Gainsight

Erica Kuhl Consulting specializes in program development and community strategy. It provides consulting services to help organizations build authentic, engaged, and empowered communities, offering program design and return-on-investment measurement. The firm supports structured engagement initiatives, monitors participation, and assesses measurable outcomes to help clients improve impact and drive growth.

ModerateKit is a technology company that develops AI-driven tools to enhance the efficiency and safety of self-serve online communities. Their platform automates moderation tasks such as spam detection, inappropriate content filtering, grammar correction, and auto-translation, allowing community managers to maintain engaging and secure environments across various online platforms.

Skilljar Inc. is a Seattle-based company that specializes in an online training platform designed to support customer education and engagement for enterprises. Founded in 2013, Skilljar enables organizations to create, customize, and deliver a broad range of online courses, including technology, sales, finance, and professional development training. The platform allows for a diverse array of content types and provides a customizable user experience that can be tailored to different roles, skill sets, and use cases. Skilljar's services also encompass enterprise and partner solutions, which include custom branding and course management options, aimed at accelerating product adoption and enhancing customer retention.

Staircase AI specializes in Customer Relationship Intelligence by utilizing artificial intelligence to analyze extensive customer interactions. The company's platform transforms these interactions into actionable insights that reveal underlying human signals, allowing businesses to identify customer health, sentiment, journey events, risks, and opportunities that may otherwise go unnoticed. By providing clients with the tools to monitor and enhance their relationships with customers, Staircase AI helps organizations reduce churn and ultimately increase revenue.

Northpass, Inc. is a cloud-based learning management system designed to facilitate training for teams, customers, and partners on various brand-related topics, products, and best practices. Founded in 2013 and based in Parsippany, New Jersey, Northpass enables organizations to create and deliver engaging online training content without requiring e-learning expertise. The platform incorporates tools for course creation, learner engagement, and real-time data reporting, allowing businesses to efficiently train their employees, customers, and channel partners through a single solution. This approach not only enhances the learning experience but also helps organizations integrate and scale their training initiatives across distributed workforces, thereby improving overall business outcomes. Formerly known as Schoolkeep, Inc., the company rebranded to Northpass in January 2018.

InSided is a European leader offering a cloud-based enterprise community platform. It integrates with various business functions, enabling companies to build, manage, and brand customer communities across digital touchpoints and devices. The platform aims to reduce costs, boost brand advocacy, drive sales, and enhance customer success capabilities and retention. Notable clients include BNP Paribas, KPN, Philips, and T-Mobile.

Aptrinsic, Inc. is an enterprise software as a service company based in San Mateo, California, focused on enhancing product management through its product experience platform. Founded in 2016 by Nick Bonfiglio and Mickey Alon, Aptrinsic helps businesses acquire, retain, and grow their customer base by leveraging product usage data to create personalized engagements. The platform enables companies to implement effective product-led go-to-market strategies, increasing product adoption and customer lifetime value. It provides product managers and marketers with essential tools to make informed decisions about product development and gather relevant feedback from targeted customers. Additionally, Aptrinsic's offerings include in-app tools that help users understand the value of specific features, allowing businesses to identify and address low product engagement to reduce churn. As of October 2018, Aptrinsic operates as a subsidiary of Gainsight, Inc.

Kahuna, Inc. is a marketing automation software company based in Redwood City, California, founded in 2012. The company specializes in creating highly personalized experiences for both buyers and sellers within various marketplaces. Utilizing advanced machine-learning technology, Kahuna provides solutions for cross-channel marketing, optimization, and analytics, enabling clients to enhance engagement, product, and pricing strategies. Its notable clientele includes major brands such as The Dollar Shave Club, Yahoo, Yelp, Overstock.com, and Travelzoo. With a substantial user base of over 144 million engaged users and billions of messages and optimized events processed, Kahuna has established itself as a leading solution for marketplaces of all sizes.

Vera is a data security platform that helps organizations secure, track, and revoke access to confidential data across any platform or device. It encrypts and protects critical enterprise data while enabling collaborators to create, access, edit, store, and share information using their preferred apps and services, including Box and Dropbox. The platform emphasizes policy enforcement, encryption, and strict access controls to provide visibility and control over sensitive data, supporting secure collaboration across environments and devices.