Developer of a troubleshooting platform for designed to take control over modern distributed systems. The company offers a unified platform from which clients can gain a deep understanding of all of its system events and changes by integrating with all of the tools, monitoring changes and alerts and organizing information on a clear digestible dashboard, enabling clients to understand the context and derive insights with ease.
Stonly SAS is a software company based in Levallois-Perret, France, that specializes in developing tools for creating interactive, step-by-step guides aimed at enhancing customer service and support efficiency. Founded in 2018, Stonly provides a platform that allows users to create and embed rich content, such as text, illustrations, videos, and code snippets, to facilitate customer self-service. Their solutions include a Help Content tool, which simplifies support articles into easy-to-follow steps, and an Agent Guide that assists customer support agents in finding appropriate resources and responses. By enabling customers to resolve issues independently and guiding agents through structured responses, Stonly helps improve user satisfaction, activation, and retention while also reducing support costs.
Developer of a troubleshooting platform for designed to take control over modern distributed systems. The company offers a unified platform from which clients can gain a deep understanding of all of its system events and changes by integrating with all of the tools, monitoring changes and alerts and organizing information on a clear digestible dashboard, enabling clients to understand the context and derive insights with ease.
Ada Support Inc. is a Toronto-based company that specializes in developing a chatbot platform aimed at enhancing customer support for enterprise businesses. Established in 2014, Ada's technology utilizes machine learning to automate customer interactions, allowing non-technical support teams to manage inquiries more efficiently. The platform enables customers to find answers independently, thereby reducing the overall volume of support requests. Additionally, the system continually learns from interactions to improve its service capabilities over time.
Ada Support Inc. is a Toronto-based company that specializes in developing a chatbot platform aimed at enhancing customer support for enterprise businesses. Established in 2014, Ada's technology utilizes machine learning to automate customer interactions, allowing non-technical support teams to manage inquiries more efficiently. The platform enables customers to find answers independently, thereby reducing the overall volume of support requests. Additionally, the system continually learns from interactions to improve its service capabilities over time.
Stonly SAS is a software company based in Levallois-Perret, France, that specializes in developing tools for creating interactive, step-by-step guides aimed at enhancing customer service and support efficiency. Founded in 2018, Stonly provides a platform that allows users to create and embed rich content, such as text, illustrations, videos, and code snippets, to facilitate customer self-service. Their solutions include a Help Content tool, which simplifies support articles into easy-to-follow steps, and an Agent Guide that assists customer support agents in finding appropriate resources and responses. By enabling customers to resolve issues independently and guiding agents through structured responses, Stonly helps improve user satisfaction, activation, and retention while also reducing support costs.
atSpoke helps everyone work smart and fast with modern, seamless internal ticketing. Employees get immediate, convenient, and personalized access to internal knowledge and support. IT, HR, and Support teams deliver high quality service and maintain accountability while easily scaling to meet demands.
atSpoke helps everyone work smart and fast with modern, seamless internal ticketing. Employees get immediate, convenient, and personalized access to internal knowledge and support. IT, HR, and Support teams deliver high quality service and maintain accountability while easily scaling to meet demands.
atSpoke helps everyone work smart and fast with modern, seamless internal ticketing. Employees get immediate, convenient, and personalized access to internal knowledge and support. IT, HR, and Support teams deliver high quality service and maintain accountability while easily scaling to meet demands.
HelloTech, Inc. offers in-home and online information technology support services aimed at helping consumers manage and upgrade their technology. Founded in 2014 and based in Los Angeles, the company provides a range of services including computer setup, virus removal, data backup, smart TV setup, and tech consultation. Additionally, HelloTech assists with the installation of security cameras and video doorbells. Utilizing a vetted, background-checked on-demand workforce, the company aims to enhance the way consumers access and receive support for their technological needs, ensuring a convenient and effective experience.
HelloTech, Inc. offers in-home and online information technology support services aimed at helping consumers manage and upgrade their technology. Founded in 2014 and based in Los Angeles, the company provides a range of services including computer setup, virus removal, data backup, smart TV setup, and tech consultation. Additionally, HelloTech assists with the installation of security cameras and video doorbells. Utilizing a vetted, background-checked on-demand workforce, the company aims to enhance the way consumers access and receive support for their technological needs, ensuring a convenient and effective experience.
HelloTech, Inc. offers in-home and online information technology support services aimed at helping consumers manage and upgrade their technology. Founded in 2014 and based in Los Angeles, the company provides a range of services including computer setup, virus removal, data backup, smart TV setup, and tech consultation. Additionally, HelloTech assists with the installation of security cameras and video doorbells. Utilizing a vetted, background-checked on-demand workforce, the company aims to enhance the way consumers access and receive support for their technological needs, ensuring a convenient and effective experience.
Transera Communications Inc. develops and delivers cloud-based software solutions for contact centers, enhancing customer care while minimizing operational costs. Founded in 2004 and based in Sunnyvale, California, the company offers its Seratel® software as a service (SaaS), facilitating virtual contact center operations that provide improved visibility and control. Transera's software supports various industries, including retail, consumer finance, technology, and travel, and is designed for diverse customer engagement scenarios. It enables routing, monitoring, recording, and managing customer interactions across distributed environments, allowing agents to work from various locations, including in-house, remotely, or offshore. Additionally, Transera provides customer support, deployment, consulting, and training services, along with integration capabilities for IVR, CRM, and other applications, ensuring seamless operation and business continuity. As of early 2016, Transera operates as a subsidiary of BroadSoft, Inc.
Parature provides on-demand customer service software, making it possible for any business to leverage the Internet to provide outstanding customer service and online support. Parature provides an efficient way to serve, support, retain, engage with and maximize the value of every customer. Parature's software-as-a-service (SaaS) delivery and integrated, intuitive design enable organizations to run efficiently. Parature's flagship product, Parature Customer Service software, integrates a customer portal, rich knowledgebase and full trouble ticket software in one dynamic system that manages all your support needs. Parature announced a new social response management product called "Parature for Facebook", the Industry's First and Only Customer Service Application for Directly Engaging with Customers, Prospects and Fans on Facebook. The product now supports Twitter as well. Founded in 2001, today Parature helps support more than 55 million end users worldwide. Parature is at work in a wide variety of organizations including national associations, leading educational institutions, technology companies, and diverse industries from gaming/interactive media & entertainment, to retail, healthcare and government. Source: [Karan Rawat](http://seosmomarketing.blogspot.com/)
Transera Communications Inc. develops and delivers cloud-based software solutions for contact centers, enhancing customer care while minimizing operational costs. Founded in 2004 and based in Sunnyvale, California, the company offers its Seratel® software as a service (SaaS), facilitating virtual contact center operations that provide improved visibility and control. Transera's software supports various industries, including retail, consumer finance, technology, and travel, and is designed for diverse customer engagement scenarios. It enables routing, monitoring, recording, and managing customer interactions across distributed environments, allowing agents to work from various locations, including in-house, remotely, or offshore. Additionally, Transera provides customer support, deployment, consulting, and training services, along with integration capabilities for IVR, CRM, and other applications, ensuring seamless operation and business continuity. As of early 2016, Transera operates as a subsidiary of BroadSoft, Inc.
Transera Communications Inc. develops and delivers cloud-based software solutions for contact centers, enhancing customer care while minimizing operational costs. Founded in 2004 and based in Sunnyvale, California, the company offers its Seratel® software as a service (SaaS), facilitating virtual contact center operations that provide improved visibility and control. Transera's software supports various industries, including retail, consumer finance, technology, and travel, and is designed for diverse customer engagement scenarios. It enables routing, monitoring, recording, and managing customer interactions across distributed environments, allowing agents to work from various locations, including in-house, remotely, or offshore. Additionally, Transera provides customer support, deployment, consulting, and training services, along with integration capabilities for IVR, CRM, and other applications, ensuring seamless operation and business continuity. As of early 2016, Transera operates as a subsidiary of BroadSoft, Inc.
Transera Communications Inc. develops and delivers cloud-based software solutions for contact centers, enhancing customer care while minimizing operational costs. Founded in 2004 and based in Sunnyvale, California, the company offers its Seratel® software as a service (SaaS), facilitating virtual contact center operations that provide improved visibility and control. Transera's software supports various industries, including retail, consumer finance, technology, and travel, and is designed for diverse customer engagement scenarios. It enables routing, monitoring, recording, and managing customer interactions across distributed environments, allowing agents to work from various locations, including in-house, remotely, or offshore. Additionally, Transera provides customer support, deployment, consulting, and training services, along with integration capabilities for IVR, CRM, and other applications, ensuring seamless operation and business continuity. As of early 2016, Transera operates as a subsidiary of BroadSoft, Inc.
People Support
Series C in 1999
People Support is an offshore business process outsourcing company based in Makati, Manila.
PeopleSupport, Inc., an offshore business process outsourcing (BPO) company, provides customer management, transcription and captioning, and additional BPO services through its centers in the Philippines, Costa Rica, and the United States. It offers customer service support services that are initiated by inbound calls and email from its clients' customers and address a range of questions regarding their account billing, changes in services, reservation changes, delivery updates on goods or services, complaint and issue resolution, and general product or service inquiries. The company also handles inbound calls from customers purchasing products and services from its clients, including travel reservations, financial transactions, telecommunications services, Internet services, and consumer products and services; collects consumer receivables in the financial services, telecommunications, and utilities industries; and handles troubleshooting calls and inbound telephone orders or inquiries. PeopleSupport's transcription and captioning services include both real-time and offline captioning of television, and film and classroom content for the healthcare and insurance, entertainment and education, and law enforcement markets. It also provides a range of additional BPO services, including credit application processing, mortgage processing, title searches, and data verification; conducts product and fraud detection; manages refunds, warranties, and applications; and conducts preparations for serving legal papers. The company serves primarily U.S.-based clients that operate within the travel and consumer, financial services, technology, telecommunications, healthcare, insurance, and media industries. PeopleSupport was founded in 1998 and is headquartered in Los Angeles, California.
Support.com Cloud is designed to function like a GPS for customer support.
Their Support.com Agent Support application offers an easy-to-use interface that makes it simple for support agents to launch Guided Paths® that walk them through the exact steps they need to solve even the knottiest end-user technical problems. Full-feature remote access to the user’s connected technology is built right in, and detailed data is gathered throughout the entire interaction, providing valuable insights to support center management and a feedback loop for the continual improvement of Guided Paths.
Support.com Cloud is designed to function like a GPS for customer support.
Their Support.com Agent Support application offers an easy-to-use interface that makes it simple for support agents to launch Guided Paths® that walk them through the exact steps they need to solve even the knottiest end-user technical problems. Full-feature remote access to the user’s connected technology is built right in, and detailed data is gathered throughout the entire interaction, providing valuable insights to support center management and a feedback loop for the continual improvement of Guided Paths.