Narvar

Narvar Inc. is a customer experience platform based in San Mateo, California, with additional offices in London and Bengaluru. Founded in 2012, Narvar specializes in shipping and delivery solutions tailored for retailers, enhancing the post-purchase journey to foster long-term customer loyalty. The platform offers seamless order tracking, proactive communications, and efficient returns, allowing retailers to engage customers effectively and inspire brand loyalty. Serving over 500 retailers, including notable brands such as Sephora and Patagonia, Narvar leverages machine learning to analyze billions of interactions, improving customer experiences and optimizing supply chain management. Through its comprehensive approach, Narvar aids retailers in converting customers and promoting their brands from cart to doorstep and beyond.

Jenny Lefcourt

Investor

3 past transactions

Lumi

Acquisition in 2021
Lumi Inc. operates an online platform that functions as a comprehensive marketplace for packaging services, connecting businesses with a network of vetted factories worldwide. The platform allows users to request quotes, view live bids, and compare options, facilitating real-time updates on packaging status. Lumi offers a range of services including engineering, prototyping, testing, sourcing, factory auditing, production and logistics management, and on-site quality control. Additionally, it provides a selection of packaging products such as boxes, mailers, tape, and paper, which can be custom-branded or plain, catering to both small businesses and larger brands with high shipping volumes. The Lumi Editor simplifies the process of preparing artwork for production, while the Lumi Dashboard enables efficient management and reordering of supplies. Founded in 2015 and based in Los Angeles, Lumi serves a diverse clientele in the United States and internationally, enhancing the unboxing experience for e-commerce companies.

Kronos Care

Acquisition in 2019
Kronos Care is a startup focused on enhancing customer loyalty for retailers and brands through innovative notification experiences. The company has developed a customer relationship management platform that aims to improve the post-purchase experience by providing a follow-up page and proactive notifications. By analyzing delivery data in real-time with carriers, Kronos Care enables retailers to engage with customers more effectively and retain them over time. The startup gained notable recognition from LVMH, being one of the first companies accelerated in their new incubator at Station F and receiving a special prize at LVMH's Innovation Awards during the Viva Technology 2018 event.

GoPigeon

Acquisition in 2017
GoPigeon is a technology-enabled logistics management company that provides comprehensive solutions for shipping needs. The company has developed a software platform that simplifies logistics by offering a customizable dashboard and a unified tracking system. This allows customers to easily place orders, track shipments, and select from various courier services. GoPigeon aims to streamline the shipping process, enabling users to send packages globally without the complexity of coordinating with multiple courier companies. The focus on reliability and user-friendly technology positions GoPigeon as a valuable partner for businesses seeking efficient logistics management.
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