Xurrent is a cloud-based IT and Enterprise Service Management application that facilitates collaboration among various internal and external service providers. By employing the Service Integration and Management (SIAM) approach, Xurrent allows organizations to work together intuitively and securely across different boundaries. The platform provides real-time tracking of service levels and service level agreements (SLAs), enabling clients to monitor performance effectively. This streamlined collaboration not only enhances productivity and profitability for businesses but also reduces administrative burdens, making it easier for organizations to manage their service delivery.
Zenduty is a company that specializes in incident alerting, on-call management, and response orchestration. Its platform is designed to enhance operational health management by providing an incident response dashboard that monitors the health of production operations. This enables clients to effectively track operational health and improve system uptime through end-to-end incident alerting and streamlined on-call management. By focusing on these key areas, Zenduty aims to support organizations in maintaining optimal performance and reliability in their operations.
StatusCast
Acquisition in 2024
StatusCast’s mission is to help IT departments and SaaS companies keep their employees and customers better informed when applications or IT infrastructure goes down. StatusCast is a communication platform for the enhanced and timely dissemination of critical information when things may be at their worst. Unlike service desk software that places the notification burden on end-users, StatusCast lets your IT staff proactively initiate the conversation as well as ensure the right people receive the right message, at the right time— thereby saving companies time, money and reducing end-user and customer frustration.
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