Revinate
Revinate, Inc. is a technology company that specializes in customer relationship management (CRM) and email marketing software tailored for the hospitality industry. Established in 2009 and headquartered in San Francisco, California, with additional offices in Amsterdam, Singapore, and Dubai, Revinate empowers hotels to enhance guest experiences and drive direct revenue. Its platform enables hoteliers to engage with guests at various stages of their journey—from initial research and booking to check-in, stay, and post-checkout—utilizing preferred communication channels such as voice, text, email, and web chat. The software consolidates guest profiles and data-driven insights, facilitating personalized interactions through email marketing, upsells, and guest surveys, while also improving online reputation management and rankings.
Go Moment
Acquisition in 2021
Go Moment specializes in providing an AI-enhanced guest communication platform tailored for the hospitality industry. The company's flagship product, Ivy, functions as a digital personal assistant that engages hotel guests through proactive text messaging. Ivy efficiently handles common inquiries, such as wifi codes, and directs service issues and requests to appropriate personnel, thereby enhancing operational efficiency and guest satisfaction. Additionally, Ivy can assist with making restaurant reservations and spa appointments, contributing to revenue growth for hotels and resorts. Powered by IBM Watson's artificial intelligence, Ivy continually improves with use, resulting in higher guest engagement, better online reviews, and increased revenue for its growing clientele across the country.
NAVIS is a privately held company established in 1987, headquartered in Bend, Oregon, with additional offices across the United States. It specializes in providing a comprehensive platform designed to enhance direct booking revenue for hospitality professionals. The NAVIS Revenue Performance Platform™ integrates reservations, revenue management, and marketing functions, enabling teams to collaborate effectively and optimize their performance. By offering actionable insights into guest behavior, NAVIS empowers hospitality teams to drive and convert profitable direct bookings, leading to significant improvements in sales and profitability. The company is committed to ensuring that its technology delivers financial benefits to its clients.
Posmetrics
Acquisition in 2013
Posmetrics specializes in iPad-based customer feedback surveys designed to enhance data collection for brick-and-mortar businesses. By utilizing innovative technology, Posmetrics captures significantly more data compared to traditional methods, delivering relevant and real-time insights. The company’s tools not only facilitate the collection of customer feedback but also generate actionable recommendations, enabling organizations to improve their services effectively.
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