Gainsight

ModerateKit is a company that focuses on creating AI-driven tools aimed at enhancing the efficiency of self-serve communities while also reducing operational costs. The tools developed by ModerateKit are specifically designed to support Gainsight communities, enabling them to operate more effectively. The company is a product of ThePetSitter LLC team, which brings expertise in technology and community management to its offerings.

Erica Kuhl Consulting specializes in creating program development.

Skilljar Inc. operates an online training platform that allows organizations to create, customize, and deliver a variety of online courses aimed at customer training. Founded in 2013 and based in Seattle, Washington, the platform supports diverse training needs, including technology, sales, professional development, finance, and fitness. Skilljar's services enhance product adoption and customer retention by offering customizable user experiences and multiple learning pathways tailored to individual roles and skillsets. Additionally, the company provides enterprise and partner services such as custom branding, course management, and mobile responsiveness, ensuring a comprehensive approach to customer engagement and training solutions.

Staircase AI specializes in Customer Relationship Intelligence by utilizing artificial intelligence to analyze extensive customer interactions. The platform converts this data into actionable insights that reveal critical human signals, such as customer health, sentiment, journey events, risks, and opportunities that might otherwise go unnoticed. By providing businesses with a clearer understanding of their client relationships, Staircase AI enables them to enhance customer engagement, reduce churn, and ultimately drive revenue growth. Companies rely on Staircase AI to navigate the complexities of customer interactions and to develop stronger, more profitable relationships with their clientele.

Northpass, Inc. is a cloud-based learning management system designed to facilitate training for teams, customers, and partners on brand, product, and best practices. The platform allows business professionals, regardless of their e-learning expertise, to create and deliver engaging online training content. It offers tools for course creation, learner interaction, and insights into the effectiveness of training programs. By providing a unified solution for both internal and external training needs, Northpass enables organizations to efficiently educate employees, customers, and channel partners without disrupting productivity. Founded in 2013 and based in Parsippany, New Jersey, Northpass was previously known as Schoolkeep, Inc. and rebranded in January 2018. The company also maintains additional offices in the United States and Europe.

inSided is an enterprise-level community platform that enables companies to connect with their customers through a cloud-based solution. The platform offers a comprehensive suite of applications for building, integrating, and managing branded customer communities across various digital touchpoints and devices. By providing community engagement technology and services, inSided helps organizations reduce costs, enhance brand advocacy, drive sales, and empower customers, thereby improving customer success and retention. The platform is utilized by numerous international companies, including BNP Paribas, KPN, Philips, SONOS, T-Mobile, and TomTom, showcasing its effectiveness in fostering customer engagement and loyalty.

Aptrinsic, Inc. is a product experience platform based in San Mateo, California, that focuses on helping companies acquire, retain, and grow their customer base. Founded in 2016 by Nick Bonfiglio and Mickey Alon, the company offers enterprise software designed for product managers and marketers. Aptrinsic's platform leverages product usage data to create real-time, personalized engagements that enhance product adoption and increase customer lifetime value. By providing tools that facilitate informed decision-making about product development and relevant customer feedback collection, Aptrinsic enables businesses to implement effective product-led go-to-market strategies. Additionally, the platform includes in-app tools that help customers recognize the value of features, allowing businesses to identify and address low engagement issues to reduce churn. As of October 2018, Aptrinsic operates as a subsidiary of Gainsight, Inc.

Kahuna, Inc. specializes in developing and marketing marketing automation software designed to create highly personalized experiences for buyers and sellers in various marketplaces. Utilizing advanced machine-learning technology, the company offers solutions for cross-channel marketing, optimization, and analytics, aiming to enhance product and pricing strategies while fostering user trust and engagement. Kahuna has established itself as a preferred platform for marketplaces, with a substantial user base of over 144 million and a track record of sending more than 4 billion messages and optimizing 46 billion events. Founded in 2012 and headquartered in Redwood City, California, Kahuna serves notable clients such as The Dollar Shave Club, Yahoo, and Yelp, and has received investment from firms including Sequoia Capital and Tenaya Capital.

Vera is a data security company headquartered in Palo Alto, California, founded in 2014. The company provides a platform that enables organizations to secure, track, and manage access to confidential data across various platforms and devices. Vera's robust solution incorporates policy enforcement, encryption, and strict access controls, ensuring that businesses can collaborate effectively while maintaining security and visibility over their critical enterprise data. Users can seamlessly create, access, edit, store, and share data using their preferred applications and web services, such as Box and Dropbox, without compromising on security.