooting, virus and malware removal, and support for wireless networks and home automation systems. Additionally, Support.com Cloud, their software-as-a-service solution, optimizes customer interactions and enhances user experience by facilitating self-service and resolving complex technical issues. The company also offers end-user software products, such as SUPERAntiSpyware, which provides malware protection. Founded in 1997 and headquartered in Wilmington, Delaware, Support.com aims to keep clients productive and secure through its comprehensive technology support services.

Support.com

Series A in 1997
Support.com provides customer support services and cloud-based software primarily in the United States, focusing on both consumer and small to medium business markets. The company offers outsourced support solutions tailored for various clients, including service providers, retailers, and technology companies. Their services encompass device set-up, troubleshooting, virus and malware removal, and support for wireless networks and home automation systems. Additionally, Support.com Cloud, their software-as-a-service solution, optimizes customer interactions and enhances user experience by facilitating self-service and resolving complex technical issues. The company also offers end-user software products, such as SUPERAntiSpyware, which provides malware protection. Founded in 1997 and headquartered in Wilmington, Delaware, Support.com aims to keep clients productive and secure through its comprehensive technology support services.
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