American Express Ventures
American Express Ventures is the corporate venture capital arm of American Express, focused on investing in startups to expand American Express's capabilities in consumer commerce and B2B services. The firm is stage agnostic after seed and seeks opportunities both domestically and internationally. It targets areas including consumer commerce with emphasis on mobile, consumer payments, marketplaces, lending, loyalty and digital marketing products; business-to-business services such as business payments, process automation, lending and small business services; and core capabilities such as servicing, customer acquisition, fraud detection, security, data analytics and underwriting. It invests in fintech and related sectors to enhance American Express's core platform. It is based in Palo Alto with an additional office in New York.
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Past deals in Hospitality
Blackbird
Series B in 2025
Blackbird Labs is a web3 hospitality technology platform founded in 2022 by Ben Leventhal and based in New York, United States. The company focuses on directly connecting restaurants with their customers through loyalty and membership services. By leveraging innovative software solutions, Blackbird Labs aims to enhance the dining experience, facilitating meaningful and ongoing interactions between restaurants and their guests. The platform is designed to transform how hospitality businesses engage with their clientele, ultimately elevating customer satisfaction and loyalty.
Rooam
Acquisition in 2024
Rooam is a contactless payment platform that serves the nightlife and hospitality industry, providing a modern solution for restaurants, bars, music venues, and arenas across the country. The platform enables users to streamline their payment processes for bar tabs and restaurant bills through its financial application, which can be seamlessly integrated with existing point-of-sale (POS) systems without requiring additional hardware. Rooam's features include real-time friend location services and event discovery, enhancing the overall experience for patrons. Furthermore, the platform is PCI-compliant, ensuring secure transactions and promoting a hassle-free payment experience.
Tock
Acquisition in 2024
Tock, Inc., established in 2014 and headquartered in Chicago, Illinois, specializes in developing and operating a comprehensive platform for managing reservations and operations in the hospitality industry. Its core product, Tock, is a robust system that enables restaurants, wineries, and pop-ups worldwide to manage reservations, tables, and events, offer delivery and pick-up options, and capture guest data for targeted marketing and improved hospitality. The platform also provides features such as automated confirmations, add-ons at booking, POS integration, marketing tools, and detailed reporting to streamline operations and enhance the guest experience.
Resy, American Express Global Dining Network
Acquisition in 2019
Resy is an online reservation platform that simplifies the process of booking tables at restaurants. Catering to both diners and restaurants, Resy connects users with a diverse selection of over 5,000 establishments globally. Through its content-rich website and user-friendly mobile app, the platform allows diners to easily discover and reserve tables at their favorite restaurants without the hassle often associated with making reservations. Resy is designed with a focus on hospitality, providing users with access to restaurant ratings and reviews, which enhances their dining experience. By leveraging technology, Resy aims to redefine the future of hospitality and serve as a valuable resource for food enthusiasts.
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