Accel

Accel, established in 1983, is a prominent venture capital firm headquartered in Palo Alto, California, with additional offices in San Francisco, London, and Bangalore. The firm specializes in investing in early and growth-stage technology startups, focusing on sectors such as software, cloud technologies, consumer services, enterprise, healthcare, fintech, and security. Accel's portfolio includes notable companies like Atlassian, Facebook, Slack, and Spotify, reflecting its ability to identify and support entrepreneurs building businesses that drive next-generation industries.

Casey Aylward

Partner

Nir Blumberger

Venture Partner

Luca Bocchio

Partner

Katie Brown

Investor

Ethan Choi

Partner

Miles Clements

Partner

Adrian Colyer

Venture Partner

Ben Dooley

CFO

Peter Doyle

Investor

Christine Esserman

Partner

Ben Fletcher

Partner

Sameer Gandhi

Partner

Graham Hutson

Investor

Sara Ittelson

Partner

Myrel Iturrey

Investor

Dinesh Katiyar

Partner

Richard Kotite

Vice President

Gagan Kumar

General Partner

John Locke

Partner

Zhenya Loginov

Partner

Steve Loughlin

Partner

Arun Mathew

Partner

Jonathan Mendelson

Investor

Subrata Mitra

Partner

Gonzalo Mocorrea

Investor

Vasant Natarajan

Partner

Vas Natarajan

Partner

Harry Nelis

Partner

Nate Niparko

Partner

Maya Noeth

Partner

Rachit Parekh

Investor

Vijaysai Patnaik

Associate

Varun Purandare

Principal and Investor

Ben Quazzo

Investor, Venture and Growth

Rafael Quintanilla Loeillet

Early-Stage Investor

Tim Rawlinson

Investor - Growth

Matthew Robinson

Investor

Sagar Sanghvi

Partner

Tracy Sedlock

Chief Operating Partner

Jess Segal

Partner, Investor Relation

Ajay Sethi

Venture Partner

Karan Shah

Investor

Manasi Shah

Vice President and Investment Team Member

Sarthak Singh

Investor

Robert Sternberg

Investor

Charles Tananbaum

Investor

Humza Tariq

Investor

Jonathan Turner

Partner

Cecilia Wang

Vice President and Investor

Ivan Zhou

Partner

Past deals in Technical Support

Doctor Droid

Seed Round in 2024
Doctor Droid is an on-call intelligence platform to accelerate production issue & incident investigations.

Upaway

Pre Seed Round in 2021
Upaway is a travel agency app that offers on-demand trip support from experienced travelers. The platform allows users to securely store and share travel-related documents, facilitating collaboration on various trips and travel plans. By integrating travel organization tools with personalized assistance, Upaway helps customers find suitable accommodations, make eco-friendly travel choices, and address issues such as lost luggage or flight delays. The service also provides timely safety updates for each destination, ensuring a hassle-free experience for users throughout their travel journey.

OnsiteGo

Series B in 2020
OnsiteGo is a prominent device-care provider in India, specializing in extended warranty, damage protection, annual maintenance contracts, and on-demand repair services for electronic devices and home appliances. The company offers a range of plans that are accessible through retail stores and online marketplaces, facilitating a seamless experience for customers seeking repair and maintenance solutions. By collaborating with online retail platforms and partnering with brand-authorized service centers, OnsiteGo ensures that customers receive convenient services, including pick-up, servicing, and delivery of their damaged products at no additional cost. The company's commitment to customer satisfaction is reflected in its high Net Promoter Score, which positions it as a leader in after-sales services. With a focus on enhancing the post-purchase ownership experience, OnsiteGo aims to provide reliable and efficient care for devices and appliances.

Freshworks

Series H in 2019
Freshworks Inc. develops innovative software solutions designed to enhance customer engagement for businesses of all sizes. Founded in 2010 and headquartered in San Mateo, California, the company provides a suite of software-as-a-service products that cater to various business functions. Its offerings include Freshdesk for customer support, Freshsales CRM for sales management, Freshservice for IT service management, and Freshteam for recruitment and employee management. Additionally, Freshworks provides tools like Freshchat for customer interaction, Freshmarketer for marketing automation, and Freshcaller for cloud-based telephony. The company's solutions enable organizations to acquire, engage, and retain customers while offering a comprehensive view of customer interactions. Freshworks has a global presence with offices in multiple countries, including India, the UK, Australia, Germany, France, Singapore, and the Netherlands. Its commitment to delivering user-friendly software ensures a quick return on investment for its clients.

PagerDuty

Series D in 2018
PagerDuty, Inc. is a digital operations management platform that specializes in real-time operations, enabling businesses to effectively manage urgent and mission-critical tasks. Founded in 2009 and headquartered in San Francisco, the company offers a software-as-a-service (SaaS) solution that integrates digital signals from various software-enabled systems with human response data. This allows organizations to take appropriate actions in real-time, enhancing their ability to respond to incidents and disruptions. PagerDuty's platform includes features such as event intelligence, incident response, on-call management, and advanced analytics, which cater to a diverse array of industries including technology, telecommunications, retail, and financial services. With over 10,000 global customers, including notable brands like Comcast and Slack, PagerDuty empowers businesses to maintain operational efficiency and improve customer satisfaction by proactively managing incidents that could impact their service delivery.

Freshworks

Series G in 2018
Freshworks Inc. develops innovative software solutions designed to enhance customer engagement for businesses of all sizes. Founded in 2010 and headquartered in San Mateo, California, the company provides a suite of software-as-a-service products that cater to various business functions. Its offerings include Freshdesk for customer support, Freshsales CRM for sales management, Freshservice for IT service management, and Freshteam for recruitment and employee management. Additionally, Freshworks provides tools like Freshchat for customer interaction, Freshmarketer for marketing automation, and Freshcaller for cloud-based telephony. The company's solutions enable organizations to acquire, engage, and retain customers while offering a comprehensive view of customer interactions. Freshworks has a global presence with offices in multiple countries, including India, the UK, Australia, Germany, France, Singapore, and the Netherlands. Its commitment to delivering user-friendly software ensures a quick return on investment for its clients.

Hudl

Series D in 2017
Hudl is a software platform that specializes in video analysis and coaching tools for sports teams, aimed at enhancing athlete performance. It allows coaches to upload game and practice footage, analyze it, and incorporate annotations such as illustrations, voice clips, and text feedback. This content can then be shared with athletes to facilitate improvement. Hudl provides a comprehensive suite of products and services, including online tools, mobile and desktop applications, smart cameras, and analytics. The platform serves sports teams at all levels, from grassroots organizations to professional teams, offering innovative solutions for coaches and athletes to prepare effectively and maintain a competitive edge.

PagerDuty

Series C in 2017
PagerDuty, Inc. is a digital operations management platform that specializes in real-time operations, enabling businesses to effectively manage urgent and mission-critical tasks. Founded in 2009 and headquartered in San Francisco, the company offers a software-as-a-service (SaaS) solution that integrates digital signals from various software-enabled systems with human response data. This allows organizations to take appropriate actions in real-time, enhancing their ability to respond to incidents and disruptions. PagerDuty's platform includes features such as event intelligence, incident response, on-call management, and advanced analytics, which cater to a diverse array of industries including technology, telecommunications, retail, and financial services. With over 10,000 global customers, including notable brands like Comcast and Slack, PagerDuty empowers businesses to maintain operational efficiency and improve customer satisfaction by proactively managing incidents that could impact their service delivery.

Freshworks

Series F in 2016
Freshworks Inc. develops innovative software solutions designed to enhance customer engagement for businesses of all sizes. Founded in 2010 and headquartered in San Mateo, California, the company provides a suite of software-as-a-service products that cater to various business functions. Its offerings include Freshdesk for customer support, Freshsales CRM for sales management, Freshservice for IT service management, and Freshteam for recruitment and employee management. Additionally, Freshworks provides tools like Freshchat for customer interaction, Freshmarketer for marketing automation, and Freshcaller for cloud-based telephony. The company's solutions enable organizations to acquire, engage, and retain customers while offering a comprehensive view of customer interactions. Freshworks has a global presence with offices in multiple countries, including India, the UK, Australia, Germany, France, Singapore, and the Netherlands. Its commitment to delivering user-friendly software ensures a quick return on investment for its clients.

HelloTech

Series A in 2015
HelloTech, Inc. is a Los Angeles-based company that offers in-home and online information technology support services. Founded in 2014, it provides a range of solutions including computer setup, virus removal, data backup, smart TV installation, iOS training, and technology consultation. With a focus on enhancing the consumer experience, HelloTech utilizes a vetted and background-checked on-demand workforce to assist individuals in managing and upgrading their home technology. The company aims to simplify technology adoption and troubleshooting for consumers, ensuring they can fully enjoy the benefits of modern technology.

ANSR

Series A in 2015
ANSR is a leading provider of consulting services focused on establishing and operating Global Capability Centers (GCCs) for multinational corporations. The company specializes in developing technology and innovation capabilities in regions such as India and Eastern Europe. ANSR offers comprehensive end-to-end solutions for businesses looking to set up captive service centers. Its platform facilitates the creation of fully integrated, in-house centers by providing enterprise-ready services in talent acquisition, workspace management, human resources, operations, and payroll. By utilizing a proprietary as-a-service model, ANSR helps clients mitigate risks associated with building globally distributed teams while eliminating the need for substantial upfront investments.

HelloTech

Seed Round in 2015
HelloTech, Inc. is a Los Angeles-based company that offers in-home and online information technology support services. Founded in 2014, it provides a range of solutions including computer setup, virus removal, data backup, smart TV installation, iOS training, and technology consultation. With a focus on enhancing the consumer experience, HelloTech utilizes a vetted and background-checked on-demand workforce to assist individuals in managing and upgrading their home technology. The company aims to simplify technology adoption and troubleshooting for consumers, ensuring they can fully enjoy the benefits of modern technology.

Freshworks

Series E in 2015
Freshworks Inc. develops innovative software solutions designed to enhance customer engagement for businesses of all sizes. Founded in 2010 and headquartered in San Mateo, California, the company provides a suite of software-as-a-service products that cater to various business functions. Its offerings include Freshdesk for customer support, Freshsales CRM for sales management, Freshservice for IT service management, and Freshteam for recruitment and employee management. Additionally, Freshworks provides tools like Freshchat for customer interaction, Freshmarketer for marketing automation, and Freshcaller for cloud-based telephony. The company's solutions enable organizations to acquire, engage, and retain customers while offering a comprehensive view of customer interactions. Freshworks has a global presence with offices in multiple countries, including India, the UK, Australia, Germany, France, Singapore, and the Netherlands. Its commitment to delivering user-friendly software ensures a quick return on investment for its clients.

Hudl

Series C in 2015
Hudl is a software platform that specializes in video analysis and coaching tools for sports teams, aimed at enhancing athlete performance. It allows coaches to upload game and practice footage, analyze it, and incorporate annotations such as illustrations, voice clips, and text feedback. This content can then be shared with athletes to facilitate improvement. Hudl provides a comprehensive suite of products and services, including online tools, mobile and desktop applications, smart cameras, and analytics. The platform serves sports teams at all levels, from grassroots organizations to professional teams, offering innovative solutions for coaches and athletes to prepare effectively and maintain a competitive edge.

Raptr

Series C in 2015
Raptr is an online gaming platform that enhances the gaming experience for its users by providing tools to optimize software and hardware performance. Founded in 2007 by Dennis Fong, the platform has amassed over 21 million users across more than 100 countries. Raptr offers features such as one-click optimizations for numerous popular games, automated driver updates, and efficient gameplay recording and streaming capabilities that minimally affect system performance. This enables gamers to save replays, record videos, and broadcast their gameplay live, facilitating connection and interaction with friends and the gaming community. The company is supported by various investors, including Accel Partners and Founder’s Fund.

OnsiteGo

Seed Round in 2015
OnsiteGo is a prominent device-care provider in India, specializing in extended warranty, damage protection, annual maintenance contracts, and on-demand repair services for electronic devices and home appliances. The company offers a range of plans that are accessible through retail stores and online marketplaces, facilitating a seamless experience for customers seeking repair and maintenance solutions. By collaborating with online retail platforms and partnering with brand-authorized service centers, OnsiteGo ensures that customers receive convenient services, including pick-up, servicing, and delivery of their damaged products at no additional cost. The company's commitment to customer satisfaction is reflected in its high Net Promoter Score, which positions it as a leader in after-sales services. With a focus on enhancing the post-purchase ownership experience, OnsiteGo aims to provide reliable and efficient care for devices and appliances.

HelloTech

Seed Round in 2015
HelloTech, Inc. is a Los Angeles-based company that offers in-home and online information technology support services. Founded in 2014, it provides a range of solutions including computer setup, virus removal, data backup, smart TV installation, iOS training, and technology consultation. With a focus on enhancing the consumer experience, HelloTech utilizes a vetted and background-checked on-demand workforce to assist individuals in managing and upgrading their home technology. The company aims to simplify technology adoption and troubleshooting for consumers, ensuring they can fully enjoy the benefits of modern technology.

OnsiteGo

Series A in 2015
OnsiteGo is a prominent device-care provider in India, specializing in extended warranty, damage protection, annual maintenance contracts, and on-demand repair services for electronic devices and home appliances. The company offers a range of plans that are accessible through retail stores and online marketplaces, facilitating a seamless experience for customers seeking repair and maintenance solutions. By collaborating with online retail platforms and partnering with brand-authorized service centers, OnsiteGo ensures that customers receive convenient services, including pick-up, servicing, and delivery of their damaged products at no additional cost. The company's commitment to customer satisfaction is reflected in its high Net Promoter Score, which positions it as a leader in after-sales services. With a focus on enhancing the post-purchase ownership experience, OnsiteGo aims to provide reliable and efficient care for devices and appliances.

Freshworks

Series D in 2014
Freshworks Inc. develops innovative software solutions designed to enhance customer engagement for businesses of all sizes. Founded in 2010 and headquartered in San Mateo, California, the company provides a suite of software-as-a-service products that cater to various business functions. Its offerings include Freshdesk for customer support, Freshsales CRM for sales management, Freshservice for IT service management, and Freshteam for recruitment and employee management. Additionally, Freshworks provides tools like Freshchat for customer interaction, Freshmarketer for marketing automation, and Freshcaller for cloud-based telephony. The company's solutions enable organizations to acquire, engage, and retain customers while offering a comprehensive view of customer interactions. Freshworks has a global presence with offices in multiple countries, including India, the UK, Australia, Germany, France, Singapore, and the Netherlands. Its commitment to delivering user-friendly software ensures a quick return on investment for its clients.

Freshworks

Series C in 2013
Freshworks Inc. develops innovative software solutions designed to enhance customer engagement for businesses of all sizes. Founded in 2010 and headquartered in San Mateo, California, the company provides a suite of software-as-a-service products that cater to various business functions. Its offerings include Freshdesk for customer support, Freshsales CRM for sales management, Freshservice for IT service management, and Freshteam for recruitment and employee management. Additionally, Freshworks provides tools like Freshchat for customer interaction, Freshmarketer for marketing automation, and Freshcaller for cloud-based telephony. The company's solutions enable organizations to acquire, engage, and retain customers while offering a comprehensive view of customer interactions. Freshworks has a global presence with offices in multiple countries, including India, the UK, Australia, Germany, France, Singapore, and the Netherlands. Its commitment to delivering user-friendly software ensures a quick return on investment for its clients.

Freshworks

Series B in 2012
Freshworks Inc. develops innovative software solutions designed to enhance customer engagement for businesses of all sizes. Founded in 2010 and headquartered in San Mateo, California, the company provides a suite of software-as-a-service products that cater to various business functions. Its offerings include Freshdesk for customer support, Freshsales CRM for sales management, Freshservice for IT service management, and Freshteam for recruitment and employee management. Additionally, Freshworks provides tools like Freshchat for customer interaction, Freshmarketer for marketing automation, and Freshcaller for cloud-based telephony. The company's solutions enable organizations to acquire, engage, and retain customers while offering a comprehensive view of customer interactions. Freshworks has a global presence with offices in multiple countries, including India, the UK, Australia, Germany, France, Singapore, and the Netherlands. Its commitment to delivering user-friendly software ensures a quick return on investment for its clients.

Freshworks

Series A in 2011
Freshworks Inc. develops innovative software solutions designed to enhance customer engagement for businesses of all sizes. Founded in 2010 and headquartered in San Mateo, California, the company provides a suite of software-as-a-service products that cater to various business functions. Its offerings include Freshdesk for customer support, Freshsales CRM for sales management, Freshservice for IT service management, and Freshteam for recruitment and employee management. Additionally, Freshworks provides tools like Freshchat for customer interaction, Freshmarketer for marketing automation, and Freshcaller for cloud-based telephony. The company's solutions enable organizations to acquire, engage, and retain customers while offering a comprehensive view of customer interactions. Freshworks has a global presence with offices in multiple countries, including India, the UK, Australia, Germany, France, Singapore, and the Netherlands. Its commitment to delivering user-friendly software ensures a quick return on investment for its clients.

Raptr

Series B in 2011
Raptr is an online gaming platform that enhances the gaming experience for its users by providing tools to optimize software and hardware performance. Founded in 2007 by Dennis Fong, the platform has amassed over 21 million users across more than 100 countries. Raptr offers features such as one-click optimizations for numerous popular games, automated driver updates, and efficient gameplay recording and streaming capabilities that minimally affect system performance. This enables gamers to save replays, record videos, and broadcast their gameplay live, facilitating connection and interaction with friends and the gaming community. The company is supported by various investors, including Accel Partners and Founder’s Fund.

Parallocity

Series A in 2010
Parallocity provides advanced automated defect detection tools for mission critical software development. Parallocity's customers include leaders in industries from networking to storage, security, web and cloud infrastructure, telecommunications, consumer electronics, and more. These companies cannot afford the time, cost, and potential damage to their brands that result from elusive software defects that go undetected even with rigorous testing. Once such errors ship in production code they can cause anomalous program behavior, security breaches, system crashes, and even catastrophic failure. That's why these firms have licensed tools based on Parallocity's Zeus Virtual Machine® (ZVM) Dynamic Analysis Framework with automated runtime defect detection and integrated code analytics. ZVM's patent pending technology represents a breakthrough in dynamic runtime analysis by virtue of its performance, memory-efficiency, and scalability. When integrated into the software development workflow and regression test environment, Parallocity's ZVM-based tools represent the best chance of catching critical errors prior to production release. With funding from Accel Partners, Parallocity is enabling the rapid paradigm shift in software development to highly concurrent, multi-threaded applications that will allow companies to leverage the performance benefits of parallel processing on current and next generation multi-core processors.

Telepo

Series B in 2010
Telepo is a provider of enterprise mobility and converged communication solutions, catering to businesses and service providers across Europe, Asia, and Africa. The company specializes in unified communications-as-a-service (UCaaS) and fixed-mobile convergence (FMC) platforms, delivering end-to-end, multi-tenant solutions. Telepo's offerings include a comprehensive business communication solution that features services such as single number reach, unified messaging, personal call routing, and mobile extensions. Additionally, it provides a business communication server for enterprise voice network management, along with Mobile+ software for mobile devices and Softphone+ for desktop use, which facilitates messaging, conferencing, and call monitoring. Telepo also offers professional services encompassing technical pre-studies, service strategy development, and customer-specific training. Founded in 2003 and headquartered in Stockholm, Sweden, Telepo integrates mobile, fixed, and IP-based communication networks to enhance user experience and operational efficiency.

Telepo

Venture Round in 2008
Telepo is a provider of enterprise mobility and converged communication solutions, catering to businesses and service providers across Europe, Asia, and Africa. The company specializes in unified communications-as-a-service (UCaaS) and fixed-mobile convergence (FMC) platforms, delivering end-to-end, multi-tenant solutions. Telepo's offerings include a comprehensive business communication solution that features services such as single number reach, unified messaging, personal call routing, and mobile extensions. Additionally, it provides a business communication server for enterprise voice network management, along with Mobile+ software for mobile devices and Softphone+ for desktop use, which facilitates messaging, conferencing, and call monitoring. Telepo also offers professional services encompassing technical pre-studies, service strategy development, and customer-specific training. Founded in 2003 and headquartered in Stockholm, Sweden, Telepo integrates mobile, fixed, and IP-based communication networks to enhance user experience and operational efficiency.

Raptr

Series A in 2008
Raptr is an online gaming platform that enhances the gaming experience for its users by providing tools to optimize software and hardware performance. Founded in 2007 by Dennis Fong, the platform has amassed over 21 million users across more than 100 countries. Raptr offers features such as one-click optimizations for numerous popular games, automated driver updates, and efficient gameplay recording and streaming capabilities that minimally affect system performance. This enables gamers to save replays, record videos, and broadcast their gameplay live, facilitating connection and interaction with friends and the gaming community. The company is supported by various investors, including Accel Partners and Founder’s Fund.

Telepo

Series A in 2006
Telepo is a provider of enterprise mobility and converged communication solutions, catering to businesses and service providers across Europe, Asia, and Africa. The company specializes in unified communications-as-a-service (UCaaS) and fixed-mobile convergence (FMC) platforms, delivering end-to-end, multi-tenant solutions. Telepo's offerings include a comprehensive business communication solution that features services such as single number reach, unified messaging, personal call routing, and mobile extensions. Additionally, it provides a business communication server for enterprise voice network management, along with Mobile+ software for mobile devices and Softphone+ for desktop use, which facilitates messaging, conferencing, and call monitoring. Telepo also offers professional services encompassing technical pre-studies, service strategy development, and customer-specific training. Founded in 2003 and headquartered in Stockholm, Sweden, Telepo integrates mobile, fixed, and IP-based communication networks to enhance user experience and operational efficiency.

Topspin Communications

Series C in 2003
Topspin Communications, founded in 2000 and based in Mountain View, California, specializes in server networking equipment and virtualization solutions for enterprise data centers. The company provides server fabric switches that create programmable infrastructure for various applications, including grid and utility computing, clustered enterprise applications, and server virtualization. These switches enable efficient connectivity among servers, facilitating enhanced network and storage access within a server grid. Additionally, Topspin's virtualization fabric allows for the dynamic allocation of CPU, I/O, and storage resources, enabling organizations to adapt quickly to evolving business demands while streamlining the integration and deployment of new data center resources.

Topspin Communications

Series B in 2002
Topspin Communications, founded in 2000 and based in Mountain View, California, specializes in server networking equipment and virtualization solutions for enterprise data centers. The company provides server fabric switches that create programmable infrastructure for various applications, including grid and utility computing, clustered enterprise applications, and server virtualization. These switches enable efficient connectivity among servers, facilitating enhanced network and storage access within a server grid. Additionally, Topspin's virtualization fabric allows for the dynamic allocation of CPU, I/O, and storage resources, enabling organizations to adapt quickly to evolving business demands while streamlining the integration and deployment of new data center resources.

Support.com

Series B in 1999
Support.com provides customer support services and cloud-based software primarily in the United States, focusing on both consumer and small to medium business markets. The company offers outsourced support solutions tailored for various clients, including service providers, retailers, and technology companies. Their services encompass device set-up, troubleshooting, virus and malware removal, and support for wireless networks and home automation systems. Additionally, Support.com Cloud, their software-as-a-service solution, optimizes customer interactions and enhances user experience by facilitating self-service and resolving complex technical issues. The company also offers end-user software products, such as SUPERAntiSpyware, which provides malware protection. Founded in 1997 and headquartered in Wilmington, Delaware, Support.com aims to keep clients productive and secure through its comprehensive technology support services.

Support.com

Series A in 1997
Support.com provides customer support services and cloud-based software primarily in the United States, focusing on both consumer and small to medium business markets. The company offers outsourced support solutions tailored for various clients, including service providers, retailers, and technology companies. Their services encompass device set-up, troubleshooting, virus and malware removal, and support for wireless networks and home automation systems. Additionally, Support.com Cloud, their software-as-a-service solution, optimizes customer interactions and enhances user experience by facilitating self-service and resolving complex technical issues. The company also offers end-user software products, such as SUPERAntiSpyware, which provides malware protection. Founded in 1997 and headquartered in Wilmington, Delaware, Support.com aims to keep clients productive and secure through its comprehensive technology support services.
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