CosmoCom

CosmoCom is a provider of unified, all-IP contact center solutions designed to meet the complex customer interaction management needs of businesses. Its flagship product, CosmoCall Universe, consolidates various communication channels and functions, enabling organizations to deliver self-service options through interactive voice and video response, as well as manage interaction history and outbound dialing. The platform supports features such as recording, quality monitoring, and integration with existing application environments. CosmoCom offers its technology for deployment either in-house or through hosted services provided by third parties. By creating a single unified customer communications platform that integrates all contact functions and personnel, including outsourcers and remote agents, CosmoCom aims to enhance operational efficiency and customer service for its clients.