Totango
Totango, Inc. is a leading provider of a customer success platform designed to enhance customer engagement and drive business growth. Founded in 2010 and headquartered in Redwood City, California, the company specializes in customer-led growth by integrating customer data to monitor health changes and foster proactive engagement. Its suite of solutions includes the Customer Success Centre for customer engagement, Zoe for enterprise impact, and DNA-CX for real-time customer context. Additionally, Totango offers tools for customer onboarding, adoption, renewal, and risk management through its AI-powered Customer Intelligence Engine, Unison. The platform supports businesses in achieving predictable revenue and maximizing customer value by streamlining operations and providing actionable insights. Totango serves a diverse range of clients, including notable companies such as SAP and GitHub, and has established itself as an innovator in customer success technology. The organization has a remote workforce spanning multiple states and countries, with offices located in New York City and Tel Aviv.
Parative Customer Intelligence Platform
Acquisition in 2024
Parlay App Inc. is a company that specializes in developing a customer collaboration platform aimed at enhancing the interaction between product development teams and their customers. Founded in 2017 and located in Wilmington, Massachusetts, the platform enables users to share ideas, review potential product updates, analyze user sentiment, and assess the effects of future developments. By fostering direct engagement with users, Parlay App Inc. seeks to address common shortcomings in product development processes, moving away from reliance on analytics and support chat systems to promote more meaningful dialogue between creators and consumers. This approach aims to ensure that products are better aligned with user needs and preferences.
LOU Web Technologies Inc., founded in 2018 and based in New York, specializes in interactive onboarding and training software. The company enhances traditional help centers by providing code-free interactive tutorials that guide users through their tasks, thereby reducing training time and increasing user adoption. By offering a platform that creates engaging in-product experiences, LOU enables clients to learn while they work, streamlining the onboarding process and simplifying user success. This innovative approach helps organizations unlock the full potential of their platforms, making it easier for users to navigate and utilize the software effectively.
Personity.ai
Acquisition in 2018
Personity.ai offers a machine learning platform that focuses on analyzing individuals' digital footprints, particularly their social media profiles, to determine their personality traits and preferences. This innovative approach allows organizations to identify and select the most suitable candidates for specific roles by interpreting the personalities of job applicants. By leveraging data-driven insights, Personity.ai aims to enhance the recruitment process, enabling employers to make informed hiring decisions that align with their organizational culture and requirements.
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