Unified API
Pre Seed Round in 2024
Developer of an application programming interface (API) platform designed for building and launching customer-facing integrations. The company provides access to rapidly expanding categories from customer relationship management to ticketing, enabling developers to add integrations more securely at scale.
Hark is a New York-based startup focused on enhancing customer experience through its innovative customer service platform. The platform enables customers to submit text, photo, or video messages detailing their issues. Utilizing artificial intelligence and machine learning, Hark transcribes these video submissions into tickets for the service team. This approach aims to streamline the authentication process and improve resolution rates, allowing organizations to address customer concerns more effectively and efficiently. By integrating video into the customer journey, Hark seeks to create a more engaging and productive interaction between customers and organizations.
LineLeap
Venture Round in 2024
LineLeap operates a nightlife platform designed to streamline the customer journey and revenue opportunities for bars, clubs, and nightlife venues. For users, the platform provides fast passes to skip lines, pre-ordered discounted drink specials, general admission tickets, reservations, event tickets, and drink purchases, accessible from a mobile device, along with exclusive deals at participating venues. For venue partners, LineLeap offers a venue platform that helps manage guest experience, marketing, and operations, while creating new revenue streams through services such as VIP table or bottle service and pre-booked orders. The company aims to simplify nightlife by reducing wait times and enabling convenient, trusted purchases, integrating education and a seamless customer journey.
Hark is a New York-based startup focused on enhancing customer experience through its innovative customer service platform. The platform enables customers to submit text, photo, or video messages detailing their issues. Utilizing artificial intelligence and machine learning, Hark transcribes these video submissions into tickets for the service team. This approach aims to streamline the authentication process and improve resolution rates, allowing organizations to address customer concerns more effectively and efficiently. By integrating video into the customer journey, Hark seeks to create a more engaging and productive interaction between customers and organizations.
Jump is a technology platform that personalizes the fan experience and creates new revenue opportunities for teams. The platform integrates primary ticketing, white-labeled fan apps and websites, inventory management, and access control, enabling teams to manage the fan experience from ticketing to entry.
LineLeap
Seed Round in 2023
LineLeap operates a nightlife platform designed to streamline the customer journey and revenue opportunities for bars, clubs, and nightlife venues. For users, the platform provides fast passes to skip lines, pre-ordered discounted drink specials, general admission tickets, reservations, event tickets, and drink purchases, accessible from a mobile device, along with exclusive deals at participating venues. For venue partners, LineLeap offers a venue platform that helps manage guest experience, marketing, and operations, while creating new revenue streams through services such as VIP table or bottle service and pre-booked orders. The company aims to simplify nightlife by reducing wait times and enabling convenient, trusted purchases, integrating education and a seamless customer journey.
Elevent
Seed Round in 2021
Elevent is a marketplace that facilitates the planning and execution of both virtual and in-person experiences aimed at fostering trust and connection among teams and clients. The company specializes in providing a range of events focused on team building, client engagement, and remote celebrations, making it easier for organizations to create memorable experiences without the associated complexities. By allowing managers to easily select and book events and gifts, Elevent enhances employee engagement and strengthens client relationships through enjoyable and effective activities.
OmniPanel
Seed Round in 2020
OmniPanel is an analytics platform designed to extract valuable insights from customer support tickets. By analyzing user interactions, the platform helps businesses identify points of friction that affect customer retention and profitability. OmniPanel's approach emphasizes collaboration within a unified workspace, allowing organizations to prioritize the customer's voice in their decision-making processes. This capability enables businesses to enhance their customer experience and make data-driven product decisions, ultimately leading to more effective customer service and improved engagement.
Freebird is an innovative mobile rebooking platform designed to assist travelers in managing flight disruptions, such as cancellations, significant delays, or missed connections. The company enables users to quickly and efficiently book a new ticket on any airline at no additional cost, ensuring a seamless travel experience. Through its user-friendly interface, travelers receive instant notifications about flight issues and can rebook their flights in under 30 seconds with just three taps on their mobile device. This service not only saves time for individual travelers but also enhances operational efficiency for travel agencies and corporations, while maintaining a duty of care and improving the overall traveler experience.
Skedaddle
Venture Round in 2018
Skedaddle, Inc. is a transportation company based in Boston, Massachusetts, that specializes in crowdsourced transportation services across the United States. Founded in 2013, Skedaddle offers a range of buses accommodating 12 to 55 passengers, catering to both organizations and individuals. The company aims to enhance mobility by providing a flexible mass transportation network that enables affordable and direct travel beyond urban limits. By leveraging crowdsourced demand for routes, Skedaddle simplifies the process of organizing and paying for bus trips, ensuring a comfortable and efficient travel experience for its users.
Intelity
Seed Round in 2014
INTELITY is an enterprise technology platform that enhances service delivery within the hotel, casino, and luxury residential sectors. Its integrated platform consists of three main components: INTELITY Guest, INTELITY Staff, and INTELITY Connect, each designed to address specific challenges faced by service industry workforces. The platform features mobile and web applications, mobile key technology, in-room tablets, and a comprehensive ticketing and service management solution that operates seamlessly across devices. Additionally, INTELITY provides extensive integrations with various management systems, including property management, point of sale, and room control systems. By merging with KEYPR in 2018, INTELITY combined years of hospitality experience with advanced technology, offering management teams a robust end-to-end solution that enhances both guest and staff experiences.