Zendesk

Zendesk is a customer service platform that develops software to empower organizations and customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. Zendesk serves more than 150,000 customers across hundreds of industries in over 30 languages. Zendesk was founded in 2007 and is headquartered in San Francisco, California.

Alexander Aghassipour

Co-Founder

Cristina Fonseca

VP, Product

Christoph Janz

Investor and Advisor

15 past transactions

EMARKETING SOLUTIONS, LLC

Seed Round in 2022
We help online businesses grow with Our best marketing tips and insights. We provide content on digital marketing tools, software, and online marketing education, All in one place

U22

Seed Round in 2022
U22 is a media streaming platform.

Alliants

Corporate Round in 2022
Founded in 2009, we have built industry changing technology solutions, including award winning mobile apps and chat applications that transform the digital guest experience. Millions of users around the globe use our technology as guests of the world’s most luxurious hotels and brands.

Lessonly

Series C in 2020
Seismic specializes in enablement that helps organizations engage customers, enable teams, and ignite revenue growth. Their solutions include sales content management, learning and coaching, buyer engagement, content automation, strategy and planning, and enablement intelligence.

Tymeshift

Seed Round in 2020
Tymeshift is building the future of workforce management for next generation support teams that run on Zendesk. Beautifully simple scheduling, a forecast you can trust, and real-time reports to deliver better customer service.

Smooch Technologies

Acquisition in 2019
Smooch is the best way to have personal, rich conversations with your customers online or in your mobile app. We handle thousands of communication for successful startups and leading companies around the world, every year. Our features, integrations and developer-friendly APIs let our users focus on delivering the best possible service. We think that interacting with businesses in the modern world should be about personal human interactions powered by technology, not the other way around. We believe that messaging should be the primary form of communication between a business and its customers, bringing delightful personal experiences to the forefront, so that’s how we run Smooch. In everything we do, we strive to build the best possible product and empower our customers to grow and be successful.

Medallia Agent Connect

Venture Round in 2019
StellaService Inc. is a customer feedback and quality management platform designed for customer service teams. Founded in 2008 and headquartered in New York, the platform enables companies of various sizes, from startups to large public enterprises, to collect customer feedback, enhance agent engagement, and improve service performance. As of September 2020, StellaService operates as a subsidiary of Medallia, Inc., further expanding its capabilities in delivering valuable insights for service improvement.

Medallia Agent Connect

Series B in 2019
StellaService Inc. is a customer feedback and quality management platform designed for customer service teams. Founded in 2008 and headquartered in New York, the platform enables companies of various sizes, from startups to large public enterprises, to collect customer feedback, enhance agent engagement, and improve service performance. As of September 2020, StellaService operates as a subsidiary of Medallia, Inc., further expanding its capabilities in delivering valuable insights for service improvement.

GoodData

Venture Round in 2018
GoodData provides the platform and expertise for enterprises to create Smart Business Applications that harness your existing data to help you automate, recommend and take better business actions faster and with more reliability. They drive competitive value, performance, and profit by significantly enhancing the data-driven business processes across the enterprise and its business ecosystem by bringing analytics to the point-of-work. Their clients include enterprises like Penton that need to deliver revenue-generating data products to their clients and software companies like Zendesk that market their own Smart Business Applications using GoodData. It was founded in 2007 and headquartered in San Francisco, California.

Base

Acquisition in 2018
Base built the first scientific sales platform that empowers businesses to grow revenue in a way that’s measurable, repeatable and scalable. Unlike legacy cloud CRM and sales force automation systems, Base offers an all-in-one solution that increases rep adoption rates and data capture across devices. With the ability to analyze big data trends in real-time, Base’s Apollo provides sales leaders with the actionable, quantifiable insights they need to accelerate performance. Base is the #1 rated CRM and sales mobile app in the iOS and Android stores, with more than a quarter of a million app downloads. Base and its team of Sales Scientists help more than 7,000 leading companies across the globe like Cisco, Cook Medical, Dow Chemical, Groupon and Blue Raven Solar take a more scientific approach to sales. The company is venture backed and headquartered in Mountain View, California.

Smart cutz

Seed Round in 2018
Smart cutz is a youth entrepreneurs based business that provides needs of business expansion.

Fast Forward

Venture Round in 2017
Fast Forward is an accelerator firm based in San Francisco, California, founded in 2014. It focuses exclusively on supporting technology-driven nonprofits that address critical issues in education, environment, health, and human rights. The firm identifies early-stage nonprofits that utilize open source software and accessible web infrastructure to develop their products. Fast Forward offers a three-month accelerator program, which includes financial grants, mentorship connections, a tailored curriculum, and a supportive community. By providing both financial and human capital, Fast Forward aims to help these organizations scale their technology solutions and enhance their social impact.

Outbound.io

Acquisition in 2017
Outbound.io is a web-based tool for non-technical marketers and product people to set up automated emails, push notifications, SMSs, or voice messages when they need their users to take an action and then test how well each message works. The tool organizes the messages its users send around the actions their customers take. Outbound.io was launched on April 23, 2013 and is based in San Francisco, California.

BIME Analytics

Acquisition in 2015
Founded in 2009 in Montpellier, a hotbed of academic R&D in the South of France, the company We Are Cloud created BIME - a powerful modern BI tool capable of turning data from any source into valuable insights and actionable information thus empowering decision-making and impacting business results. Through its pure cloud model, it turns the web into a seamlessly connected data warehouse thus making data analysis, visualization and dashboarding a fast, low-cost, intuitive service for both business and tech users. The privately funded company was the first vendor to offer front-end BI capabilities to Google BigQuery. Customers using BIME are all across the globe: Shell, Husqvarna, Greenpeace, Cisco, Microcred to name but a few. You can find more about BIME's clients here: http://www.bimeanalytics.com/customers.html. Its top experts speak at the most important events such as Google IO and GigaOm Structure Data. Moreover, the company has won a series of awards acknowledging its business model and its technology innovations. It was also featured in some of the major international tech publications including Forbes, InformationWeek, GigaOm, TechCrunch or VentureBeat.

Zopim

Acquisition in 2014
Zopim is an online chat software platform. They design and develop online chat software solutions. They provide live support and customer help software that enhances the chat service facilities. They also provide age, gender, and location-related information about the website visitors.
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