Alida

Aida is a software startup that focuses on enhancing customer experience through the application of artificial intelligence. By providing immediate assistance for common support inquiries, Aida helps customers resolve issues before they escalate into formal tickets. The platform automatically learns from historical agent interactions, eliminating the need for lengthy and costly manual setups. Aida seamlessly integrates with help desk tools, ensuring that human agents remain informed and can contribute to a smooth customer experience. Founded by Jenny Yang and Arman Akbarian, Aida was acquired by Vision Critical in March 2018, further expanding its capabilities and reach in the customer support domain.

Pressly is an online platform that specializes in content aggregation and distribution, designed to enhance brand visibility and establish thought leadership within various industries. By centralizing diverse content sources—from social networks to blogs and corporate websites—Pressly enables organizations to curate and manage their communications effectively. The platform streamlines engagement with customers and employees, fostering improved relationships and facilitating better content delivery across all communication channels. This comprehensive approach allows businesses to optimize their content strategy and enhance their online presence in a cohesive manner.

DiscoverText is a cloud-based text analytics solution that specializes in providing insights into various domains, including employee engagement, customer feedback, product performance, news, and public sentiment. The platform features advanced tools such as an ActiveLearning machine classification engine, enabling users to efficiently analyze and interpret large volumes of unstructured text data. DiscoverText's capabilities include capturing, filtering, de-duplicating, clustering, searching, and classifying textual information from diverse sources such as social media, open-ended surveys, and emails. By leveraging these features, organizations can make informed decisions quickly and accurately, improving their understanding of complex data landscapes.