Narvar

Founded in 2012, Narvar is a leading customer experience platform for retailers. It specializes in enhancing post-purchase journeys by offering real-time tracking, proactive communications, and seamless returns. With machine learning algorithms applied across billions of interactions, Narvar helps over 500 retailers like Sephora, Patagonia, and Home Depot retain, engage, and delight customers from cart to doorstep.

Ethan Choi

Board Member

3 past transactions

Lumi

Acquisition in 2021
Lumi Inc. is a packaging supply chain platform based in Los Angeles, California, that facilitates packaging services for businesses of all sizes, from small enterprises to large brands. Founded in 2015, the company offers a global marketplace connecting businesses with a network of vetted factories that provide a wide array of packaging products, including boxes, mailers, tape, and paper items, both custom-branded and plain. Lumi's platform enables businesses to request quotes, receive live bids, and collaborate on packaging development, streamlining the process of producing item packaging. Additionally, Lumi provides engineering, prototyping, testing services, and comprehensive supply chain management, including factory auditing and logistics support. The Lumi Dashboard simplifies inventory management, allowing companies to efficiently reorder supplies, while the Lumi Editor aids in converting designs into production-ready artwork. This combination of services and tools supports e-commerce companies in enhancing their unboxing experiences while managing costs effectively.

Kronos Care

Acquisition in 2019
Kronos Care is a startup focused on enhancing customer loyalty for retailers and brands through innovative notification experiences. The company has developed a customer relationship management platform that improves the post-purchase experience by providing follow-up pages and proactive notifications. This is achieved through real-time analysis of delivery data in collaboration with carriers, allowing retailers to effectively engage and retain their customers. Kronos Care gained recognition in the industry by being one of the first startups accelerated by LVMH's incubator at Station F and receiving a special prize at LVMH's Innovation Awards during Viva Technology 2018.

GoPigeon

Acquisition in 2017
GoPigeon is a technology-enabled logistics management company that provides comprehensive solutions for shipping needs. It has developed a customized software platform that simplifies the shipping process by allowing users to manage their logistics effectively from a single interface. This platform features a customizable dashboard and a unified tracking system, enabling customers to place orders, track shipments, and select courier services of their choice. GoPigeon aims to streamline the shipping experience, making it easier for businesses to send packages globally without the complexities of coordinating with multiple courier companies. The company's focus on reliability and user-friendly technology positions it as a valuable partner for efficient logistics management.
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