Private Equity Round in 2021
Proven by the world's most demanding enterprises, including AAA NCNU, Constant Contact, Falck, Hootsuite, Pitney Bowes, Audi, Adobe, Telekom Denmark, Philips, Roku, and VMware, Aria helps enterprises grow their recurring revenue businesses. Aria helps clients take advantage of each customer-driven event − known as revenue moments − with agile billing, active customer engagement, and the rapid development of new products and services. With Aria's end-to-end active monetization platform, global brands can get to market faster with a wider variety of products and services, while maximizing customer satisfaction, retention, and lifetime value.
Capital Vision Services, LLC, operating under the name MyEyeDr., is a leading optometric practice management company based in Vienna, Virginia. Founded in 2001, it manages a network of over 100 MyEyeDr. offices across several states, including the District of Columbia, Maryland, Virginia, North Carolina, South Carolina, Georgia, Florida, and Delaware. The company specializes in providing comprehensive optometric and retail optical services, leveraging its significant purchasing power to offer value pricing on eyewear and contact lenses. Capital Vision Services supports its network of practices with a full range of services, including financial management, marketing, human resources, accounting, and managed care credentialing. This comprehensive support allows MyEyeDr. practices to focus on delivering high-quality, personalized eye care to their patients.
SMS Assist is a provider of business services focused on enhancing transparency and control in the facilities maintenance sector. The company operates a scalable, cloud-based technology platform that connects its operations with client locations and subcontracted affiliates. By leveraging this technology, SMS Assist enables clients, particularly large multi-location chains, to reduce their facilities maintenance costs by an average of 20% while maintaining or improving service quality. The services offered encompass a wide range of maintenance needs, including electrical work, plumbing, carpentry, cleaning, landscaping, and snow removal. With over 40,000 unique customer sites under contract, SMS Assist aims to optimize the management of these services, which are often delegated to local subcontractors, thereby addressing inefficiencies and enhancing overall service delivery.
Vitals Consumer Services, LLC specializes in healthcare transparency and engagement solutions for consumers, employers, and health plans. Established in 2006 and headquartered in Lyndhurst, New Jersey, the company offers various tools to assist individuals in navigating their healthcare options. Among its key offerings are an online search tool for finding doctors, a healthcare transparency platform that clarifies health benefits and care choices, and an incentive program that rewards patients for selecting cost-effective care. Vitals serves over 280 million people annually, helping them make informed decisions about their healthcare. As of August 2018, Vitals operates as a subsidiary of WebMD Health Corp, with additional locations in New York, Tulsa, Westborough, and Bedford.
USI is a leader in insurance brokerage and consulting. With more than 4,000 dedicated, experienced and innovative professionals in more than 140 offices across the United States, they have a team of professionals nearby ready to serve you. USI Insurance Services leverages the USI ONE Advantage to deliver risk management and benefit solutions with bottom-line financial impact.
!hey provides live interaction capabilities for e-business through !heycenter(sm), the first and only application Web site for e-customer sales and service. !hey offers a new way for e-businesses to combine self-service and interactive services with the power and features of sophisticated customer interaction solutions. !heycenter supports traditional ways of communicating - live voice and interactive voice response and new ways of communicating that are made possible by the Internet, including text chat, voice chat, e-mail, and collaboration. !hey makes it easy for e-businesses to snap customer care capabilities into their Web sites and quickly establish a complete interaction solution.
Edocs offers its users with customer self-service and e-billing software solutions. The company is a U.S.-based enterprise that was acquired by Siebel Systems in 2004.
Servicesoft Technologies Inc., a provider of Internet Customer Service softwar.
Agillion enables companies to provide customers with a level of service they've never encountered online—or anywhere else. By creating Agillion CustomerPagesSM—custom, password-protected Web sites that are accessible 24 hours a day, 7 days a week—you can: Let your customers place and check on the status of orders, alert you to problems, retrieve documents you're collaborating on together, write you a note, download a product catalog, etc. Capture customer information in real-time and securely store it in a central database that your Team can access from any web browser. Focus on your top customers by receiving reminders and important alerts about their activity.
Edocs offers its users with customer self-service and e-billing software solutions. The company is a U.S.-based enterprise that was acquired by Siebel Systems in 2004.
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