Totango
Totango, Inc. specializes in developing a customer success platform that focuses on enhancing customer engagement and driving growth. Founded in 2010 and headquartered in Redwood City, California, the company offers a suite of solutions designed to address various aspects of customer success, including onboarding, adoption, renewal, and escalation. Key products include the Customer Success Centre for engagement, Zoe for enterprise impact, and DNA-CX for real-time customer context. Additionally, Totango provides the Customer Revenue Optimization suite, which integrates automated workflows and AI-driven insights to help businesses predict customer risk and reduce churn. The company has established itself as a leader in customer success software, serving prominent clients like SAP and GitHub. In February 2024, Totango merged with Catalyst Software, further enhancing its capabilities and expanding its reach in the customer success and revenue operations sectors. With a remote workforce spread across multiple locations, Totango continues to innovate and grow its offerings to support customer-centric strategies for businesses.
Parative Customer Intelligence Platform
Acquisition in 2024
Parative makes it easy for companies to use their customer data to drive new revenue, eliminate avoidable churn, and capitalize on expansion opps. Parative's Customer Intelligence Platform is an all-in-one system for leveraging customer data to fuel business growth... all without the need of a technical team, a CDP, or a separate dashboard. Parative provides solutions for every step of the data journey: Making Data Usable + Audit data to identify record and property issues + Clean and enrich to address dupes, gaps, and errors + Unify data across of your existing tools Using Data to Drive Growth + AI data analysis for defining ICP fit, predicting renewal, and identifying expansion + NRR forecasting for churn, downgrade, renewal, expansion + Real-time alerts, automations, & playbooks to act on insights at scale
Great user experiences start with Lou. Turn new users into power users with self-serve onboarding, personalized product tours, and feature announcements. Launch in just minutes - no code required.
Personity.ai
Acquisition in 2018
Personity develops a machine learning based Personality-as-aService platform that deduces user’s personality and preferences from their digital footprint.
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